Hotel - Novotel Nancy
Novotel Hotel Novotel Hotel

Novotel Nancy Hotel

4.0/5 763 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Golf practice facilities  (Nearby)
  • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 119 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 49 family rooms
    • 220/240 V AC
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,562 reviews

Our guest reviews for Novotel Nancy

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 763 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mf F. A. Couples - 14/08/2018 AccorHotels certified review
« Novotel continues its downward slide »

Standard chain hotel room is fine...it's everything else that isn't. At 8.30pm the restaurant only had two choices of main course left despite us being given a board full of possible dishes: and the food was bland and uninteresting anyway. That's after you put up with the grumpy barman. Breakfast again was rubbish: no croissants in a French hotel! Check out was 'interesting' as apparently I had already left. Woth 6o euros maybe, but not over 100.

Anonymous Couples - 14/08/2018 AccorHotels certified review
« Although very busy in reception area, we where checked in and allocated a good room. »

Easy check in. Clean modern comfortable room. Although extremely busy restaurant packed with families returning from holidays, the staff did well.

Julia Families - 13/08/2018 AccorHotels certified review
« Great place to stop over on the way to Italy. »

You know what you get with a Novotel hotel in France. Comfortable bed, restaurant on site and kid friendly.

Couples - 13/08/2018 TripAdvisor review
« One to avoid »

Don't bother coming here if you expect to dine or have a decent breakfast. It's a normal Novotel but incapable of handling a fairly full number of guests and definitely not value for money. It's OK for a stopover provided you bring your own food and don't expect the staff to do their jobs.

Liselotte Families - 12/08/2018 AccorHotels certified review
« child friendly hotel for people on the road »

clean rooms with good beds. Friendly staff, although English speaking staff only present at the front desk. Fine restaurant. Simple breakfast which is fine but not worth the amount of money you have to pay. All in all, for a family traveling to the south of France, a recommended place to stay the night and continue your journey the next day.

Cathy Couples - 08/08/2018 AccorHotels certified review
« Good hotel for a stopover »

Very large and comfortable bed, great food

Anonymous Business - 08/08/2018 AccorHotels certified review
« Potential for great stay but ruined by the reservation process »

The hotel and premises were really good and the food was also good. However, I only reserved one room but charged for two and could not be refunded. Thankfully, I was travelling with colleagues and the cost of the second room could be transferred to cover the restaurant bill. All personnel were very professional and polite but service at the restaurant was very slow. Then booked a taxi for pick up at 6 in the morning to go to TGV train station but taxi was late and was given the wrong train station by hotel staff.

K. Families - 08/08/2018 AccorHotels certified review
« very positive experience »

pleasant stay, location very easily accessible, very good breakfast buffet

A J. P. Solo - 08/08/2018 AccorHotels certified review
« Third time here, satisfied each time. »

The room was large and well equipped with excellent air-conditioning. The food, both dinner and breakfast was good and the service by everyone was excellent. My sole quibble is the price which I thought was a bit high.

Peter C. Business - 04/08/2018 AccorHotels certified review
« Business Trip »

Only issue was the number of caravans in the car park taking up to 5 car parking spaces

Anonymous Families - 04/08/2018 AccorHotels certified review
« Satisfying roadstop, very good rooms. »

Clean, cool room with a very good bathroom. Pleasant personell at reception. Food was ok.

Richard U. Families - 03/08/2018 AccorHotels certified review
« family friendly hotel »

arrived earlier than expected and room was available. Room was good size for a family of four. Swimming opened in the afternoon which was good. Breakfast next morning was ok with enough choice. Hotel and staff were very family friendly. Nancy is a great city and lots to see and do

Anonymous Couples - 01/08/2018 AccorHotels certified review
« We were given a large room which was great »

Good

Torben S. Couples - 01/08/2018 AccorHotels certified review
« Just ok »

Rooms just ok Bar and resturant bad Breakfast very bad

Johanna Couples - 29/07/2018 AccorHotels certified review
« Excellent location for travellers on the motor way to the south of France or vice versa. »

Nice hotel with comfortable rooms, great outdoor terrace, swimming pool for keen swimmers and great breakfast. Dinner was this time (it was our 2nd stay) a disappointment. We were seated at the terrace at 19.15 hrs and were scheduled to have dinner at 20.00 hrs, which was fine as we wanted to have a drink before dinner (as explained to the lady who seated us). It took ages before someone took our order (waiters kept referring we should contact a colleague). We ordered a bottle of rosé and a caraffe of water. The bottle arrived and two wine glasses. We had to ask twice for the water and that arrived without water glasses. Main dish arrived at 21.45 hrs and looked reheated. Starter ‘ceviche’ which had very little fish in it. All in all very disappointed this time. Slept well (airconditioned rooms) and after a nice breakfast we continued our journey.

Maiken G. Families - 28/07/2018 AccorHotels certified review
« Close to perfect »

A very good experience for the whole family. Clean og good rooms, friendly staff, good pool and a perfect breakfast buffet. All in all we are all very satisfied:-)

Anonymous Families - 28/07/2018 AccorHotels certified review
« Good for overnight stay »

Great room, great service. We didn’t feel well catered for though - we are vegetarian and there was virtually no choice on the menu for our evening meal. Breakfast was ok but the coffee was vile.

Jennifer Families - 28/07/2018 AccorHotels certified review
« The room was clean, but the service was awful. »

Unfortunately, we had a terrible experience. At the bar we waited 20 minutes to order drinks even though there were not many people there. The bar tender was unable to make an alcohol free pina colada even though regular pina colada was on the menu. Our second choice from the menu was also unavailable. The bar tender was also unable to speak English and made no attempt to try to understand what we wanted. Luckily, a friendly customer helped translate. Later at the restaraunt we waited a long time to order and 30 minutes after ordering the waitress told us they were out of one dish that we had ordered. When the food finally arrived my daughter got the wrong dish. The orange that was in a glass for a drink was moldy. When we tried to get the attention from another waiter to tell him, but he only responded that he couldn‘t speak English and walked away. When we wanted to order the dessert that was part of a daughter‘s children‘s menu, we had to ask several times and wait another 20 mintutes. Later, the bed was uncomfortable because of plastic under the sheets. Overall, I don‘t think I will ever stay at a Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer R., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Clearly, it is unacceptable from our part that we were not able able to prepare you a simple Virgin Pina Colada. You can count on me to follow up on this matter and make sure this kind of incident do not happen again. In our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, please do not hesitate to call me directly (03 83 93 45 46) next time you book in our hotel and I will make sure we take a very good care of yourself during your stay. Sincerely, Matthieu Boshart F&B Manager

Anonymous Families - 26/07/2018 AccorHotels certified review
« Very nice »

Nice with the pool. Very good breakfast.

Dick Couples - 25/07/2018 AccorHotels certified review
« Very good hotel. »

Very comfortabel stay.

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