Fairmont The Norfolk 酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 657 评论

保证最优惠房价
Fairmont The Norfolk 酒店 - Image 1
Fairmont The Norfolk 酒店 - Image 2
Fairmont The Norfolk 酒店 - Image 3
Fairmont The Norfolk 酒店 - Image 4
00200, PO Box 58581, 00200 内罗毕, 肯尼亚

描述

酒店其他优惠

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • 无论是历史悠久的标志性露台还是时尚的有机牛排餐厅，为您提供独特的餐饮选择。

  • 10 well-appointed meeting spaces, including an elegant ballroom

我们的客房

酒店位置

Fairmont The Norfolk 酒店

00200, PO Box 58581
00200 内罗毕
肯尼亚

GPS:-1.278337, 36.815827

电话
传真 +254 20 2216796

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  657 评论

TripAdvisor 评级  4.5/5  1,554 评论

卓越奖 2023

Staying at Fairmont Hotel

Tripadvisor 评级 1.0/5

Mária S 经 TripAdvisor 认证的评论

My hanging out in Nirobi: First of all it started difficulty because we had to wait 4 hours for our room after a half-day travelling - inspite we paid extra money for the hotel for these few additionally hours. On Sunday we had to wait for our breakfast 1 hour 20 minutes - for a simple breakfast, than 1,5 hour for the lunch. In the boardrum the aircondition did not worked and for the time the business partners are arrived, all of us were swetin from the hot. Our business partner who is engineer showed for the maintenance guy what the problem was, and later it turned up that the filter was dirty and totally black. One of our colleague had permanently allergic reactions. The tissue was run out and the did not refilled the box. Inspite of the hotel and the garden is nice and the meals were good I have to say that I expect much better service from a 5 star hotel. It was the worst hotel I have been in the last 10 years. In my opinion, the problem is that the work processes are not well organized and controlled. This is not because there is not enough staff, it must be a kind of attitude problem.

Dear Mária S, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for all the inconveniences you faced and deeply regret all the discomfort caused. Rest assured that we have addressed all the issues to ensure the comfort of our guests in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Amazing stay

Tripadvisor 评级 5.0/5

abdoha667 经 TripAdvisor 认证的评论

Amazing stay with amazing front desk team. I would like to share my appreciation to Ms. Mary and Mr. George from the front desk team. They have changed the concept of the customer service to an extra level of service. The hotel is amazing and the location is not that far from the airport.

Dear Mr. Saaidi, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had an amazing stay and that our front desk team, especially Ms. Mary and Mr. George, provided exceptional service. Your recognition of their efforts truly motivates us. We are delighted that you found our hotel amazing and conveniently located. We look forward to welcoming you back for another amazing experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Great steaks @ Tatu Norfollk Fairmont

Tripadvisor 评级 5.0/5

Escape19709930065 经 TripAdvisor 认证的评论

Amazing dinner @ tatu. Steaks were made perfectly. Starter pear salad was a kaleidoscope of flavour. Great service from the chef who made a special desert to order. Elijah the waiter was excellent also. He should be a radio announcer. All round great experience. Will be back!!!!

Dear Escape19709930065, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying your amazing dinner at Tatu with perfectly made steaks and delicious salad and special dessert. Your kind words about our team's attentiveness, great and excellent service; especially from the Chef & Elijah mean a lot to us. It is wonderful to know that you had a great all-round experience and that you will be back. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Awfull expirience in their restaurant!

Tripadvisor 评级 2.0/5

Jens V 经 TripAdvisor 认证的评论

We dropped our luggage at the hotel in the morning - and they told us that they chekket us in. When coming back at 17.15 there was again a loooong waiting time. It appeared that our room was still not ready - and when we came to our room the cleaners were still there. We went to their pool - which unfortunately made white colors on swimming suits green/yellow - and the same happened with our grandchildrens white hair. This color could not be washed of. Hotel promised to give us info what to do (this documentation process involved 5 staff members and took more than half an hour) - but in spite of reminders we never received any feedback. In the evening we had a dinner in their terrace restaurant. The first hour there were more "waiters" than guests - and we had the same questions several times. We ordered 2 bottles of wine - and after 10 minutes the waiter came back with another wine as the first ordered was sold out. I said that then I assumed that we got this other wine at max the same price (it was not any of the cheapest on their list) - but reply was NO - if you want to know the price for this wine you have to scan the QR code on the table. I asked him to repeat that - and reminded him taht he was waitor at a 5 star hotel, where some service was expected - but he just repeted that he did not know the price and I should scan the Code!! As I then found out that this replaced wine was much more expensive than the original ordered wine I decided to go for a different one. The food was very poor. Pasta was cooked to dead and almost cold and some of the other dishes were also semi warm only. And by the way we (8 people) did not at all get our main course at the same time. PS : A week after our visit I wrote an Email with above Info to the Hotel - they replied taht they would investigate and answer me back, but now 3 weeks later I have heard nothing!!

Dear 914jensv, We sincerely apologize that you have not heard back from us since you wrote to us regarding the multiple inconveniences you faced during your recent stay with us. These lapses are certainly not up to our usual standards, and we deeply regret the discomfort caused and the disappointments you encountered. Your feedback is invaluable to us, and rest assured that we have addressed all these matters internally to prevent such occurrences in the future. We appreciate your patience, understanding, and honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

The Ethiopian Country Office of the African Development Bank hosted a meeting from March 4-8 2024. I coordinated the m

Tripadvisor 评级 5.0/5

MAHLET W 经 TripAdvisor 认证的评论

The Ethiopian Country Office of the African Development Bank hosted a meeting from March 4-8 2024. I coordinated the meeting on behalf of the Bank and would like to share my first experience which is also the feedback of the meeting participants. Pleasant, efficient, Flexible, and very timely services provided. We thank the leadership that Ms. Patricia Dede has shown in the successful completion of the meeting. Thank you to the teams

Dear mahletw2024, Thank you for sharing your first experience and the feedback from the meeting you coordinated at our hotel. We are thrilled to hear about the pleasant, efficient, flexible, and timely services provided to you and the meeting participants. Your kind words about Ms. Patricia Dede's leadership are truly appreciated. We are grateful for your recognition and look forward to welcoming you back for future events. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 114 评论 8.6/10 位置
  • 239 评论 7.3/10 房间
  • 461 评论 9.2/10 服务
  • 17 评论 4.7/10 上网
  • 164 评论 8.9/10 设施
  • 98 评论 9.5/10 早餐
  • 77 评论 7.1/10 清洁度
  • 47 评论 4.2/10 性价比

支持方 Trustyou

我们在附近的其他酒店

我们位于 内罗毕 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。