Mercure Reims Parc des Expositions Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,082 reviews

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Mercure Reims Parc des Expositions Hotel - Image 1
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2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

Description

Hotel extras

  • A 10-minute drive from Rheims Champagne-Ardenne TGV train station

  • Fine dining

  • New Mercure bedding

Our accommodation(s)

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Hotel location

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Telephone
Fax +33 3 26 85 64 72

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,082 reviews

TripAdvisor Rating  3.5/5  251 reviews

Horrendous experience will never return

TripAdvisor rating 1.0/5

Smurfetta1977 TripAdvisor review

Hotel manager failed to acknowledge my complaint and still will not acknowledge my request to refund our breakfast X4 that we paid for upon check-in, that we did not eat. We did not go for breakfast due to being served (and unknowingly eating!!) raw chicken in the restaurant the night we stayed. I vomited as soon as I realised. We did not trust the restaurant after this incident. We spent over 300 euros in this hotel for one night and the final night of our holiday was completely ruined. This was our 3rd year staying here on the way back from a ski trip. Never again.

Dear Madam, We would like to inform you that after a thorough investigation by our teams, we are getting back to you. A response has been sent to you on the Booking.com messaging system, granting you the refund you requested for the breakfasts not consumed in addition to the dishes offered because of the cooking problem you encountered, as well as your child's menu. The safety and well-being of our customers is our absolute priority, and we take these concerns very seriously. For this reason, we sincerely apologise. Your experience does not reflect the high standards we strive to maintain in terms of service quality and food safety. We fully understand how upsetting this situation may have been, and once again apologise sincerely for any inconvenience caused. We thank you for informing us of this situation and sincerely hope that we will have the opportunity to welcome you back in the future and provide you with the same experience as in previous years.

A little disappointing

Customer review rating 3.5/5

Carl E. Couples - Confirmed reviews ALL

The hotel was decorated in a funky theme. The public areas, bar & restaurant were great but the room was a tired. The hair dryer in the bathroom didn’t work and when we tried to report the issue on the room phone, we discovered that it didn’t work either. When I called from my mobile the hotel staff bought a replacement very quickly which was excellent.

Excellent overnight stay

Customer review rating 4.5/5

R D. M. Couples - Confirmed reviews ALL

Try clean and well maintained hotel with excellent reception staff who are fast and efficient.

Dear RALPH DE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie, Guest Relation Manager

Top

Customer review rating 4.0/5

Aimerick Business - Confirmed reviews ALL

TOP!

Cher Monsieur S., Nous vous remercions pour la bonne note que vous nous avez attribuée. Nous sommes heureux que votre séjour ait été à la hauteur de vos espérances. Nous espérons vous recevoir de nouveau au Mercure Reims Parc des Expositions. Lucie, Guest Relation Manager

Arty set up reception.

Customer review rating 4.5/5

Jan Couples - Confirmed reviews ALL

Comfortable and relaxed stay.

Dear GIOVANNI D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Parc des Expositions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie, Guest Relation Manager

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Other web-users rate our hotel

  • 260 reviews 8.5/10 Location
  • 687 reviews 6.6/10 Room
  • 742 reviews 8.6/10 Service
  • 8 reviews 2/10 WiFi
  • 350 reviews 8.4/10 Vibe
  • 326 reviews 7.9/10 Breakfast
  • 238 reviews 7.8/10 Amenities
  • 200 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.