الوصف
خدمات الفندق الإضافية
-
تصميم متطور
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بار في الحديقة
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صالة ألعاب رياضية مجانية للمقيمين
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غرف كاريوكي على الطراز الياباني
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مأكولات محلية ومحضّرة يدويًا
الإقامات المتوفرة لدينا
الصفحة من
غرفة
غرفة ماما صغيرة بسرير مفرد
- 1 من الأشخاص كحد أقصى
- m² 11 / sq ft 118
- فرش السرير 1 x سرير (أسرّة) مفرد
غرفة
غرفة ماما الصغيرة بسرير مزدوج
- 2 من الأشخاص كحد أقصى
- m² 12 / sq ft 129
- فرش السرير 1 x سرير (أسرّة) مزدوج
غرفة
غرفة ماما المتوسطة بسرير مزدوج
- 2 من الأشخاص كحد أقصى
- m² 18 / sq ft 193
- فرش السرير 1 x سرير (أسرّة) حجم كوين
غرفة
غرفة ماما المتوسطة بسريرين مفردين
- 2 من الأشخاص كحد أقصى
- m² 19 / sq ft 204
- فرش السرير 2 x سرير (أسرّة) مفرد
غرفة
غرفة ماما الكبيرة بسرير مزدوج
- 2 من الأشخاص كحد أقصى
- m² 22 / sq ft 236
- فرش السرير 1 x سرير (أسرّة) حجم كوين
غرفة
غرفة ماما الكبيرة المساعدة بسرير مزدوج
- 2 من الأشخاص كحد أقصى
- m² 22 / sq ft 236
- فرش السرير 1 x سرير (أسرّة) مزدوج
- غرفة مناسبة لذوي الاحتياجات الخاصة
غرفة
غرفة ماما كبيرة بسريرين مزدوجين
- 4 من الأشخاص كحد أقصى
- m² 23 / sq ft 247
- فرش السرير 2 x سرير (أسرّة) مزدوج
غرفة
غرفة ماما الكبيرة الثلاثية
- 3 من الأشخاص كحد أقصى
- m² 35 / sq ft 376
- فرش السرير 3 x سرير (أسرّة) مفرد
غرفة
غرفة ماما الكبيرة المساعدة بسرير مزدوج
- 2 من الأشخاص كحد أقصى
- m² 22 / sq ft 236
- فرش السرير 1 x سرير (أسرّة) مزدوج
- غرفة مناسبة لذوي الاحتياجات الخاصة
موقع الفندق
ماما شيلتر لندن شورديتش
437 Hackney Road
E2 8PP لندن
المملكة المتحدة
نظام تحديد المواقع العالمي (GPS):51.532247, -0.061692
الوصول والتنقل
الصفحة من
CAMBRIDGE HEATH
محطة قطارات
ولوج: m 350 / mi 0.22 min 5 walk / min 2 drive
A10
مخرج بالطريق السريع
ولوج: km 1.6 / mi 0.99 min 18 walk / min 8 drive
ST PANCRAS
محطة قطارات
ولوج: km 4.8 / mi 2.98 min 25 drive
BIGGIN HILL
مهبط طائرات/مطار
ولوج: km 51 / mi 31.69 hrs 1 drive
خدمات فندقية
تسجيل الوصول من - تسجيل المغادرة حتى
- مطعم
- إمكانية التنقل بالكرسي المتحرّك
- مركز اللياقة
- وافاي
- مكيف
- وجبة الفطور
- حانة
- صالات اجتماعات
- فندق خالٍ تمامًا من التدخين
MAMA RESTAURANT LONDON
يدعو مطعم فندق ماما البالغ مساحته 480 مترًا مربعًا وتراسه الكبير بمساحة 92 مترًا مربعًا كل من المسافرين وسكان لندن إلى التجمّع والاستمتاع بالأطباق المُعدة بالفندق الشهية والكوكتيلات اللذيذة.
MAMA BAR LONDON
ينتظرك فريق عمل ماما في فنائه المركزي حيث يمكن للناس تناول المأكولات الشهية واحتساء المشروبات في Island Bar الصغير. استمتع بمشروبات الكوكتيل الاستثنائية والاسترخاء ومقابلة الأشخاص ومشاركة اللحظات السعيدة مع الأصدقاء والأحباء أثناء الاستماع إلى موسيقى حية.
