رافلز قصر مكة 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,418 أراء

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الوصف

خدمات الفندق الإضافية

  • 24/7 خدمات الخادم الشخصي

  • تسجيل الوصول / المغادرة عبر الأيباد الرقمي

  • سهولة الوصول إلى الحرم الشريف

  • طقوس صفاء النوم

  • دخول مجاني إلى النادي الصحي والمنتجع الصحي

الإقامات المتوفرة لدينا

موقع الفندق

رافلز قصر مكة

وقف الملك عبد العزيز, صندوق بريد رقم 2181
21955 مكة
السعودية

نظام تحديد المواقع العالمي (GPS):21.429729, 39.828369

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • حانة
  • فندق خالٍ تمامًا من التدخين

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,418 أراء

تقييم TripAdvisor  4.5/5  2,191 أراء

Poor service

ملاحظة Tripadvisor 2.0/5

Maitha A تقييم TripAdvisor المعتمد

The hotel was positioned in a prime location and offered excellent dining options, although it was noted that the room cleanliness did not meet expectations. Regrettably, the SPA facilities did not meet the standards typically associated with a 5-star establishment, and the level of service provided was subpar. Despite the high cost of accommodation, the service quality did not align with the anticipated level of excellence. Upon lodging a complaint with management regarding the unsatisfactory service, no remedial action was taken to address the issue. We will never be back to this hotel again

Dear Ms. Maithaa, Thank you for your feedback about our buffet and location in the heart of Makkah, which is one of the privileges that we are proud of. Your comment about the suite cleanliness, service, and SPA facilities has been taken into action and it’s been forwarded immediately to the concerned department as we’re always working on developing our services. We would be glad if you kindly sent us your contact number and email in a private message to communicate with you. Looking forward to serving you again soon.

ابداع

ملاحظة أراء العملاء 5.0/5

صالح ن. العائلات - تقييمات مؤكدة لفندق ALL

ممتازة كل شيء

ضيفنا العزيز استاذ صالح، نشكركم على ثقتكم بنا ووقتكم الثمين لإبداء رأيكم حول خدماتنا، نحرص دائما على تقديم أفضل تجربة روحانية في أجواء مميزة قريبة من الحرم. كما نأمل أن نراكم قريباً في الزيارة القادمة بمكة المكرمة.

One of the best views of Kaaba

ملاحظة Tripadvisor 5.0/5

Azean_Y العائلات - تقييم TripAdvisor المعتمد

The hotel's prime location, with its breathtaking view of the Kaaba, offered a soul-stirring backdrop for our pilgrimage. The proximity to the mosque made our daily prayers and visits effortless, allowing us to immerse ourselves fully in the spiritual ambiance. Having stayed at another hotel nearby last year, the service at Raffles also surpassed our expectations. The staff went above and beyond to cater to our needs, ensuring we felt welcomed and cherished throughout our stay. From the refreshing Zam Zam water to the delectable assortment of sweets and fruits, every detail was thoughtfully curated to enhance our experience, albeit consistency on these perks could be improved. We love that Karak and Moroccan mint tea were available for breakfast/sahur. It’s to be noted that the range of food served for sahur was better than the usual offering for breakfast. Hope the former could be maintained though. While our initial room boasted a magnificent view of the Haram, the switch to a Panoramic Kaaba view room proved to be a minor hiccup. Despite a communication breakdown between staff teams resulting in repeated checkout inquiries, the attentive staff promptly remedied the situation and facilitated our requested room change. The Panoramic Kaaba view room is worth every penny especially particularly for my mother, whose mobility was limited during our trip. Equipped with an in-room speaker, the Panoramic Kaaba view room allowed my mother to engage in prayer effortlessly while gazing upon the majestic Kaaba. Overall, our stay at Raffles was nothing short of extraordinary. With its unparalleled views, impeccable service, and commitment to guest comfort, it truly embodies the essence of hospitality. We look forward to returning for another spiritual retreat in the near future.

Dear guest, Thank you for your experience with us. We are pleased that you enjoyed our room facilities, view, and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We will surely redirect your positive feedback to the staff personally. Regarding the room, we will take it into consideration to prevent similar occurrences in the future. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We look forward to welcoming you again soon.

Ramadan Umra

ملاحظة Tripadvisor 5.0/5

Ahmad Z تقييم TripAdvisor المعتمد

Ramdan umra we spent in this hotel and every thing was good,we enjoyed the buffet during Ramadan eftar and sohoor the staff of this hotel were professional and easy dealing the buffet staff were helpful and smiling and working hard to satisfy everyone

Dear Mr. Ahmed, Thank you for your kind review. We are glad that you liked our staff service, Iftar and Suhoor buffet. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

جيده

ملاحظة أراء العملاء 4.0/5

مجهول العائلات - تقييمات مؤكدة لفندق ALL

ممتازه

ضيفنا العزيز أستاذ سالم، نود شكركم على وقتكم الثمين لتقييم خدماتنا ونعدكم بإقامة رائعة وخدمه ممتازة أثناء زيارتكم القادمة، ننتظركم في زيارتكم المقبلة لمكة المكرمةً، كما يمكنكم متابعتنا على مواقع التواصل الاجتماعي لمزيد من المعلومات حول آخر عروضنا.

بالاشتراك مع TripAdvisor

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