نوفوتيل كونفينشن آند سبا أنتاناناريفو 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 224 أراء

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نوفوتيل كونفينشن آند سبا أنتاناناريفو

Alarobia
101 انتاناناريفو
مدغشقر

نظام تحديد المواقع العالمي (GPS):-18.87262, 47.522595

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تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  224 أراء

تقييم TripAdvisor  4.0/5  26 أراء

An absolute 5 star experience. Superb.

ملاحظة Tripadvisor 5.0/5

AlwaysNearWalls المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Genuinely an excellent and luxurious experience. I travel quite widely for work and for pleasure when possible and this is genuinely a stand out hotel experience for me. I like novotel, but this was very much more like the sofitel experience in the Accor stable. All elements of the hotel are genuinely excellent. Adding my loyalty card to the booking (which was originally made by my office) the front desk staff immediately upgraded me to a huge suite. This is the best recognition of loyalty I ever experienced as a Platinum member. The facilities of the hotel are all superb, the fitness and swimming pool are top grade. The rooms and public areas are beautiful and the restaurants and bars are welcoming and serve excellent food and beverages. The staff are genuinely excellent, providing a next level of hospitality. Not only the front desk experience described above, but more than once staff members observed me looking for somewhere or struggling with the lift and came straight over to help. Restaurant and bar staff were welcoming and remembered my orders. Genuinely this was a superb experience and I couldn't recommend highly enough. Some small feedback for improvement: Don't clean the pool during the open hours of the fitness studio, guests get up early to swim! Find a better way to share the guest info, even if it's old fashioned printed info. The TVs are unreadable to the point of being useless. Advise guests they need to hold the key cards against the lift units, it takes a bit of work to get used to. But these are tiny details in an otherwise impeccable experience. Thank you.

Greetings from Novotel Madagascar!!! We very much appreciate your detailed feedback regarding your stay at our hotel. It is always a true pleasure to read and receive such feedback. I will share your comments with our team. I am sure that this positve feedback will serve as an encouragement to all of our team members to continuously improve the quality of our services and intercations with our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable hotel

ملاحظة Tripadvisor 3.0/5

689sheilah Couples - تقييم TripAdvisor المعتمد

The hotel is 5* with extremely comfortable rooms. It feels classy. We slept well here. Breakfast was good and it is very close to the airport. Very newly built so everything in good condition. I’ve marked the hotel down because of dinner. We were on half board so dinner was included. All we had to pay for was the drinks. We had a glass of house wine each and a small bottle of water. The house wine wasn’t on the menu so we were horrified when we signed the bill of 144,000 ariary!!!! On my Mastercard bill £27. That was the only time in 3 weeks that we felt to have been fleeced. So we recommend the hotel but steer clear of the drinks!

Dear 689sheilah, we are really sorry to hear that your restaurant experience had ruined your experience in our hotel. Following your comments and with the respective team members, management have taken the decision to add a wider variety of house wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

Wine scam that literally left a bad taste!

ملاحظة Tripadvisor 1.0/5

sarahkeats Couples - تقييم TripAdvisor المعتمد

We left this hotel with a bad taste despite the rest of the experience being good. We stayed there for two nights on our way to another destination in Madagascar. The area surrounding the hotel is not conducive to going out and walking around so we ate all of our meals at the hotel. The breakfast buffet was delicious. And we had one nice dinner and one nice lunch. But when we went to the sky bar for dinner the first night, we got scammed. We asked for two glasses of Chardonnay. The bartender said he did not have it by the glass so we asked to look at the wine list to see if we could order a bottle. He said there was no Chardonnay available on the wine list but then he pulled three bottles of white wine out of the fridge at the bar. Two of them were Sauvignon blanc and one was Chardonnay. We asked him how much the bottle of Chardonnay was and he said he did not knw but he would check. He made several phone calls, and after about 15 minutes he still had no answer. Bottle was getting warm and we were anxious to have a glass of wine. We looked at the prices for the other bottles of white wine on the wine list and saw that they were reasonably priced. So we figured this one would be along those lines. When we got our check, he charged us about $250 for the bottle. We enjoy wine but I can honestly say we have never had a $250 bottle of wine so I wouldn’t even know what that would taste like. But I can say that the bottle we had was nothing special. When we asked him to explain the price he called a manager over and she pointed to the wine list and said that the bottle that we had was the one that was priced at 1,100,000 Madagascar. Kind of strange that they couldn’t find price when we asked about it, but then were able to find it when they charged us. You would think that a bottle priced at that level would be coming out of a wine cellar and not out of a small bar refrigerator. But the bottom line is that they told us they didn’t know the price and all of a sudden it was right there. I think it was a total scam.

