Hotel - Novotel Strasbourg Centre Halles
Novotel Hotel Novotel Hotel

Novotel Strasbourg Centre Halles Hotel

4.0/5 1,136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.All rooms at the Hotel Novotel Strasbourg Centre Halles are air-conditioned and measure 269 sq. ft. (25 m²). Choose the Executive Room and enjoy bathrobes, a Nespresso coffee machine and free minibar service.

  • 98 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,887 reviews

Our guest reviews for Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,136 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 15/02/2019 TripAdvisor review
« Lobby and social areas under refurbishment »

During the reservation process we were not advised that the hotel was undergoing refurbishing works. Bar and breakfast room were recreated in a conference room. very unpleasant for an evening drink and disagreable for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LuxembourgFriend, We are deeply sorry to read that we were unable to fulfill your expectations due to this temporary renovation restaurant project. Be sure that the customer comfort and satisfaction are at the heart of all our team goals all year long. However, we have indeed decided to take the risk to refurbish this area in order to provide soon to the guest modern and comfortable common facilities. For this reason, we hope to welcome you again in the future so that you can give us another chance to surprise you in the good and positive sens ! We certainly remain at your entire disposal for anything you might need if you come to visit Strasbourg again, Kind Regards, Cloé, Assistant Front Office Manager

Alan B. Couples - 06/02/2019 AccorHotels certified review
« perfect »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Alan B., We thank you for your recent stay at Novotel Strasbourg and also for sharing your experience. We would be pleased to welcome you in the near futur. Best regards, Florence Geyer Front Office Manager

Zeljko Business - 01/02/2019 AccorHotels certified review
« Mr »

Pleasant and educated stuff, nice and cean room, position....everything was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Zeljko L., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Florence Geyer Front Office Manager

Anonymous Business - 28/01/2019 AccorHotels certified review
« Rough »

Bit of inconvenience due to construction, breakfast area poor, breakfast selection marginal. Had room on 8th floor next to elevator, which was very noisy....didn’t sleep well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geurt B., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of all the hotel departments. Indeed, we are engaged in consequent renovation projects for our restaurant area. We hope that you will let us a chance to convince you with the brand new breakfast choice and different restaurant menus we are currently working on. Regarding the room location, I made sure that next time you will be allocated one further away in the corridor thank to a personalized profile note. Again, we remain at your total disposal for any information or assistance during or after the stay, Sincerely yours, Cloé, Assistant Front Office Manager

Business - 21/01/2019 TripAdvisor review
« Central »

Nice hotel with construction work in progress, reception helpful, new rooms with new equipment, one bottle of water in my fridge (platinum, more than 90 nights last year in Accor group hotels...), breakfast average, bread choice a bit poor, I stayed at different hotels of the group in Strasbourg, in terms of price value average...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hansgerd M, Despite the renovation projects currently taking place at the hotel, we appreciate your honest satisfaction about the overall experience from the room & facilites to the staff attitude ! Regarding the water amenity, the Reception and Housekeeping departments remain at your total disposal if you need any extra bottle in future stays as we want to make comfort and convenience our top priorities for loyal Accor customers like you. We promise that with the new Restaurant opening soon, we will have a variery of new breakfast ideas and products to offer so we would be pleased to welcome you in the future if you pass by Strasbourg again ! Best regards, Cloé, Assistant Front Office Manager

Anonymous Business - 19/01/2019 AccorHotels certified review
« Good location with low quality »

Hotel has a good location at the center of the city. Room quality is not really given, with cheap furniture. hygine should be reconsidered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mustafa G., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address such ponctual issues and prevent any future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cloé, Assistant Front Office Manager

Ian Couples - 18/01/2019 AccorHotels certified review

I appreciate that the hotel was undergoing reservations but it was a bit like staying at a building site. Breakfast was poor for the money. Room was fine and staff on reception were excellent.

Patra Friends - 14/01/2019 AccorHotels certified review
« Good location and good value for money »

I like how the shower and the toilet are separated so it was faster for us to get ready. I booked it during the sale period too so it was a good value for money. However, the check-in staff was kind of unpleasant. She talked down on us eventhough we were guests. This shouldn't be the case since we are the guests. Apart from that, the security was good and the location was prime. Nice and comfy bed with good amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patra P., Thank you for taking the time to tell us about your stay at the Novotel Strasbourg Centre Halles. I am sorry that it did not meet your expectations regarding the "Check in Experience"; please allow me to express my sincerest apologies. At our Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address the problem and prevent future similar occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future if you come to stay in Strasbourg again. Otherwise, we thank you for all the other positive feedback you gave about price, location and comfortable facilities !! Sincerely, Cloé, Assistante Front Office Manager

Couples - 12/01/2019 TripAdvisor review
« Convenient location and friendly staff »

This hotel is very conveniently situated near the city centre, with underground parking. The staff are friendly and helpful. The rooms are clean and the beds are very comfortable. We choose to stay here regularly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SharronB50, We can only thank you for believing in our hotel and staff year after year so please accept our sincerest gratitude.. We look foward to accommodate you again and certainly show you our coming new Restaurant/Bar areas ! Best regards, Cloé, Assistant Front Office Manager

