Hotel Mercure Brussels Airport

Geachte Mr Dennis, Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Hotel Mercure Brussels Airport. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bij Mercure, streven we naar een hoogwaardige dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. U kunt erop vertrouwen dat wij de juiste maatregelen zullen treffen om het probleem te verhelpen en te voorkomen dat het zich nogmaals voor zal doen. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Hoogachtend, Daniel Deramaix Front Desk Manager

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Brussels Airport, your feedback is very important to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed the 2nd door is closed starting with 8PM, this due to security reasons. Moreover on the right side, near the door there is a phone which can be used in order to call the Reception. We encountered this last days a very low temperature 0°C in Brussels, therefor we prefered to warmup the rooms for our guests. The airconditiong is heating during winter and cooling durin summer season. We also suggest for your next stay to dial our 2424 service, a member or our team will be very pleased to help you if you need any assitance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Daniel Deramaix Front Desk Manager

Sehr geehrter Herr Winder, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Brussels Airport. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Daniel Deramaix Front Desk Manager

Dear Mr Fahning, Thank you for taking the time to tell us about your experience at the Hotel Mercure Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We fully understand that it can be unpleasant to have additional charges for transportation. Unfortunately, our shuttle service is established on a specific schedule. Indeed, on weekends our shuttle is on duty only in the morning from 6:30 am to 9:30 am. Our reception team always informs our customers by telephone or e-mail about the hours of service of the shuttle. The schedule is also available on our website in pdf file. We apologize for the omission of the welcome drink, for your next stay we will give you a little extra attention to excuse us for our mistake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Deramaix Front Desk Manager

Dear Mr L., Thank you for taking the time to share with us your experience at Mercure Brussels Airport. It seems that you have been disappointed by the quality of our rooms and the quality of the breakfast service. We are deeply sorry that it did not met your expectations. The satisfaction of our guests remains our target, therefore your remarks have been seriously taken in consideration ans transmitted to the General Manager . We hope to welcome you again in one of the Accor Hotels. Yours sincerely. Daniel Deramaix Front Desk Manager

Dear Mr W., Thank you for taking the time to share with us your experience at Mercure Brussels Airport. It seems that you have been disappointed by the quality of our rooms. We are deeply sorry that it did not met your expectations. The satisfaction of our guests remains our target, therefore your remarks have been seriously taken in consideration. We hope to welcome you again in one of the Accor Hotels. Yours sincerely. Sincerely, Daniel Deramaix Front Desk Manager