Mantra Sierra Grand Broadbeach 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 496 أراء

Mantra Sierra Grand Broadbeach - Image 1
Mantra Sierra Grand Broadbeach - Image 2
Mantra Sierra Grand Broadbeach - Image 3
Mantra Sierra Grand Broadbeach - Image 4
22 Surf Parade, 4218 BROADBEACH, Australia

الوصف

خدمات الفندق الإضافية

  • 12-seater private theatrette for family and friends

  • Walking distance to pristine beaches

  • Outstanding range of resort facilities

  • Large expansive & well-appointed rooms

  • Full ocean view units available

الإقامات المتوفرة لدينا

جناح

3 Bedroom Ocean Suite

  • 7 من الأشخاص كحد أقصى
  • m² 140 / sq ft 1506
  • فرش السرير 1 x سرير (أسرّة) كينج و 1 x سرير (أسرّة) حجم كوين و 2 x سرير (أسرّة) مفرد
  • المناظر: إطلالة على المحيط أو البحر
  • أكثر أماكن الإقامة: شرفة

موقع الفندق

Mantra Sierra Grand Broadbeach

22 Surf Parade
4218 BROADBEACH
Australia

نظام تحديد المواقع العالمي (GPS):-28.034654, 153.431848

الهاتف
فاكس +61 7 5668 5101

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • فندق خالٍ تمامًا من التدخين

2 حوض سباحة

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  496 أراء

تقييم TripAdvisor  4.0/5  1,546 أراء

Don’t stay in apartment 2304

ملاحظة Tripadvisor 3.0/5

Faye B العائلات - تقييم TripAdvisor المعتمد

Sierra Grande Broadbeach is in a great position - close to the beach and across the road from Pacific Fair. It has an amazing outdoor pool and indoor pool. Do not stay in apartment 2304. This apartment is not associated with the Mantra group but is privately owned and managed. The carpet was filthy (the owner has now agreed to replace it after being asked for 18 months by the agent) the saucepans do not work on the stove as they are the wrong type, the couch is old and shabby and the one TV is cheap and dated. When we stayed there the windows and kitchen floor were both dirty. After paying nearly $4,000 we received a refund of $250 and 12 noon checkout.

THEY DONT CARE AT ALL about customers

ملاحظة Tripadvisor 1.0/5

athinko العائلات - تقييم TripAdvisor المعتمد

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

great get away and great location

ملاحظة Tripadvisor 4.0/5

David Dunk d تقييم TripAdvisor المعتمد

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

Nice Apartment Style Accomodation

ملاحظة Tripadvisor 4.0/5

Michael_MandM Couples - تقييم TripAdvisor المعتمد

These are moderately priced nice apartments directly opposite Pacific Fair at Broadbeach, and they provide a car parking space for each apartment. There are no restaurants on site, but there are several in the general vicinity including two that are immediately alongside. The only problem we experienced was with wi-fi access codes limiting the number of devices, and as we found out also limiting the downloads with a usage cap. The wi-fi issues wouldn’t have been a problem, except that the mobile reception was very unreliable where we were staying on the 23rd floor. All in all though we were happy with our stay, and appreciative of the assistance the staff were able to offer.

Rudest receptionist on the earth

ملاحظة Tripadvisor 1.0/5

FarAway31128689077 تقييم TripAdvisor المعتمد

Prepaid booking but on arrival was told to hand my credit card over to be held until we left. I don't have a credit card only a Debit card. Receptionist didn't want that, not that I'd leave it with him anyway. He told us we couldn't stay there without a credit card so had to leave. He was screaming at us and calling us names.

Dear FarAway31128689077, Thank you for sharing your experience, although we're deeply troubled by what you've described. We want to clarify that our property does not have a policy of holding credit cards. However we can confirm that a security bond via a pre-authorisation on a credit card of $200 is required on check in. Your feedback is not inline with our company procedures or policies and It seems that you may have booked through an external management service rather than directly staying with the onsite managing agent. We are genuinely troubled to learn about the service experience you encountered, as it does not align with the high standards of service our team is dedicated to delivering. We extend our sincere apologies for any instance where a member of our staff or via an external managing agent has spoken to you or treated you in a manner inconsistent with our values and commitment to exceptional guest care. Your feedback is invaluable to us and we sincerely apologise for any distress caused during your stay. We hope you'll consider giving us another chance in the future to provide you with the excellent service and hospitality that we strive to offer all our guests. Your sincerely, Rebecca Noyes General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 28 أراء 7.3/10 مرافق رياضية / صحية

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Broadbeach

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.