Fairmont Château Laurier 酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,505 评论

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Fairmont Château Laurier 酒店 - Image 1
Fairmont Château Laurier 酒店 - Image 2
Fairmont Château Laurier 酒店 - Image 3
Fairmont Château Laurier 酒店 - Image 4
1 Rideau Street, K1N8S7 渥太华, 加拿大

描述

酒店其他优惠

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

我们的客房

酒店位置

Fairmont Château Laurier 酒店

1 Rideau Street
K1N8S7 渥太华
加拿大

GPS:45.425153, -75.69451

电话
传真 +1 613-562-7030

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  4,505 评论

TripAdvisor 评级  4.0/5  4,568 评论

Telephone staff

Tripadvisor 评级 5.0/5

Jennifer H 经 TripAdvisor 认证的评论

The entirety of my stay was great as it is always when staying at Fairmont hotels. Clean room, prompt service, friendly staff..... However, I felt obligated to specifically point out the outstanding service I recieved from one of your telephone operators named Karim. I had the pleasure of speaking with Karim on three different occasions. On each one of these occasions, Karim was so very pleasant, professional, helpfull, polite and accommodating in every way. I must say that Karim absolutely represents what Fairmont is all about. Thank you, Jennifer

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Definitely not a luxurious Experience

Tripadvisor 评级 4.0/5

Lola O 经 TripAdvisor 认证的评论

LOCATION AND BUILDING Nice heritage building hotel. Great location. Unfortunately, I did not see anything that much luxurious about the hotel. I would give the building and location a 10/10 SERVICE The service was perhaps the most luxurious thing about the hotel. The desk staff, concierge and doormen were fabulous. I would give the staff a 10/10 ROOMS -The Le Labo - Rose 31 soaps were great. I enjoyed the toiletries but the rooms themselves were not luxurious. They were simply standard hotel fare. - The Exhaust fan in the bathroom appeared overwhelmed so the mirrors were foggy each and every morning after a shower. That was inconvenient. -The comforter was great especially because they had the Canadian flag tag. ( Made in Canada). -Not sure why there was no coffee ( center) table in the living area. -There was also no luggage rack in the room. - WIFI was spotty at best. I had to log in quite a few times even while in the room. That was frustrating - Checkout options were unnecessarily complicated. I had to text the front desk who checked out for me. I wouldn't have minded being able to see my charges on the TV screen or an invoice slipped under my door on the morning of checkout. I would give the rooms a 5/10. MEALS Room service options options were standard. For the price of the rooms and the price of the breakfast buffet... ($39.00).. you would think the hotel would be able to offer a complimentary breakfast. (Less pricey hotels offer a complimentary breakfast especially when the breakfast menu at the Fairmont was pretty much lackluster). The sausages were overcooked and hard each and every time. The bacon was largely dry and overcooked and the Eggs Benedict Hollandaise sauce was not particularly tasty. I would give the food 3/10 ??? Would I return...Quite possibly but I would like to stay at the Westin next door and make that future decision. Thanks

Thank you for sharing your comprehensive review with us. Rest assured that we take your feedback to heart. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Great room, bad shower

Tripadvisor 评级 3.0/5

elfinessy 经 TripAdvisor 认证的评论

Amazing room in a lovely city, let down by its total lack of water pressure. Five hotels in three weeks, this was the best sleep we had. The bed was SO comfortable and despite being in the city centre, it's quiet at night. We would have loved it had the shower not felt like being dribbled on.

Thank you for sharing your important feedback with us. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Great Stay

Tripadvisor 评级 5.0/5

Jennifer V 经 TripAdvisor 认证的评论

We stayed for a weekend for our anniversary and it was fantastic. The staff were all amazing and the hotel is beautiful. It's nicely located across from a large shopping center and the Canadian Senate building. Afternoon tea at Zoe's was the highlight with an exceptional server named Dave. All around a great stay.

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Untrustworthy Management

Tripadvisor 评级 1.0/5

Richard M 经 TripAdvisor 认证的评论

I would not recommend that anyone stay in this hotel. I visited the Chateau Laurier in October, 2023. I left my car with valet parking who parked it in an open lot behind the hotel. I used my car several times during my three day stay. On the morning of my departure I was advised by security that my car had been broken into the night before. I was taken to the car and found that the driver's door had been opened with many items taken including identity papers. A report was filed with police. I became immediately suspicious when I noticed that there were no signs of a break-in and access had been made on the driver's side. I asked if I could review the security tapes and my request was denied. The police were only given a few individual photos that did not even show the car. It became clear to me that the valet parker had left the driver's door open during the night of the break-in but the Chateau refused to accept responsibility. I asked for a small amount of compensation for losses incurred plus the time required to fix and replace the stolen items. The Chateau ignored my request. As I am a Platinum Member of Accor, Fairmont's loyalty program, I appealed for mediation. After 2 1/2 months I have not received a response. I stayed at the Chateau regularly during my visits to Ottawa for 20 years. I have found that the response of the Chateau, Fairmont Hotels and Accor to be incredibly dismissive and I will never stay in this hotel again.

Once again, we regret that you are not satisfied with our response to you regarding this matter, however, we are pleased to learn that you filed a Police Report as part of the process. Should you require additional information to assist with your claim, please do not hesitate to contact us. Sincerely, Fairmont Château Laurier

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,069 评论 8.5/10 位置
  • 1,870 评论 5.9/10 房间
  • 1,917 评论 8.2/10 服务
  • 92 评论 4/10 上网
  • 724 评论 5/10 舒适度
  • 722 评论 7.2/10 设施
  • 510 评论 5.3/10 清洁度
  • 445 评论 3.8/10 性价比

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