Novotel Sao Paulo Jaragua Conventions 4 stars

Customer review rating (ALL Rating) 4.4/5 6,514 reviews

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Novotel Sao Paulo Jaragua Conventions - Image 1
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R. Martins Fontes 71, CENTRO, 01050-000 SAO PAULO, Brazil

Description

Hotel extras

  • EVENTS: Large corporate event rooms and amphitheaters.

  • FAMILY: Accommodations with bathtub. Up to 2 adults and 2 kids.

  • PET-FRIENDLY: Pet's vaccination card is mandatory. Fees apply.

  • WHERE: 20-minute drive from the São Paulo Airport (Congonhas).

  • INCLUSIVE: Adapted rooms for people with reduced mobility.

Our accommodation(s)

Hotel location

Novotel Sao Paulo Jaragua Conventions

R. Martins Fontes 71, CENTRO
01050-000 SAO PAULO
Brazil

GPS:-23.54848, -46.64306

Telephone
Fax +55 11 2802-7053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE 365

The excellent 365 restaurant at the heart of São Paulo seats up to 160 diners in a private space with vintage décor and quick, helpful service. The wide variety of dishes and à la carte and buffet services mean that there is something for every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,514 reviews

TripAdvisor Rating  4.5/5  3,287 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Demora no check in

It could be a good hotel... but it is not

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

And colleague and myself booked a room in the hotel. We were both supposed to be able to get into the room at 2pm. We arrived at 12:30pm. We were told to come back later, at 1:30pm our room would be available. When we came back at 3pm we were told that our rooms would be available at 4pm.... only after we complained we got a room immediately. My colleague had booked full menu for two people, he showed and mailed the booking confimation and showed it every single time we had breakfast, lunch or dinner. Nevertheless, the hotel billed every meal from his credit card and also drinks that had been paid in cash. We spent every day 1-2 hours at the reception to get things right. When I got into my room the bathroom was not really clean, there were several hair bands with hair hanging and lying around. The last two days the hotel was very crowded so that having breakfast was a disaster. There were first no cups for quiet a while. It was impossible to ask for scrambled eggs because of the long line etc. conclusion: If you want that everything works and you have other things to do than hanging around at the reception every day, then look for a different hotel

Disappointed

Customer review rating 4.5/5

Rs Families - Confirmed reviews ALL

I booked 2 rooms for a family with 2 adults and 2 children before 2 month of our intended stay with Accor point and made a note asking for connecting rooms to avoid kids sleeping on the sofa beds. When I checked in , they gave me 2 separate rooms in different floors, when I asked for make this right they put me in a different room with sofa bed. The room was big, but the sofa bed was small, you would need a stool to get inside the bath tub to take a shower. Accor reservation is messed up, having a kids play area is not enough, think how you can make it easy for families. That said, I stayed in 3 Accor properties in the last year and will not be staying with Accor in future. People were warm, that alone will not make up for other issues at the property.

Dear VANI S., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jaraguá Conventions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Customer review rating 5.0/5

Chunying Z. Families - Confirmed reviews ALL

Very good location and excellent service!

Olá Chunying, obrigado por nos avaliar. Esperamos te receber novamente em breve. Grande abraço! Atenciosamente Vinicius Godoy Customer Experience NOVOTEL SÃO PAULO JARAGUÁ CONVENTIONS

Well located and friendly staff

Customer review rating 5.0/5

Javieru Business - Confirmed reviews ALL

My favorite place to stay in Sao Paolo, because of location and friendly staff

Dear Javier, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience

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Other web-users rate our hotel

  • 1,168 reviews 8.8/10 Location
  • 2,382 reviews 6.9/10 Room
  • 3,045 reviews 8.1/10 Service
  • 186 reviews 4.2/10 WiFi
  • 1,313 reviews 8.5/10 Breakfast
  • 1,003 reviews 6.4/10 Cleanliness
  • 704 reviews 5.8/10 Amenities
  • 60 reviews 7.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.