Mercure São Paulo Grand Plaza Paulista 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.1/5 444 Bewertungen

Mercure São Paulo Grand Plaza Paulista - Image 1
Mercure São Paulo Grand Plaza Paulista - Image 2
Mercure São Paulo Grand Plaza Paulista - Image 3
Mercure São Paulo Grand Plaza Paulista - Image 4

Beschreibung

ALLSAFE geprüftes Hotel

Hotel-Extras

  • Veranstaltungsräume für bis zu 36 Personen

  • 15 Minuten mit dem Auto nach Praça da Sé

  • 3 Minuten mit dem Auto von der U-Bahn-Haltestelle Brigadeiro

  • 3 Minuten mit dem Auto zum Krankenhaus Beneficência Portuguesa

  • 13 Minuten mit dem Auto zum Flughafen São Paulo - Congonhas

Unsere Unterkünfte

Lage des Hotels

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SAO PAULO
Brasilien

GPS:-23.57184, -46.64675

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Restaurant
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

GRAND PLAZA SAO PAULO JARDINS

Das Restaurant befindet sich im Zwischengeschoss mit einer anspruchsvollen und einladenden Atmosphäre. Es bietet ein Menü à la carte, das auf internationale Küche spezialisiert ist, sowie einen Büfettservice nach Kundenwunsch.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.1/5  444 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  1.005 Bewertungen

Worst experience ever! Booked room been sold to walk in

Note Tripadvisor 1.0/5

dilont2018 Zertifizierte TripAdvisor Bewertung

Worst experience ever. We booked and paid for the suites days in advance, but upon arrival we were forced to stay in the standard rooms because all suites been sold to walk in customers at much higher rates!! No credibility at all! Never come again!!

Sr. Dilon, Obrigada em compartilhar conosco a sua experiência. Estaremos verificando o que houve em sua reserva, confesso que fiquei surpresa com o relato. Seria um enorme prazer lhe receber em um futuro breve e reparar essa questão. Saiba que estaremos sempre à sua disposição! Atenciosamente, Fernanda Gomes Gerente Geral

Great location but average hotel

Note Tripadvisor 3.0/5

Jack02 Alleinreisende - Zertifizierte TripAdvisor Bewertung

Good things: - great location just 3 minutes from Av Paulista - big and comfortable bedrooms - very helpful and kind reception staff Bad things: - it’s an old hotel with many issues - bedroom entry cards get deactivated all the time. You get frequently locked out and you need to go to reception and activate your door card every time you move from the room - there’s a collection of different pillows on the bed. Some old and stained with yellow sweat stains - disgusting (see pictures). Some flat and worn out. Some ok. - air conditioning in the bedroom hardly works. It’s set up non stop on 17 degrees and the room is still very warm - there are only 2 elevators and they are very slow. They are card activated but cards sometimes work and sometimes don’t work. It’s very frustrating - air conditioning in lobby restaurant area doesn’t work. It’s very hot and uncomfortable - bedroom TV has very bad reception and includes mostly news and Brazilian channels. Just super boring.

Jack, Thanks so much for your review. Please, know that we are working on all the mentioned improvement points. I hope to welcome you again. Best Regards, Fernanda Gomes General Manager

Disappointing in some areas

Note Tripadvisor 3.0/5

fredflyer16 Paare - Zertifizierte TripAdvisor Bewertung

WiFi was terrible. They only allow 2 connections per room which is inadequate for 2 business people. Connections also needed to be reset often. Restaurant food was good but they only had one wine by the glass, a red. Wait staff were not knowledgeable about what they had on menu. Had to ask someone else.

Thanks for your review. your feedback is extremely important for us. I hope to receive you soon. Best Regards, Fernanda Gomes General Manager

Recommend, but a bit disappointed

Note Tripadvisor 4.0/5

MarkMtravels Paare - Zertifizierte TripAdvisor Bewertung

The location and amenities were good. I think the services (meals, cleaning, etc) were average and I was a bit disappointed with the room. I thought it would be larger based on the description. The breakfast was good, though its not always included in the room rate

Dear Mark, Thank you so much for evaluating us. We are very happy that you enjoyed a great stay. Your comments are very welcome. It is comments like this that serve as an encouragement for improvements and engagement of our team. I hope you return back soon. Cordially. Fernanda Gomes de Oliveira General Manager Mercure SP Grand Plaza Paulista

Falsche Abbuchung von Kreditkarte

Note Tripadvisor 1.0/5

jwberlin Zertifizierte TripAdvisor Bewertung

Falsche Kreditkartenabbuchung- ge ld nicht zurück bekommen - obwohl bestätigt wurde, dass keine Abbuchung erfolgte- Vorsicht - alles schriftlich bestätigen lassen ! Hotel hat nie auf e- Mails geantwortet.

Dear Mr. JwBerlin, Thank you for your feedback here at TripAdvisor. We would like to apologize for the inconvenience and to tell you that this situation was not handled according our standards. We will conduct our staf through the procedures so situation like these will not happen again. We hope to get another chance to give you a pleasant trip experience. Best regards, Julio Rezende l Front Desk Manager

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 357 Bewertungen 9.5/10 Lage
  • 610 Bewertungen 4.8/10 Zimmer
  • 437 Bewertungen 6.2/10 Service
  • 57 Bewertungen 3.3/10 Internet
  • 341 Bewertungen 5.3/10 Frühstück
  • 220 Bewertungen 2.2/10 Stimmung
  • 199 Bewertungen 5/10 Sauberkeit
  • 113 Bewertungen 4.4/10 Essen

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