2 وجبات الإفطار
مركز اللياقة البدنية
الصورة غير التعاقدية
الاجتماعات والفعاليات
- عدد قاعات الاجتماعات
- 6
- سطح أكبر غرفة
- m² 100 / sq ft 1076
- السعة القصوى للمقاعد
- 98
- السعة القصوى للمآدب
- 60
تقييمات نزلائنا
Nice but basic place where they charge you extra for cappuccino
ملاحظة Tripadvisor 3.0/5
weloveotravel365 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد
Groundbreakingly bad service
ملاحظة Tripadvisor 1.0/5
grrben تقييم TripAdvisor المعتمد
Dear Gerben, I want to express my sincerest apologies for the numerous challenges you encountered during your recent stay with us. It deeply troubles us to learn that we failed to meet your expectations and provide you with the comfortable and seamless experience we strive to deliver to all our guests. Regarding the issues with the bed, I am truly sorry for the discomfort you experienced. Your feedback about the mattress has been addressed to our relevant department head for the internal review, and I assure you that we are taking immediate steps to address this with our team to ensure that such oversights do not occur in the future. Rest assured that we are reviewing our procedures to ensure that all guests receive the high standard of service and comfort they deserve. Furthermore, I apologize for the inconvenience caused by the shower curtain and the subsequent wet bathroom floor. This is not the experience we want our guests to have, and we are actively looking into ways to improve this aspect of our rooms to prevent similar issues from occurring again. As for the parcel situation, the feedback has been addressed to the team, this is certainly not reflective of the level of service we aim to provide, and I assure you that I will personally investigate this matter to ensure that such miscommunications are rectified and prevented in the future. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do reach out to me directly at heman.tamang@mamashelter.com so that we can discuss this further and make arrangements to ensure your next stay with us is nothing short of exceptional. Once again, I apologize for the inconveniences you experienced, and I hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER
aftercare service is 0/10
ملاحظة Tripadvisor 1.0/5
tracycruz تقييم TripAdvisor المعتمد
Dear Tracy, First and foremost, please allow me to express my regret if nobody got back to you promptly regarding your inquiry. We take guest concerns very seriously, and it is disheartening to hear that our aftercare service did not meet your expectations. I apologize for any inconvenience this may have caused you. Upon receiving your initial call and email regarding your missing cosmetics, we immediately initiated an investigation with our housekeeping team. Unfortunately, despite our thorough efforts, including follow-up discussions with the housekeeping manager and the room attendant who serviced your room, we were informed there was no items left in the room and we were unable to locate your two bags of cosmetics and perfume in the room when housekeeping serviced your room after your departure. Rest assured, we take the security and handling of our guests' belongings very seriously, and it is not our practice to dispose of or mishandle any items left behind in our rooms. I sincerely apologize for the inconvenience you have faced and for any lack of communication or resolution as our team was awaiting the results of the investigation. Your feedback is very important to us, and we are committed to improving our service and communication processes to prevent similar occurrences in the future. I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if we could schedule a call to discuss this matter further or to provide any necessary assistance. Guest satisfaction is our utmost priority here at Mama Shelter London Once again, I apologize for the inconvenience and frustration you have experienced, and I appreciate your patience and understanding. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER
Not the best experience
ملاحظة Tripadvisor 2.0/5
HazelMc العائلات - تقييم TripAdvisor المعتمد
Dear Hazel, Thank you for taking the time to share your feedback regarding your recent stay with us. I apologize for the challenges you encountered during your stay, and I want to assure you that your concerns have been addressed with the utmost importance. Regarding the issue with the bar charging for bottled water instead of providing a jug as requested, this is not the level of service we aim to provide. I have spoken with our bar staff to ensure that they understand the importance of accommodating guest requests whenever possible. We completely understand the importance of a comfortable and restful stay. We are genuinely sorry for the breakdown of the air conditioning on the 1st floor during your visit. This was indeed an unexpected issue and this was certainly not the experience we intended for you, especially during a period of unusually high temperatures. Our maintenance team has been alerted, and they are working diligently to rectify the situation to prevent a reoccurrence. I am also disappointed to hear about the breakfast experience you had. Rest assured, I have shared your feedback with our restaurant team, and we are taking immediate steps to ensure that all food trays are adequately stocked and replenished in a timely manner to enhance the breakfast experience for our guests. Your feedback is very important to us, I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do contact me directly with your full name so I can have a look at your booking at heman.tamang@mamashelter.com - in this way I will be happy to look into your case, investigate it and have it resolved. Guest satisfaction is our utmost priority here at Mama Shelter London. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER
Excellent hotel, exceptional staff
ملاحظة Tripadvisor 5.0/5
juliecG8783AN المسافرون بغاية العمل - تقييم TripAdvisor المعتمد
Hi Julie, Wow, what an awesome review! Thank you for your kind words and happy to hear that our Mama's Angel Bianca was able to accommodate you throughout your stay with us – she is definitely a gem here at the hotel! We are also thrilled to hear that you enjoyed your stay with us and that everything from our comfy beds to our fresh breakfast left you feeling great. And hey, we totally agree that our restaurant is top-notch! Bianca and I are looking forward to welcoming you for your another fantastic stay stay no2! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN | FRONT OF HOUSE MANAGER
بالاشتراك مع TripAdvisor
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