芝加哥瑞士酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,870 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

我们的客房

酒店位置

芝加哥瑞士酒店

323 East Upper Wacker Drive
60601-9722 芝加哥
美国

GPS:41.88728, -87.619378

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,870 评论

TripAdvisor 评级  4.5/5  6,625 评论

卓越奖 2023

Chicago Swissotel staff Tracy T. provided superlative thoughtfulness & service during my stay

Tripadvisor 评级 5.0/5

Pamela W 商务住宿 - 经 TripAdvisor 认证的评论

Ms. Tracy Taylor provided excellent customer service today! I had discarded an expensive hair curling tool in the bathroom trash thinking it was broken. It failed to turn on when I had plugged it into the bathroom wall plug & in a room plug. Tracy rescued the tool from the trash& when it didn’t turn on, hit the outlet reset button & the tool worked immediately! When I returned to my room a short time later, she was waiting to return the hair tool!!! I was thrilled that she had fixed a favorite travel tool. She told me about how she wanted everyone to have a great hotel stay here. I was pretty amazed by Tracy’s actions. Swissotel is very fortunate to have such committed staff like Tracy delivering fantastic customer service! Thank you Tracy!! 🙂

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Tracy and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Not impressed with the “One”

Tripadvisor 评级 3.0/5

Stay59352918533 经 TripAdvisor 认证的评论

Upon check in. Staff not too friendly. As a matter of fact, I thought that she was rude and condescending. Other than that one staff member, all others were top notch. The event staff members were excellent! I enjoyed the fact that I could opt out of getting my room cleaned for a hotel credit. That was pretty cool.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great experience! Centrally located to acesss Chicago sites!

Tripadvisor 评级 5.0/5

Eea B 经 TripAdvisor 认证的评论

Great staff--courteous, knowledgable, super helpful! I left my laptop at the bar and they immediately saw this and gave it to security to hold, so I was able to promptly retrieve it. Clean rooms and great views of the skyline and river. Centrally located to acesss Chicago sites!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Excellent service and kindness

Tripadvisor 评级 5.0/5

Experience302856 经 TripAdvisor 认证的评论

I had the best breakfast at the Palm restaurant with Patrick as my waiter. The hotel staff was also very responsive and helpful. I truly enjoyed my stay. And the view of Lake Michigan from the 27 th floor was just amazing. I recommend walking to the Navy Pier and going to all of the cultural attractions near Millenium Park including the Chicago Cultural Center, which is free and open to the public in the former Chicago Public Library building.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Double Charge

Tripadvisor 评级 1.0/5

Theresa J 经 TripAdvisor 认证的评论

My husband prepaid for a room for our anniversary two weeks in advance. When we checked in we had to pay a 200 dollar deposit for the room. We used a different card to pay for the deposit. The hotel charge us again for the room and put it on this card. My husband went to the front desk to address the charges. The person at the front desk said we wouldn’t be charge again it would come off our card. However the charge went through and no one will help us. My husband was transferred to the accounting department no answer and he left a messages. It has been five days, still no response . I will never go to the Swissôtel Chicago again they took an extra 1,121.00 from us and will not return our calls. This is unethical business practice. We have all the receipts for the transaction made on both cards.

Good day, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. I understand that our Accounting team has been in touch to assist, should you require further assistance please contact our Manager on Duty at 312-565-0565. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,027 评论 8.6/10 位置
  • 1,741 评论 8.2/10 房间
  • 1,469 评论 8.2/10 服务
  • 34 评论 4.1/10 上网
  • 568 评论 7.5/10 清洁度
  • 346 评论 4.4/10 性价比
  • 106 评论 9/10 运动休闲
  • 86 评论 5.9/10 早餐

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