Pullman Hanoi 5 stars

Customer review rating (ALL Rating) 4.5/5 1,487 reviews

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Vietnam

Description

Hotel extras

  • "Step outside and into Hanoi'sbustling business district "

  • "Workout in the new Fit Lounge and Tennis course. "

  • "Stay Connected with free Wi-Fianywhere in the hotel "

  • Free 'wake-up' coffee for guests who check out before 6am

Our accommodation(s)

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Hotel location

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Vietnam

GPS:21.029786, 105.828575

Telephone
Fax +84 24 3733 0888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,487 reviews

TripAdvisor Rating  4.0/5  1,080 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The overall service was satisfactory, the reception staff and those at the tea break area were incredibly helpful and supportive. However, I encountered a bit disappointment with the support provided in the printing office and technical assistance during the event, which could have been more supportive and well behave.

Extremely arrogant front desk staff,old bathrooms and rooms.From nowhere a 5 star

TripAdvisor rating 1.0/5

836swatig Families - TripAdvisor review

Very rude and racist staff.They lie about things.When we checked I showed them the booking voucher which was having free one room upgrade included.Some staff called Nga said we cant give you upgrade as room is not available on telling her that nothing like that is mentioned on the voucher that upgrade only if available.On this she immedietely upgraded the room.Then how come it became available in a minute? Secondly,she took a deposit of 6 million dongs quoting it is compulsory to give deposit.We said that its bot mentioned anywhere in hotel policy.Then also she took it.Next day we saw 2 people checking in and they didnt take any deposit from them and we overheard the conversation.While checking out we told them you are not taking from everybody so they started saying if guest says no we dont take its the guests decision.But even I had said no then also Nga told me you have to give.It was very insulting.We stayed in other 5 star hotels in Vietnam the staff was so warm and welcoming everywhere.This people are racist.We ll never stay in Pullman hotels again

Dear Mr and Mrs Gandhi. First and foremost, please allow me to offer you our unreserved apologies for having failed to meet with your expectations. Please rest assured that we have immediately carefully investigated each of the shortcomings you pointed out and taken action to prevent them from happening again. At Pullman Hanoi we pride ourselves in taking care of a very international clientele from all over the world. Please be assured that any kind of racism would not be tolerated in this hotel. I believe what led to your perception of the situation in question was the fact that you had been asked to provide a deposit on arrival, whilst you observed other arriving guests not being asked to provide one. Our policy to request deposits has absolutely nothing to do with nationality and is purely based on the kind of guarantee we require for EVERY guest staying with us. For most guests we have a credit card on file or perhaps instructions from their company to settle their full invoice, in which case we do not ask for further securities. This policy is in line with most international hotels worldwide and not unusual. With regard to overcharging for water: we do provide 4 complimentary bottles of water per day. Additional bottles are charged at VND40,000, which is about $1.50. Surely this cannot be considered excessive. Once again, apologies for the disappointment caused by this misunderstanding. I do hope it will not deter you from staying with us or one of our sister hotels in the future again. Should you have an opportunity to return to Hanoi, please do contact me directly so that I can make sure you will be especially well looked after and to proof that we can indeed do better. Sincerely, Bodo Klingenberg General Manager

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Old. Very old bathroom. Ugly shower

Great Stay

Customer review rating 4.5/5

J. L. Business - Confirmed reviews ALL

Very nice hotel with friendly staff and a nice fitness area. Room was very big and overall in a good shape, though not perfect. The breakfast and bar are both great!

Great stay

Customer review rating 5.0/5

Carmel Couples - Confirmed reviews ALL

We really enjoyed our stay at the hotel. The staff were very friendly and helpful. Our room was clean and comfortable and we enjoyed a lovely upgrade. Breakfast was great with plenty of choices. The lounge for platinum + members was lovely and relaxing with a great choice of snacks and drinks We will happily stay here again when we return to Hanoi

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Other web-users rate our hotel

  • 281 reviews 7.2/10 Location
  • 555 reviews 6.1/10 Room
  • 692 reviews 8.3/10 Service
  • 30 reviews 4.8/10 WiFi
  • 264 reviews 4.8/10 Vibe
  • 240 reviews 4.8/10 Amenities
  • 216 reviews 9.1/10 Breakfast
  • 201 reviews 6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.