努萨太平洋索菲特度假酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 3,624 评论

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14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567, 4567 努萨, 澳大利亚

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酒店位置

努萨太平洋索菲特度假酒店

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 努萨
澳大利亚

GPS:-26.386863, 153.08834

电话
传真 +61 7 5449 4753

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOOSA BEACH HOUSE

在努萨海滩宅邸时尚别致的环境中，享用休闲的滨海美食以及现代欧洲美食。雅高 A 佳会员可在此享受 85 折优惠。

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ALL 评级  4.6/5  3,624 评论

TripAdvisor 评级  4.5/5  1,527 评论

卓越奖 2023

Urgent revamp necessary

Tripadvisor 评级 3.0/5

memoriesinthesand 家庭住宿 - 经 TripAdvisor 认证的评论

The property is in desperate need of a revamp. The rooms are tired and dated and just don’t justify the hefty price tag ($600+). This is not 4/5 star property. Positives - Lovely location with direct access to Hastings street - Good staff - Family friendly

Still tops but Brekky needs work .

Tripadvisor 评级 4.0/5

Peter T 经 TripAdvisor 认证的评论

Responded to an offer from the hotel and spent a few nights in comfort just before Easter . As usual , the staff were welcoming and very efficient , the room was excellent , and the hotel facilities commensurate with a top hotel . The only negative was the buffet breakfast which , while adequate , was unimaginative and below par for a five star hotel . Needs to improve !

Bonjour Peter T, Thank you for choosing Sofitel Noosa Pacific Resort and for sharing your experience. We are delighted to hear that you enjoyed the comfort and service during your recent stay. Your feedback regarding the breakfast is noted, and we will share this with our culinary team to enhance the dining experience for our valued guests. We have a new Executive Chef and I know he is already looking at improved offerings. We appreciate your valuable insights as we continuously strive to improve. We look forward to welcoming you back for an even more enjoyable stay. Warm regards, Vianne Birrell Rooms Division Manager

Wonderful stay

Tripadvisor 评级 4.0/5

SmithKat 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed at the Sofitel in a Prestige Suite for a long weekend with the family. The check-in process was easy. We were sat down in a separate area and were offered champagne and juice for my son. They also provided champagne (Laurent-Perrier) and juice for my son as a welcome gift. Nice touch! This was part of hubby’s Accore Patinum status. A room our room came with a Butler Service, which was very good, reliable and responsive. They booked dinner for us, the spa and brought anything we required. The food in the hotel restaurants, as well as room service, was very good and delicious for breakfast, lunch and dinner. The spa was good. I had a 30 minute complimentary soak, which was really relaxing. Some of the jets in the spa beds were not working on the day. The massage I had was also very good. I came away very relaxed. The staff was friendly and let my son have a little tour of the spa as well. The suite we stayed in was very large, with a really big balcony overlooking the pool and Hastings Street. The suite is a little tired. The sofa in the lounge area, which is also a sofa bed, was a bit uncomfortable. One of the cushions has softened and could feel the sofa bed structure underneath. The bathroom is also showing its age, having a small corner spa bath. The bathroom has double sinks. The bed, however, was very comfortable and slept really well. They also have a mix of pillows, as well as a pillow menu, including soft pillows, a must for stomach sleepers. The balcony had two lounge chairs with an umbrella, a large round chair and a large outdoor table. The pool is large with plenty of lounge chairs around it. It wasn’t busy when we were there. The hotel also has Coolcabanas for hire for the beach which is just across the road. Our room was above the bar on Hastings Street and on Saturday night they had live music until 10 PM which was very loud in our room. Despite this me, and my son have fallen asleep, despite the noise given our tiredness levels. Overall we had a wonderful stay, with great service and we’ll be back.

Not 5 star expectation

Tripadvisor 评级 1.0/5

Angelina K 经 TripAdvisor 认证的评论

Really disappointed with our stay The room was not 5 star Breakfast below average felt like I was dining in a canteen environment There is a lot of work to be done to get this Accor brand to the 5 star level it is saying it is Read all the negative reviews as an indicator to make your own judgement For me for what I paid my expectations were higher I note the management only reply to the better reviews on trip advisor and ignore others and should try to listen on how to better improve For us as a couple and world travellers we were so glad to check out and would rate this hotel as 2 to 3 star The pool may be the main attraction but when it rains it means nothing As our room was outdated and had a very musty smell Look elsewhere