L. Families - 08/01/2019 AccorHotels certified review
« Really disappointed »

The first room we got at the second floor was like North Pole with maybe 12-15 degrees and a very cold floor. On top during the night the music from the club was a big issue. The second room was ok but the move was a pain as the personnel moved only half of the luggage and the rest we had to search for an hour. To complement this bad stay, mitt even today, 8 days later after the checkout our card guarantee was not unblocked and it is not the first time with Novotel. I am sure you are making it on purpose to benefit of the extra cash for longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Florence Front Office Manager

Pablo Families - 07/01/2019 AccorHotels certified review
« Our stay was perfect »

We were during christmas time and everything was good at the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Strasbourg Centre Halles Team

Ninie Families - 04/01/2019 AccorHotels certified review
« Excellent »

Excellent. Correct . Bonne situation

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Madame s., Merci à vous d'avoir pris le temps de nous écrire à la suite de votre séjour. C’est avec grand plaisir que nous recevons vos compliments et ne manquerons pas de les partager avec toute notre équipe ! Au plaisir de vous revoir. Cordialement, Louise et toute l'équipe du Novotel Strasbourg Centre Halles

Anonymous Families - 02/01/2019 AccorHotels certified review
« very nice to stay »

kind reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you so much for taking time to share your experience following your stay in our hotel. It's a great pleasure to receive your compliments and we won't miss to divide it with all our team ! Hope to welcome you again soon. Sincerely, Louise and all the Novotel Strasbourg Centre Halles team

Alexis A. Families - 01/01/2019 AccorHotels certified review
« Overall nice experience »

We liked that the hotel was close to the old city. The room was big enough for 3 people and we had a nice view on the canal. However, the club located underground from the hotel kept us awake at night because the music was very loud. Regarding the room, we had issues with power outlets: there were none next to the bed or next to the TV, which means we couldn’t plug our own device to the TV and had to ask for an extension at the reception. The staff was always listening and showed us the map of the city, which we really appreciated.

TIMOTHYBOLTON Family - 01/01/2019 TripAdvisor review
« Not the best Novotel »

Not the best Novotel as walking through their underground car park up to reception smelt of wee !not the best impression of the hotel Hotel a bit dated and not a great breakfast selection as other hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothybolton, Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your breakfast feedback is very important to us as we are currently working on different menus and offers for our coming newRestaurant. Please rest also assured that we are taking the appropriate measures to address the problem and prevent such future occurrence in the underground car park.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cloé, Assistant Front Office Manager

Family - 31/12/2018 TripAdvisor review
« Vacation »

Excellent location, hotel is conveniently located close to Christmas Markets and Hystorical Center.Services at the reception, bar, restaurant and room were excellent.Will come back to Novotel Strasbourg in the future

Peter Families - 29/12/2018 AccorHotels certified review
« Average, nothing special. Christmas dinner was badly organized. »

Just okay. Bad smell in room. Complaint was not taken seriously. Christmas dinner was not good in terms of quality and price. Told waiter I did not eat meaut but got BACON with my fish. Staff was friendly but hardly spoke English.

Amy Families - 22/12/2018 AccorHotels certified review
« Perfect for families, perfect location »

Upon arriving in the lobby, you are greeted with a beverage and snack. At check in the kids were offered toys. The breakfast is very good, many options. It’s located inside the shopping mall, you do not even need to go outside, and across from the bridge into the village. Great location, catered to families. We would definitely stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you so much for taking time to share your experience following your stay in our hotel. It's a great pleasure to receive your compliments and we won't miss to divide it with all our team ! I wish you a Merry Christmas and a Happy New Year ! Hope to welcome you again soon. Sincerely, Louise and all the Novotel Strasbourg Centre Halles team

Maria H. Business - 20/12/2018 AccorHotels certified review
« saved by the Novotel Centre Halles »

I owe a big thank you to the receptionist of the hotel. I arrived the evening of the shooting at the Christmas market, when I was unable to get to my hotel which was in the closed off area. Despite there being an EP session and many tourists in town, which normally means no hotels rooms at all available, the receptionist took the trouble to transfer the booking from my Mercure hotel and give me a room. Great thank you for the assistance!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you so much for taking time to share your experience following your stay in our hotel. It's a great pleasure to receive your compliments and we won't miss to divide it with all our team ! I wish you a Merry Christmas and a Happy New Year ! Hope to welcome you again soon. Sincerely, Louise and all the Novotel Strasbourg Centre Halles team

Rune Business - 07/12/2018 AccorHotels certified review
« Finance Business Partner »

It was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you so much for taking time to share your experience after your stay in our hotel. It's a great pleasure to receive your compliments and we won't miss to divide it with all our team ! Hope to welcome you again soon. Sincerely, Louise and all the Novotel Strasbourg Centre Halles team

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