费尔蒙特芝加哥酒店 - 千禧公园 4 星

客户意见评级 (ALL 评级) 4.4/5 2,717 评论

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费尔蒙特芝加哥酒店 - 千禧公园 - Image 1
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费尔蒙特芝加哥酒店 - 千禧公园 - Image 4
200 North Columbus Drive, 60601 芝加哥, 美国

描述

酒店其他优惠

  • 水疗中心和健身中心均配备先进的设施和器材

  • 豪华客房，设施齐全，空间宽敞

  • 方便前往机场和搭乘公共交通工具

  • 提供代客泊车服务

我们的客房

酒店位置

费尔蒙特芝加哥酒店 - 千禧公园

200 North Columbus Drive
60601 芝加哥
美国

GPS:41.885956, -87.621116

电话
传真 +1 312-565-1143

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,717 评论

TripAdvisor 评级  4.0/5  4,155 评论

卓越奖 2023

Worst Amex platinum fine hotel I’ve ever booked

Tripadvisor 评级 2.0/5

lovesvacation97 Friends getaway - 经 TripAdvisor 认证的评论

Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .

Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Not worth the price

Tripadvisor 评级 2.0/5

Megan Y 经 TripAdvisor 认证的评论

Was at the hotel for a conference. Never stayed in a 4 star hotel before and will not go out of my way to stay at one again. This hotel is for rich people who don't mind getting nickled and dimed. No vending machines, microwave, or fridge forcing you use their overpriced resturaunt in the lobby or roomservice. I ended up eating out each meal and there are plenty of walkable options, but leftovers went bad. They left weird snacks in my hotel room and wanted 16 dollars for the gummy bears (and other snacks) in my room that I did not ask for so it really shouldn't have even been there. Bed was soft and comfortable. Hotel updated, but still had an old building feel. Mold in the soap holding area in the shower. I've been to much nicer and more comfortable cheaper hotels that even offer breakfast and free coffee. Here eggs are $20 and a large coffee is $6-7 which surpasses even starbucks specialty drinks.

Dear megany992, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Muhsen Director of Guest Experience.

Your Urban Experience may v ary

Tripadvisor 评级 3.0/5

iowastate89 经 TripAdvisor 认证的评论

I've stayed here for 20+ years, this last trip I experienced the tagged on $25 "urban experience fee" (or whatever it is called). Fairmont being sneaky about adding that on, and then the supposed "benefits" did not apply to my meals I ate there anyways. Just give me the up front bill and don't turn into the airlines please. Staff has always been good, if a little cool (that's fine, I'll take professional over anything else). The perfectly fine restaurant is being constructed, so only the lobby area serves as a restaurant. Yet they still billed me daily 25 extra bucks, maybe that was my "urban experience". C'mon Fairmont you are better than this

Dear iowastate89, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Chicago Management Team

Good experience but mixed up rooms

Tripadvisor 评级 4.0/5

Jaime V 经 TripAdvisor 认证的评论

This hotel is very beautiful and clean, but they mixed up my room type. I had booked a room with a King size and I got a queen sized bed. My stay was otherwise pretty nice. There is no free breakfast though, so be warned that sites like Expedia can lie.

Dear J4402QKjaimev, Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your Feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience.

Not the Fairmont standards I’ve seen before

Tripadvisor 评级 3.0/5

cht788 经 TripAdvisor 认证的评论

Very disappointed in my recent stay. Didn’t feel the this hotel lived under to normal Fairmont standards. The service in general was only “ok”. Was disgusted housekeeping left my used daily coffee mug on the end table, did not replace them or the coffee pods I used. If they can’t clean/change a coffee mug it makes me wonder what else they aren’t doing. Also the only hotel I’ve stayed at in a long time that doesn’t give you free bottled water in the room. Definitely not worth the price to stay at this Fairmont in my opinion.

Dear cht788 Thank you for your valuable feedback following your recent stay at the Fairmont Chicago . Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future. We hope these shortfalls will not tarnish your overall impression of the Fairmont Chicago and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, The Fairmont Management Team

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其他网络用户评价我们的酒店

  • 747 评论 9.2/10 位置
  • 1,430 评论 7/10 房间
  • 1,397 评论 8.2/10 服务
  • 33 评论 6.5/10 上网
  • 517 评论 6.5/10 清洁度
  • 459 评论 6.2/10 设施
  • 301 评论 4.5/10 性价比
  • 108 评论 4.7/10 早餐

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