Bonjour Angelina K, Thank you for taking the time to share your feedback about your recent stay at Sofitel Noosa Pacific Resort. We sincerely apologize for falling short of your expectations and for any disappointment you experienced during your stay. We understand that the room did not meet your expectations for a 5-star experience. We appreciate your feedback and have taken note of it for future stays. Regarding breakfast, your feedback is most unusual as we get very positive comments generally. I apologize if it did not meet your expectations. We value your feedback about the overall state of the hotel. We have engaged a design company and are planning to commence room enhancements early 2025. We apologize for any inconvenience caused by the weather affecting the pool enjoyment during your stay. Please be assured that we take all guest feedback seriously and use it as an opportunity to continuously improve our services. Thank you for choosing Sofitel Noosa Pacific Resort. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Warm regards, Vianne Birrell Rooms Division Manager

Very disappointing, gives a bad name to the Sofitel Brand

Tripadvisor 评级 1.0/5

645AndreaC 经 TripAdvisor 认证的评论

My wife and I had booked a superior river room for Friday 23/2. Unfortunately I was unable to attend due to feeling unwell. I called the morning of this day and requested they update the name to my wifes name to avoid any issues at checkin. Upon checkin there were issues as the staff member mustn't have noted down the change in name for check in and my wife had to muck around trying to explain the situation a few times before they finally agreed to check her in. When my wife arrived, she attended the day spa where she was meant to be greeted with a complimentary glass of bubbles as part of the jet lag massage package. The champagne was never offered and the staff were very rude and unfriendly and the massage was very average with the technician constantly banging into the table, causing what was meant to be a relaxing experience, to be distracting and chaotic. Upon checking to the room my wife was shocked to see ants in the room, a leftover bottle of something that looks like a child had left behind, which leads us to believe the room was not cleaned properly. There was also food crumbs on the chairs in the room. The room looked overall rundown. The mini bar menu was hanging out of the book all tattered, the hotel room door had paint peeling off it and it looked like blood drops or wine stains all over the carpet. We are really disappointed in the level of service she received. Paying such a premium price for a five star hotel. We have planned a stay at sofitel Sydney in the upcoming months and were planning a stay at sofitel Queenstown in June however given the level of service and poor state of the room we experienced at Sofitel Noosa, we're thinking of cancelling our upcoming stays with Sofitel. My wife would have mentioned this upon checkout, however, no one bothered to ask her how her stay was. Instead, rushing her at checkout. The Sofitel responded to this complaint by removing some very small room service charges. They also advised the dayspa would reach out directly, and they never did. We had upcoming stays planned at Sofitel Sydney and Queenstown but will be cancelling and staying elsewhere now.

Bonjour Andrea C, Thank you for taking the time to share your experience at Sofitel Noosa Pacific Resort. We appreciate your feedback and would like to extend our sincere apologies for the issues you encountered during your stay. We understand the importance of a smooth check-in process, and we are sorry for any confusion caused by the name change request. We have taken note of your feedback to ensure that such situations are handled more efficiently in the future. I can see it was noted however we should have completely removed your name from the booking. Regarding the spa experience, we are truly sorry to hear that it did not meet your expectations. We apologize for the lack of hospitality shown and the disturbance caused during the massage. Your comments have been shared with our Spa Manager for their attention. We are also disappointed to learn about the cleanliness issues in your room. Please rest assured that we take hygiene very seriously, and we have addressed your feedback with our housekeeping team to ensure that such oversights are avoided in the future. We understand your disappointment with the overall state of the room, and we want to assure you that we have plans in place to enhance our rooms. We have engaged a design company, and room enhancements are scheduled to commence from early 2025. We regret that our attempts to rectify the situation did not meet your expectations. Sofitel Sydney and Sofitel Queenstown are amazing properties and I genuinely feel you should keep your upcoming bookings. Thank you once again for bringing these matters to our attention. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience that aligns with the Sofitel brand. Kind regards, Vianne Birrell Rooms Division Manager

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其他网络用户评价我们的酒店

  • 701 评论 9.4/10 位置
  • 1,281 评论 7.2/10 房间
  • 1,791 评论 9.1/10 服务
  • 13 评论 3.5/10 上网
  • 419 评论 7.2/10 设施
  • 364 评论 7.5/10 食物
  • 325 评论 4.7/10 清洁度
  • 217 评论 4.9/10 性价比

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