Mercure Paris Opera Garnier Hotel

Sehr geehrte Frau N. P. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Paris Opéra Garnier. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Frank du CHAPELET General Direktor

Dear, Thank you for sharing your experience at Mercure Paris Opéra Garnier. We will have the same pleasure to welcome you for your next stay in Paris. Best regards, Guillaume BATA Deputy Manager

Dear, Thank you for sharing your experience at Mercure Paris Opéra Garnier. We will have the same pleasure to welcome you for your next stay in Paris. Best regards, Guillaume BATA Deputy Manager

Dear Mr O., Thank you so much for taking the time to share your impressions during your stay at the Mercure Paris Opera Garnier. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Wishing you a wonderful day, Deborah - Front Office Manager

Sehr geehrter Herr H., Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen im Mercure Paris Opéra Garnier zu teilen. Es tut uns leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach. Wir haben kürzlich alle Zimmer und Korridore renoviert. Wir haben das Layout der Zimmer so angepasst, dass sie trotz der Größe der Zimmer, die der typischen Pariser Architektur entsprechen, bequemer und gemütlicher sind. Für Ihren nächsten Aufenthalt, zögern Sie nicht, ein Privilege-Zimmer zu buchen, das geräumiger ist und mehr Annehmlichkeiten wie eine Nespresso-Maschine, eine kostenlose Minibar, Kosmetika, einen Bademantel und Hausschuhe bietet. Wir entschuldigen uns für den Staub aufgrund der Renovierungsarbeiten im Hotel. Vielen Dank für das nette Feedback zu unseren Mitarbeitern! Seien Sie sicher, dass wir es mit ihnen teilen werden. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen, wenn Sie uns die Gelegenheit geben, Ihr Vertrauen wiederzuerlangen. Mit freundlichen Grüßen, Audrey DECANT Guest relation manager

Dear Mr D., Thank you for this nice review! We are delighted that you enjoyed your stay with us. We really care about the quality of the service and the welcome provided to our guests. We are pleased to receive your compliments that we will share with our teams. We look forward to welcome you again in Mercure Paris Opéra Garnier. Kind regards, Audrey DECANT Guest relation manager

Dear Mrs M., Thank you for this nice review! We are delighted that you enjoyed your stay with us. We really care about the quality of the service and the welcome provided to our guests. We are pleased to receive your compliments that we will share with our teams. We take note of your remark regarding the TV channels and the bar. During the refurbishment, we change the layout of the whole lobby to make it livelier. We are sorry you did not like it. We look forward to welcome you again in Mercure Paris Opéra Garnier. Kind regards, Audrey DECANT Guest relation manager

Dear Mr H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opera Garnier. It is always a pleasure to receive positive feedback. Our rooms have been fully refurbished and we are glad that you liked it! I appreciate that you sharing your concerns, and I am sorry that the room was not sufficient enough; I invite you, for your next stay, to book a Privilege Room, more spacious, endowed with bedding upscale Mercure and of various services like an iPhone / iPad dock station, a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. We hope to welcome you again in our hotel. Kind regards, Audrey Decant Guest relation manager

Dear Mrs ILONA G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the next time, you can put on your reservation and ask to do not put a room close to the elevator. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr Vincent V Front Office Desk Manager.

Dear Mrs G., thank you for your five star review. We really do appreciate our guests taking the time to leave us feedback, and we are delighted that you enjoyed your stay with us and that everything surpassed your expectations. We really do aim to deliver the very best of experiences to all of our guests, and I am delighted that you speak so highly of all aspects of your Mercure experience We take the greatest pride in delivering exceptionally high levels of both facilities and service, and I am so thrilled we achieved this during your time with us. Christophe Guest relation manager

Lieber Mr Richard, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Es tut uns leid zu lesen, dass Ihr WLAN in Ihrem Zimmer nicht funktioniert hat. Wir haben unser technisches Team geschickt. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christophe Guest relation manager

Dear Mr Dupont-Gales, Thank you very much for your very positive feedback regarding your last at Mercure Paris Opera Garnier ! We really do appreciate our guests taking the time to leave us feedback, and we are delighted that you enjoyed your stay with us and that everything surpassed your expectations. We really do aim to deliver the very best of experiences to all of our guests, and we are glad that you speak so highly of all aspects of your Mercure experience. We look forward welcoming you again hopefully very soon, Kind Regards, Deborah - Assistant Front Office Manager

Dear Mr ONUR E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr Vincent V Front Office Desk Manager.

Dear Ms S., Thank you very much for taking the time to share your experience at Hotel Mercure Paris Opera. Indeed our location is very central and due to our 19th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. During a next stay, we invite you to reserve a Privilege room, more spacious, endowed with a bedding upscale Mercure, and of various services like an iPhone / iPad dock station, a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. Regarding the TV Channels, you can be assured that the management team has been informed of your comments to improve the service we offer. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Wishing you a wonderful day, Deborah - Assistant Front Office Manager

Dear Mr F.,, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris Opera Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow my sincerest apologize for inconvenient met with the eggs and the ham. Rest assured that we are taking the appropriate measures to address the problem at Food and Beverage department to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lara Cocagne Guest Relations Manager