Dear Sarahkeats, we regret reading your "bad taste' experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of it, please believe we do extend it with all sincerity. I'd like to inform you that following your comments we have revised our wine menu selection in our different restaurant & bar outlets. We have added a wider variety of wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

Wine Scam that left a poor taste

ملاحظة Tripadvisor 2.0/5

Sarah K تقييم TripAdvisor المعتمد

We spent two nights at this hotel. Because it seemed very unsafe to leave the property. We ate all of our meals there. Most of them were good. But when we went to the sky bar for dinner, we got scammed. We asked the bartender for two glasses of a Chardonnay. He told us he did not have it by the glass. So we asked to see the wine list to see if we could order a bottle. He then checked the refrigerator at the bar and took out three bottles of white wine. One of them was Chardonnay, and the other two were Sauvignon blanc. We asked him how much the bottle of Chardonnay was he said he did not know and he checked the wine list, but it was not on the list according to him He made several phone calls and inquiries to find out how much the bottle of wine was. After about 15 minutes with no answer and the wine sitting there getting warm and us wanting to have a drink, we asked him to just go ahead and open it because we had looked at the wine list and the wines listed were mostly around $60. The wine was fine, but certainly nothing great. When we got the check, they charged us about $250 for the bottle of wine. We were stunned. We enjoy wine, but I can honestly say we have never had a bottle of wine that cost $250. Especially one that was pulled out of the refrigerator at the bar. It didn’t even come from a wine cellar. When we questioned it, another woman who I assume was a manager came over and pointed to the wine list and showed us that it was the one that was marked $1,100,000 Madagascar That equates to about $250. They had already taken the bottle away so we couldn’t even question whether that was the same bottle but either way there is certainly a question why they couldn’t find the price for the bottle that we had if it was right there on the wine list. I think they just scammed us. The rest of the hotel stay was nice the rooms were fine and the Spa technicians were really excellent Breakfast buffet was good as well. But I would never send anybody to this hotel, knowing that they feel comfortable scamming. Guests. It was an awful feeling.

Dear V9310QHsarahk, we regret reading your "bad or poor taste' experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of it, please believe we do extend it with all sincerity. I'd like to inform you that following your comments we have revised our wine menu selection in our different restaurant & bar outlets. We have added a wider variety of wines with a larger variety in pricing, making sure it suits every guest's budget. Thank you again for sharing your feedback and we hope to welcome back real soon.

Good hotel in Tana but in the kingdom of the blind the one-eyed man is king

ملاحظة Tripadvisor 4.0/5

FranckJa تقييم TripAdvisor المعتمد

New hotel, Clean and tidy. I got a beautiful suite on the 6th floor. Breakfast was good with a wide range of western food. The staff was pretty reactive both at the restaurant and at the front desk. On the downside, wine is terribly expensive. They sell an inexpensive French wine for 60000AR (18€) per glass. I complained about it and they mentioned import tax but I don't buy it. Import tax is high in Madagascar but it is even higher in Thailand or China. A glass of a similare wine in Thailand hardly cost more than THB300 (about 8€). At the Novotel, they propose a Limo service from/to the airport but the limo is a Hundai!!). I ended up taking the hotel shuttle as I did not want to pay €100 for a private car. There are often issues with the key card in the elevator. it does not work as expected. The digital TV does not work well, it often freezes. The personnel are friendly but some of them are a bit inexperienced. Noise insulation is insufficient. I can hear people next door as if they were in my room. Bottom line: I got a good rate because I am a Diamond member with Accor but this hotel is too pricey for a Novotel. Accor has 10 or 11 luxury brands and Novotel is not a 5 star brand within Accor but they charge 5 star rates! I wanted to debrief with the GM but he was nowhere to be seen.

Dear FranckJa, Thank you for taking the time to share your experience with us. In Madagascar we have 3 Accor Brands all offering unique concepts and a price range appropriate to everyone's budget. The Novotel in Antananarico is a 5 Star Hotel with upscale and luxury services. That being said, ofcourse we strongly believe that there is always room for improvement and listening to our guests opinions. Your comments will assist me and the team in our continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We wish you a wonderful day and we hope to welcome you back again real soon.

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ملاحظة أراء العملاء (رأي ALL) 4.3/5 (256 أراء)

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