The Phoenix Hotel Yogyakarta - MGallery by Sofitel

Dear Ms. GL, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is fulfilling to learn that you enjoyed the positive and relaxing atmosphere as well as great time at the swimming pool. Nothing makes us happier than having you here again. Sincerely, Guest Experience Manager

Dear Ms. SER, Your kind words and recommendation really means a lot to us, thank you very much! We love learning that you enjoyed the service, breakfast, and central location. I'm sure it covers everything that travelers are looking for. Hopefully your next stay will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Dear Ms. LAW, We very much appreciate your feedback on your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. We're happy that you enjoyed this cultural heritage site, especially the gym. Here, we pride ourselves in our service and facility which is strong in character. We surely look forward to welcome you back in the near future for more memorable experiences. Sincerely, Guest Experience Manager

Dear Mr. GZ, We're glad yo got the chance to experience our relaxing treatment at MySpa and lovely day under the sunshine at the swimming pool. Thank you for sharing this with us. It's very motivating and we sincerely hope you'd come back for another unforgettable experience. Sincerely, Guest Experience Manager

Dear Mr. HMR, Thank you for sharing your experience with us. Our hotel was built in 1918 and we are one of heritage hotels in Yogyakarta. We are really glad to know that you like the ambiance of the hotel and the service from our staffs. However, we also apologize for inconvenient in the room as the result of the early morning prayer. We would be very happy to assist you for the next booking thus we can offer you another room category that would offer different view and room experience. Sincerely, Guest Experience Manager

Dear Mr. Juergen Spengler, It is always nice to hear and read your thorough review that show how enjoyable trip you got with us. There is nothing better than receiving a wonderful review highlighting our staffs, room, and the food. We try very hard to make this hotel a great place to stay and got positive feedback like this make every effort worthy. Thank you for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely,

Dear Mr. Thomas Nolopp, We would like to take this chance to thank you for staying here and taking the time to share your experience with us. It’s very nice to read your feedback and it is very attractive words. Thank you for highlighting our friendly staffs and the service from our staffs. We will share them all to the team as an encouragement to always make better improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr. Dennis B., Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. It is wonderful to read you have enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mrs. Verena R., Thank you for sharing your experience with us. It is always nice to hear and read your thorough review that show how our hotel gives you comfort as mentioned just like the oasis in the city center. It was our pleasure to read your kind words as it is our goals to always create the best place to stay with positive atmosphere and excellence service. We hope to welcome you back again whenever you back to Yogyakarta. Sincerely,

Dear Mrs. Lydia Rhyner, We do thank you for feedback you shared to us. It is always exciting for us knowing that you really have a good time staying with us. However, thank you for your input to us. I will for sure share what have you found in your room to related department as it is not supposed to happen and for them to make sure that it will not happen in the future. Once again thank you for your feedback and we do hope to be able to welcome you back in the near future. Sincerely,

Dear Mrs. Anna Hochradl, Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. It is always nice to know that the guest like our heritage hotel with all the decoration we have. Thank you again for sharing your experience and for recommending us. We hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr. Ingo Klemmer, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is always a pleasure to receive positive feedback for the check in, breakfast and your overall stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Ms. Annegret Krupka, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. We do apologize that your experience did not meet your expectations due to the bed setup and the noise from the event; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Mrs. Andrea Kattih, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel, and it is really nice to know that you had a wonderful stay with us. Thank you very much for the feedback regarding the balcony door and we will work on it to prevent it in the future. Once again thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr. Florian Keller, We would like to express our gratitude for your kind feedback to us. It is wonderful to read you have enjoyed your time with us. We have a great pleasure for being able to contribute to your wonderful time in Yogyakarta. We surely look forward to welcome you back in the near future for more exceptional experience. Sincerely,