Mercure Hai Phong 5 stars

Customer review rating (ALL Rating) 4.5/5 483 reviews

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Description

Hotel extras

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Our accommodation(s)

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Hotel location

Mercure Hai Phong

12 Lach Tray Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  483 reviews

TripAdvisor Rating  5.0/5  225 reviews

Certificate of excellence 2023

Quiet stay with a good executive lounge.

TripAdvisor rating 4.0/5

Shane S TripAdvisor review

Stayed for 5 nights as tourists. The room was comfortable, but it lacked room for clothes storage. The bedside table did not have a drawer. It was a waste of space, it just held up a lamp. The bathroom had no storage for personal items, we used a shelf above the kettle in in the bedroom area. The hotel appears to be a business hotel catering for Asian business people (mainly Koreans based on the menu in the executive lounge). We were given a room at the end of the corridor far away from the elevator. It was quiet, our bed was comfortable, and the breakfast was good. The bar and restaurant areas were very modern and welcoming. The evening drinks and food in the executive lounge were very good. The dishes varied every night during our stay. Pizza was included every night as was fresh fruit and dessert. We recommend this hotel if coming to the city.

Dear Oscardog16, Thank you very much for taking the time to leave review of your recent stay at Mercure Haiphong. We're particularly thrilled that our quiet facilities, friendly staff, excellent environment, and great food added to your experience. Thank you also for drawing my attention to where improvements are needed. Please rest assured that I have reviewed your comments with the departments concerned. We extremely value your comment. It is by receiving candid feedback like yours, that we can make continuous improvements. We sincerely hope to see you again soon. Thank you for your strong recommendation! Linh Chi (Candy) Guest Experience Manager

Good

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good service provided

Dear Ms. W., Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so. Thank you again for choosing us and we hope to welcome you back in the future. ‍ Warm Regards, GIANG HA Guest Service Agent.

Luxurious hotel

TripAdvisor rating 5.0/5

Matthias002 TripAdvisor review

Everything here is great for me. The staff and receptionists are very attentive and helpful, friendly and lovely. The hotel is very spacious and luxuriously beautiful. Inside the room is very comfortable and clean, the bed is also very soft and comfortable.

Dear Traveler10893400953, Thank you for your recent stay at the Mercure Hai Phong. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you and your family back soon. With kind regards, Linh Chi (Candy) Guest Experience Manager

Customer review rating 5.0/5

Molly T. Business - Confirmed reviews ALL

excelent services and staff

Dear Ms. T. MOLLY, Thank you very much for taking the time to leave review of your recent stay at Mercure Haiphong. We are thrilled that you had a fabulous stay and that you were impressed with your experience. We look forward to the pleasure of welcoming you back soon. CANDY Nguyen (Ms.) Guest Experience Manager

G stay

Customer review rating 4.5/5

Tien L. L. Business - Confirmed reviews ALL

Warmly and friendly staff with smile as usual, Esp. Ms. Lien

Dear MR. L. TIEN LUC, Thank you for your recent stay at the Mercure Hai Phong. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you and your family back soon. With kind regards, CANDY Nguyen (Ms.) Guest Experience Manager

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Other web-users rate our hotel

  • 164 reviews 9.1/10 Location
  • 278 reviews 7.9/10 Room
  • 376 reviews 9.5/10 Service
  • 5 reviews 5.6/10 WiFi
  • 144 reviews 8.4/10 Cleanliness
  • 140 reviews 9/10 Food
  • 115 reviews 5.9/10 Comfort
  • 99 reviews 9.1/10 Breakfast

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