Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,372 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,372 reviews

TripAdvisor Rating  4.0/5  1,646 reviews

Certificate of excellence 2024

hospitality not at its best but a great ocean view. Not a real 4 stars IMO.

TripAdvisor rating 3.0/5

SmallWorldsTraveler TripAdvisor review

Location, location, location.... for a very nice view on the sea. Provided you choose a ocean view room which are the only one worth it as the other side is very noisy (main highway). Also good location with regard to public transportation, restaurants, food court and shopping at Tesco/Lotus a 10 minutes walk away. Nice and accommodating front desk staff. OK service room. Poor dining room service (breakfast). The rooms are large but the bathrooms small. Bed is rather comfortable. Good size desk and a sofa. Mini fridge. Not the best noise insulation. Air conditioning has to fight du to the huge window overlooking the sea and getting a lot of sunshine. As said: fantastic sea view :) Service poor. Especially at the restaurant. No good morning. No welcome for breakfast. Just: room number please? No smile from most of the staff there (only literally a couple of exceptions... and I stayed 10 days). Breakfast area can get very crowded so being early (6:30) offers more tranquility and sometimes a great view of the sunrise. Food items are on the poor side with regard to quality (plenty of processed food items) and the breakfast is super repetitive. If included in the rate ok if not I personally would skip it (too expensive for what it is and for the service provided). During weeks the hotels may organize "events" to attract customers. Noisy events with very loud music on the beach side. Until 11 PM or 12 PM (Saturdays). The room on the sea side will get all the noise as the windows are not much of a barrier against the sound waves sent. Another no go for me. Bottom line: in my opinion definitely not a 4 star (but hey the Malay authority in that matter rate them as a 4 star). A good 3 star but still a poor customer experience at the dining area.... and the view is of course a major asset. Room on the noisy and very busy highway side should be avoided unless you really do not mind noise.

Simply the best!

Customer review rating 5.0/5

As Families - Confirmed reviews ALL

the staff are kind and helpful, the amenities is just right, the room is comfortable and clean, the environment is one of the best!

Dear Agus S., Thank you for your amazing review! We are thrilled to hear that you had such a fantastic experience with us. It's wonderful to know that you found our staff to be kind and helpful, and that you enjoyed the amenities we offer. We are delighted that you found your room to be comfortable and clean, and that you appreciated the overall environment of the hotel. Your kind words are truly appreciated, and we are grateful for your feedback. We strive to provide our guests with the best possible experience, and we are so pleased that we were able to exceed your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future. Sincerely, Gerard Chan Resort Manager

Nice place

TripAdvisor rating 5.0/5

kellyh4731 TripAdvisor review

Clean and tidy,comfortable bed and great experience overall 👍 Great management team 🫶 I love Vitamin sea ❤️ Will come back again ✔️

Dear kellyh4731, Thank you for your wonderful review of Mercure Penang Beach Hotel! We are delighted to hear that you had a nice experience during your stay with us. It is fantastic to know that you found our hotel to be clean and tidy, and that you enjoyed the comfortable bed that we provided. We are thrilled that you had a great overall experience and that you appreciated our management team. Providing exceptional service is important to us, and we are glad that you felt well taken care of during your time with us. We are also pleased to hear that you loved the "Vitamin Sea" that our beachfront location offers. There is truly something special about being by the sea that can rejuvenate and uplift the spirit. We would be delighted to welcome you back to Mercure Penang Beach Hotel for another memorable stay. Thank you for your positive feedback, and we look forward to hosting you again in the future! Sincerely, Gerard Chan Resort Manager

Beach haven nearest to George Town

TripAdvisor rating 5.0/5

Tourist60385244319 TripAdvisor review

Mercure Penang Beach is one of the most beautiful travelers hotels I have been to in Penang. A lot of people wanting to go to a beach hotel in Penang normally gravitate to Batu Feringghi hotels. But once there, you can't go anywhere else. At Mercure Penang, you have a slice of beach haven, but also close enough to George Town. And the rooms are clean and comfortable. I love the soap and shampoo, top quality!!

Dear Valued Guest, Thank you for your glowing review of Mercure Penang Beach Hotel! We are thrilled to hear that you found our hotel to be one of the most beautiful traveler hotels in Penang and that you enjoyed the convenience of having a slice of beach haven while still being close to George Town. We are delighted that you found our rooms to be clean and comfortable, and we are pleased to know that you appreciated the quality of the amenities provided, including the soap and shampoo. It is wonderful to hear that you had a great experience with us and that you enjoyed the best of both worlds - a tranquil beach getaway and easy access to the bustling city. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay at Mercure Penang Beach Hotel. Thank you for choosing to stay with us! Sincerely, Gerard Chan Resort Manager

Annoying sounds morning wake you up

Customer review rating 1.0/5

Isavare T. Families - Confirmed reviews ALL

I got the bad experience on this stay. I stayed for 2 nights on Room 452. First morning around 7 am, I woke up because of drilling sounds for 2-3 minutes. Sounds like some one drill the whole on upper floor. That's only once I got. Next morning on Sunday around 6 am on my vacation. I got that sound again. But in next few minutes, that sound was coming back... and next fews minutes, that sound came back again. My wife woke up with upset mood. I finally found that annoying sounds from air conditioner in bedroom. I called front. They offered to send crews to figure out. I rejected since my kids were sleeping. After that air con sounds were annoying me again for 3-4 times, I recorded that sounds on my phone. If you want to hear that voice. I will send to you. I hope this problem won't be happen for next guest. Isavaret T, Diamond member

Dear Isavaret T., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the disturbance caused by the air conditioner in Room 452 during your stay. We will investigate and resolve the issue to ensure a more pleasant experience for our future guests. Thank you for your feedback. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,431 reviews 7.3/10 Location
  • 2,193 reviews 7.9/10 Room
  • 1,486 reviews 6.7/10 Service
  • 36 reviews 6/10 WiFi
  • 952 reviews 8.7/10 Beach
  • 927 reviews 6.9/10 Cleanliness
  • 710 reviews 6.2/10 Breakfast
  • 254 reviews 8.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.