ibis Styles Bangkok Sukhumvit 50 3.5 stars

I hope that points accumulation and counting for qualified stays will be made quickly.

Good service mind staffs from reception, house keeper to staffs in cafeteria. Receptionist assisted to keep luggage while waiting for the room. He recognized me and helped to issue a new room key card as I came down to collect something while my baby was sleeping in the room. Housekeeper was polite and provided an extra towel. A staff in cafeteria was nice to my daughter. He gave a banana cake to my daughter.

One of the worst cases of customer service I have ever experienced. ~ Check-In ~ My friend, sister and I checked in on 12/12/2023. Two staff were on hand when I checked in. The male staff member asked if I had booked three rooms, but I misheard it as three guests because his English was not proficient. After looking confused and checking my booking information, he reiterated the question. I replied that I had booked one room with three guests. He then laughed in my face and seemed annoyed that I had misunderstood his question. This is not me attacking anyone for not being fluent in English, but it's quite ironic that I was the one being mocked when the question was not made clear. After that fiasco, I asked about late check-out (considering that I was on Gold Status for the Accor Loyalty Programme). I was re-directed to the female staff member. She said that late check-out was completely out of the question because they were completely booked out on Saturday (the day we were checking out). This was understandable as late check-out is subject to availability. However, a little bit of graciousness to loyalty members would've been appreciated. ~ Wi-Fi ~ Along with my room cards, I was given about 10 different 'Wi-Fi vouchers (which is the strangest thing I've ever seen). Essentially, each voucher had a Wi-Fi code, which allowed you to connect to the internet for 1 device. This was inconvenient, but the icing on the cake was that the Wi-Fi expired after 2 days. So after 2 days, you would have to get more Wi-Fi vouchers and re-connect every one of your devices again. She also let me know that the Wi-Fi was "unstable when there are a lot of guests in the hotel". The Wi-Fi was really bad, and my friend had to hotspot from her phone for a 2-hour online meeting the next day. ~ Room ~ We booked the 'Suite 1 King Bed + Sofa Sup', which was relatively clean and spacious. The room was very hot when we first entered. The aircon was not great and took about 2 hours before it started to cool the room down (even though we set it to the lowest possible temperature and for swing mode). The water pressure in the shower is not great - don't expect much cold water. Another thing I've noticed in Thai hotels is that they provide shampoo and body wash, but no conditioner, so remember to pack conditioner. ~ Location ~ Before beginning this section, I wanted to preface that I had read the reviews before booking, and knew of the somewhat inconvenient location. However, given that the website stated that there was an hourly tuk-tuk service, I thought it wouldn't be too bad. I wasn't fussed about having to catch a Grab back to the hotel after our outings. Also, the three of us are students and were trying to be wise with our spending. Lesson learnt - I won't skimp out on hotels in the future. At the time of check-in, I had booked seats for the tuk-tuk service at 9 am the following morning. The female staff reassured me that it was all good, and even teased me that it was booked for 3 guests and not 3 rooms. We arrived on time at the lobby for the tuk-tuk service. After waiting about 15 minutes, my sister eventually asked the young male staff about it. He looked very confused (even though there was a booking made the night prior) and wandered off. After 5 minutes, the tuk-tuk driver appeared. Our tuk-tuk drive to the BTS station was quite the experience (and I mean that in the worst way possible). I knew that Bangkok was not known for its great drivers and excellent road safety, but I did not expect the driver to be so chaotic. He couldn't bear to wait in traffic, so instead of waiting to turn right, he decided to drive onto the other side of the road (yes, towards on-coming traffic) to turn into the BTS station. So 0 points for punctuality and care for human life. At around 3 pm, my sister and I needed to run a few errands. We tried calling a Grab because we weren't keen on another tuk-tuk ride. However, after having my Grab ride accepted, the driver called me, telling me to cancel as it was not worth it for him to come and pick us up. So even if you are willing to spend money on a Grab, the location is so bad that drivers aren't even willing to drive you! We had no choice but to take another tuk-tuk as I was not willing to walk 25 minutes to the BTS station in 32°C heat. Once again, my sister asked the dazed and confused male staff member about the wait. Again, he looked very perplexed and had to get the driver to come. So there is no communication between the front-of-house staff and the driver who is supposed to come hourly (if there are bookings made). ~ Customer Service ~ After everything that had transpired, I decided to move hotels. It was not worth the chaos for even two more days. When we returned to the hotel (at around 2 pm on 13/12/2023), I told the (extremely confused) young male that I wanted to check out the following morning and wanted to ask if a refund was possible for the following days that we wouldn't be staying. He said that he would grab his manager. So I waited and I was met with (probably the front-of-house) manager. He came out laughing and shaking his head condescendingly. He then proceeded to tell me that a refund was not possible (without checking my booking policy or anything) and then told me to email 'the website'. He then sent me away. What website was he even referring to? How would he know what website I booked through if he didn't even have the decency to check my booking information? As my dad is well versed in these matters, I called him and tried to give my phone to the 'manager' and said that my dad wanted to clarify a few things. Once again, he laughed and smirked, and said that 'there was no need for that'. If he was so sure in himself, why did he act so cowardly? At this point, the very clueless young male staff member was also laughing condescendingly. Is it acceptable to mock and laugh at customers who are being polite to you? He sighed and reluctantly took my phone. After talking to my dad for a few minutes, the guy asked me if I booked through an agency. I loved that he assumed that I booked through an agency without even asking me. I told him that I booked a cancellable room through the Accor website. Then his whole demeanour changed. I waited for about 5 minutes whilst he fetched (who I presumed to be) the general manager - someone who clearly had customer service experience before and actually knew how to talk to people. She thoroughly checked my booking and even printed out my booking policy. In the end, I wasn't able to get a refund, which was fine. It wasn't a ton of money; I should've researched and understood the booking policy better. That was my fault. However, I was disgusted with the treatment I received. I was nothing but polite to the hotel staff. The (front-of-house) manager thought that he could take advantage of me as I'm a young girl who wasn't being combative or rude to him. When I got my dad involved, he switched up really fast. Guess you have to be rude to get your point across in this world🤷‍♀️ Disgusting and embarrassing. In the end, we checked out that afternoon and booked a room at Novotel Bangkok on Siam Square. The location was excellent, and the customer service I received was one million times better than this establishment.

Modern large hotel with big clean, smart rooms. Friendly, professional staff. Not much atmosphere in the hotel, but a good base if your on a budget. There is a 7/11 store near the hotel, and a few small Thai eateries. Near an industrial area, at the end of the Soi. However, the hotel is quiet, for a good night's sleep. A 15-20 minute walk from the BTS station, On Nut, but motorbike taxis are available from the station, and near the hotel.

For the price we paid, it was good value, so I have to give it at least 4 points. However, a quick check on Google Maps shows that walking to the closest metro station takes 20+ minutes, and that's not clear on the website. And I'd suggest this is more of a "Ibis Budget" than a "Ibis Style" hotel. Maybe they need to create another category for "Ibis Style Budget"? :-)