Fairmont The Norfolk 酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 662 评论

保证最优惠房价
Fairmont The Norfolk 酒店 - Image 1
Fairmont The Norfolk 酒店 - Image 2
Fairmont The Norfolk 酒店 - Image 3
Fairmont The Norfolk 酒店 - Image 4
00200, PO Box 58581, 00200 内罗毕, 肯尼亚

描述

酒店其他优惠

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • 无论是历史悠久的标志性露台还是时尚的有机牛排餐厅，为您提供独特的餐饮选择。

  • 10 well-appointed meeting spaces, including an elegant ballroom

我们的客房

酒店位置

Fairmont The Norfolk 酒店

00200, PO Box 58581
00200 内罗毕
肯尼亚

GPS:-1.278337, 36.815827

电话
传真 +254 20 2216796

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 酒吧
  • 会议室

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  662 评论

TripAdvisor 评级  4.5/5  1,557 评论

卓越奖 2024

AVOIDING TO SPEAK TO GUESTS.....

Tripadvisor 评级 1.0/5

LondonWolfeee 经 TripAdvisor 认证的评论

...seems to be the specialty of the current G.M., Mr. Nils Rothbarth. During a 7 nights stay, occupying 12 rooms and a boardroom on a daily basis, this Gentleman did not find it necessary to greet any of us, not even the common welcome letter. He was on the premises and spotted by some of us. One of the worst management I have experienced. Management avoided us with every single problem we encountered during our stay.

Avoid if you can

Tripadvisor 评级 1.0/5

Izabela B 经 TripAdvisor 认证的评论

The worst 5 star hotel ever. Dirty room... Internet connection goes down every 10 min and it will not reconnect unless you restart your device. Very annoying especially if you are on a business trip. General manager avoid the guests.

Staying at Fairmont Hotel

Tripadvisor 评级 1.0/5

Mária S 经 TripAdvisor 认证的评论

My hanging out in Nirobi: First of all it started difficulty because we had to wait 4 hours for our room after a half-day travelling - inspite we paid extra money for the hotel for these few additionally hours. On Sunday we had to wait for our breakfast 1 hour 20 minutes - for a simple breakfast, than 1,5 hour for the lunch. In the boardrum the aircondition did not worked and for the time the business partners are arrived, all of us were swetin from the hot. Our business partner who is engineer showed for the maintenance guy what the problem was, and later it turned up that the filter was dirty and totally black. One of our colleague had permanently allergic reactions. The tissue was run out and the did not refilled the box. Inspite of the hotel and the garden is nice and the meals were good I have to say that I expect much better service from a 5 star hotel. It was the worst hotel I have been in the last 10 years. In my opinion, the problem is that the work processes are not well organized and controlled. This is not because there is not enough staff, it must be a kind of attitude problem.

Dear Mária S, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for all the inconveniences you faced and deeply regret all the discomfort caused. Rest assured that we have addressed all the issues to ensure the comfort of our guests in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Amazing stay

Tripadvisor 评级 5.0/5

abdoha667 经 TripAdvisor 认证的评论

Amazing stay with amazing front desk team. I would like to share my appreciation to Ms. Mary and Mr. George from the front desk team. They have changed the concept of the customer service to an extra level of service. The hotel is amazing and the location is not that far from the airport.

Dear Mr. Saaidi, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you had an amazing stay and that our front desk team, especially Ms. Mary and Mr. George, provided exceptional service. Your recognition of their efforts truly motivates us. We are delighted that you found our hotel amazing and conveniently located. We look forward to welcoming you back for another amazing experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Great steaks @ Tatu Norfollk Fairmont

Tripadvisor 评级 5.0/5

Escape19709930065 经 TripAdvisor 认证的评论

Amazing dinner @ tatu. Steaks were made perfectly. Starter pear salad was a kaleidoscope of flavour. Great service from the chef who made a special desert to order. Elijah the waiter was excellent also. He should be a radio announcer. All round great experience. Will be back!!!!

Dear Escape19709930065, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying your amazing dinner at Tatu with perfectly made steaks and delicious salad and special dessert. Your kind words about our team's attentiveness, great and excellent service; especially from the Chef & Elijah mean a lot to us. It is wonderful to know that you had a great all-round experience and that you will be back. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 116 评论 8.7/10 位置
  • 240 评论 7.2/10 房间
  • 465 评论 9.2/10 服务
  • 17 评论 4.7/10 上网
  • 164 评论 8.9/10 设施
  • 98 评论 9.5/10 早餐
  • 77 评论 7.1/10 清洁度
  • 47 评论 4.2/10 性价比

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