Mercure Kyoto Station

Customer review rating (ALL Rating) 4.5/5 2,146 reviews

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Mercure Kyoto Station - Image 1
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288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Description

Hotel extras

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

Our accommodation(s)

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Hotel location

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Telephone
Fax +81 75-343-5530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,146 reviews

TripAdvisor Rating  4.0/5  90 reviews

Good experience

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Nice hotel, overall worth to try

Dear Soegianto T., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have in general enjoyed your stay with us. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

Well located but Lack of supervision of employees

Customer review rating 2.0/5

Gmm Couples - Confirmed reviews ALL

This is my second time to stay here. The staff did not give any benefit of Platinum member. First, the reception did not know that I am a platinum member and tell me that I did not reserve for breakfast. Second, I arrive the hotel at noon but in check-in online, I also told that I will be arrived before noon...So I cannot early check-in. Third, I ask for late check-out, they are only until noon. Forth, the room was not upgraded because of the occupancy, But when I checked in the ALL app, there was room left. Fifth, Interns or new staffs should not be allowed to welcome customer members because they cannot make any decisions. Even though there were senior employees standing there and there are no other customers they didn't help interns to service customers. Sixth, after all that problems, we ask for our rights intern talk to senior then senior give us more drinking coupons and said that sorry for cannot upgrade the room the coupon is for apologize!! But the drinking coupon is also our rights because the hotel didnot have lounge or afternoon tea. They are tricky and I did not feel any responsible of them. So, this is the last time, I stay here.

Dear Gammanee M., Thank you for taking the time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will strive to make improvements so that the problems will be solved immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mercure Kyoto Station Front management team

Exceeding hotel staff capacity

Customer review rating 1.5/5

Wataru S. Business - Confirmed reviews ALL

Both check-in and check-out long queues. And there is no express check-out system. No priority line. Additionally, went out 8:00 am with room cleaning tag, cleaning had not finished when I back the hotel at 2:00 pm. This is terrible for me.

Thank you so much for your loyalty as an ALL member and staying with us this time. We are sorry for the inconvenience and trouble regarding the long que, and room cleaning. Your comments has been shared to the relevant team, and they will strive to make better improvement. We will ensure that your next stay will be more pleasant than this time. We hope that we have an opportunity to welcome you again and provide you with better service in the near future. Mercure Kyoto Station Front management team

Good place and hotel near sukiya yummy mega gyudon.

Customer review rating 4.5/5

Trisukses F. M. Families - Confirmed reviews ALL

Nice, clean, staff helpfull, our room have bathup to relax our legs from long journey in Japan.

Dear Taufan N., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you had relaxing time with us. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

Nice hotel

Customer review rating 4.5/5

Alex Families - Confirmed reviews ALL

The hotel is clean and have good interior design.

Dear Alex Jaya S., We very much appreciate your comments regarding your stay at Mercure Kyoto Station. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you again in the near future. Mercure Kyoto Station Front management team

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Other web-users rate our hotel

  • 1,096 reviews 8.5/10 Location
  • 1,759 reviews 8.1/10 Room
  • 1,283 reviews 8/10 Service
  • 21 reviews 7.1/10 WiFi
  • 926 reviews 9.7/10 Vibe
  • 836 reviews 7.6/10 Comfort
  • 633 reviews 8.6/10 Amenities
  • 601 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.