Mercure Manchester Norton Grange Hotel & Spa 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 528 أراء

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

الوصف

خدمات الفندق الإضافية

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

نظام تحديد المواقع العالمي (GPS):53.581386, -2.175206

الهاتف
فاكس +44 1706 516781

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  528 أراء

تقييم TripAdvisor  4.0/5  2,142 أراء

2024 شهادة تميّز

Carols great

ملاحظة Tripadvisor 5.0/5

Clare C تقييم TripAdvisor المعتمد

Lovely food and beautiful room and grounds to the hotel. I would return with my family. I would recommend to others as a relaxing place to come and enjoy a weekend. Next time I will bring a swimming costume to enjoy the facilities in the spa area.

The best staff

ملاحظة Tripadvisor 5.0/5

John J تقييم TripAdvisor المعتمد

I have been at this hotel a couple of times due to my job and their such good facilities (swimming pool, jacuzzi, saunas, and comfortable rooms and beds). All the staff are always very friendly, however I have to mention my experience with Andriea. I have never seen such a professional, hard worker, attentive and kind person... she served my meals in the restaurant always with a friendly smile, and she also checked me in at the spa reception with exactly the same manners and smile. This made my day. I guess she probably works in both sections of this hotel, and she deserves all the best. Her customer service is outstanding. Thank you for all your recommendations and to remember my food order (exactly how I like ...incredible!) I highly recommend this hotel. The views before the sunset are a must.

Dear John, How lovely of you to take the time to write such a fantastic review of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services & Andreia, will be trilled to learn your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Avoid being dropped off, or dropping off at this hotel

ملاحظة Tripadvisor 1.0/5

DavefromWhitefield تقييم TripAdvisor المعتمد

Beware, this hotel uses a firm called Parking Eye to monitor vehicles entering the grounds of the hotel and leaving. I was dropping off my wife and mother in law and stopped outside the reception for unloading. I was on the grounds of the hotel for a total of 10 minutes. I received a demand for money from Parking Eye. I refused to pay them and was summonsed to a court hearing at which point they dropped their case. The stay was ruined by the actions of these people. A year of legal wrangling over being in the grounds with my car for only 10 minutes. Be warned, this could happen to you. This is what Mercure thinks of its customers.

Dear Dave Thank you for this review. You could have avoided all of this, if you simply followed the instructions displayed. In total, there are 26 A1 size posters in car park asking all patrons to register car details at reception. It takes less than 30 seconds to register car details at reception Vs dealing with legal warnings from Parking eye for an year long. From our side, we kept more than required awareness inside & outside our hotel. Regards, Rama Arimilly. General Manager.

Beautiful spa but awful massage

ملاحظة Tripadvisor 4.0/5

Caroline T تقييم TripAdvisor المعتمد

This has been my favourite spa day I have ever had and so I booked for my sister to come on her first spa day experience with me for my birthday. facIlities as always are amazing and the bento box and deal over rall were brilliant. my Bns was unfortunately the worst ive ever had. My therapist didn't introduce herself and left me on the bed for about 5 minutes, the pressure was so deep it was hurting and I had to ask her to stop...... being a therapist myself and having numerous treatments this isn't at all like me. I enjoy a deep massage but she went straight in with her elbows and all along my scapula was so painful, after requesting she lightened the pressure for a couple of minutes but then went back to the deep again. I clenched my teeth throughout the whole treatment and couldn't wait until it was over. I had no aftercare or water and she just left the room saying have a nice day. Today I have got bruises all over my back and around my shoulder blades. all in all the spa is lovely but my treatment was unfortunately awful. Thank you to Courtney who did my sisters and she throughly enjoyed hers.the bar staff also were friendly and very helpful x

Dear Guest, Good afternoon. We are pleased to learn that you enjoyed most of your spa day with us. I am upset to learn about the actual treatment itself. Please leave it with us, we will address this personally. I do hope this odd experience will not deter you returning to us. We look forward to welcome you back in near future. Best Regards Rama Arimilly Genera Manager

Not a 4 star experience! Overrun by drunks on a party night!

ملاحظة Tripadvisor 1.0/5

jennifersZ7541BB Couples - تقييم TripAdvisor المعتمد

Not a 4 star experience! Booked on a spa break with my husband. The spa itself was ok and treatments were very good but the hotel is really ratty. We had lunch in the bar and it was the saddest bar I’ve ever seen in a hotel. Dingy, peeling paint, uncomfortable seating etc but the food was ok. We had paid for a 3 course dinner as part of our package but discovered that our table was squished in a corner of the bar rather than the restaurant! When I complained I was told that there was nothing they could do abc the duty manager refused to even Constance speak to me, The hotel was hosting an “80s night” and the bar was full of people already drunk and singing loudly. The bar staff were lovely and very apologetic but there was no way I could have enjoyed dinner in that environment. We chose to leave and eat elsewhere at a cost of almost £200 rather than stay to eat in that rabble! I should have been made aware of the arrangements for dinner when I booked! There are loads of conference rooms that could have been used as an alternative venue to the restaurant.

Dear Jennifer Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best Regards Rama Arimilly. General Manager

بالاشتراك مع TripAdvisor

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