玛玛谢尔特巴黎东酒店 2 星

客户意见评级 (ALL 评级) 4.1/5 2,477 评论

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109 Rue De Bagnolet, 75020 巴黎, 法国

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酒店其他优惠

  • 首家营业的历史悠久的玛玛酒店

  • 色彩缤纷、愉悦快乐的设计

  • 舒适的屋顶

  • 一楼的比萨店

  • 提供 3 间工作室（会议室）

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酒店位置

玛玛谢尔特巴黎东酒店

109 Rue De Bagnolet
75020 巴黎
法国

GPS:48.859735, 2.402793

电话
传真 +33 1 43 48 48 49

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  2,477 评论

TripAdvisor 评级  4.0/5  2,399 评论

Very sad breakfast experience

Tripadvisor 评级 2.0/5

P2661SHsamw Friends getaway - 经 TripAdvisor 认证的评论

Many years already coming to mama shelter but this time was very disappointing. The once amazing breakfast was replaced by a very sad version: no eggs to boil, no orange juice machine anymore,… but worst of all: all tables were dirty and used, nobody was cleaning them. The breakfast was empty, people were waiting at every booth: No bread, no warm dishes, no coffee.. all was empty. No clean plates and bowl available as well. After asking a few times (the one person that was there behind the bar said: my colleague will bring it. Waiting another 10m and 10 (only) came and were placed next to the hot buffet (which was empty). This was at 10h. Everybody was complaining, people were waiting to have a table being cleaned. Terrible. This is not the service you accept. Sorry but it would have been better to eat outside.

Ignored after being wrongly overcharged. Still no refund.

Tripadvisor 评级 1.0/5

TonyFarhadMussonCoop 经 TripAdvisor 认证的评论

We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.

style over substance

Tripadvisor 评级 2.0/5

jane m Couples - 经 TripAdvisor 认证的评论

my husband was keen to stay here as he'd had a great stay at Lyon Mama Shelter. What a let down Paris East was. The reception area is lovely - the bedrooms are fabulous. Check in was great and from there on it went downhill. We went downstairs and asked about the advertised roof terrace. Yes it's open but you have to order downstairs and take your own drinks upstairs . ok. first bottle of wine requested not available . 'sorry it's the bar man's day off ' no cocktails available ...not a problem as we don't drink cocktails . second and third wines also the server couldn't locate. eagle eyed husband spotted lots of Pinot Grigio in the fridge behind the bar. can we have that ? no ...it's on the Trattoria stock so we can't have it 🙈😩. look - we're in the hospitality business ourselves it's 5 pm and the trattoria opens at 7 ... but no we can't have it. off we go to the terrace with our wine . it looks untidy and unloved . back down we come to the terrace area to order dinner. the food was disgusting ! my salmon was inedible . my husbands steak was tough and also inedible . again the same problem ordering wine ...the white wine arrived warm . the lady on the table next to us agreed that her food was also terrible . cold jacket potato and overcooked fish. no one asked us what was the matter and £192.00 later charged for dinner we left never to return. all style - no substance ! we run restaurants in the UK and know what we're talking about 😳

Shambolic and you get kicked out at 8am!

Tripadvisor 评级 1.0/5

Miriam K 经 TripAdvisor 认证的评论

In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.

Poorly designed…not thought out well

Tripadvisor 评级 2.0/5

Ergi13 Friends getaway - 经 TripAdvisor 认证的评论

When I say poorly designed I don’t just mean how it looks…I mean how things are arranged in the room. Shower has no door and space is such that water comes out, electrical outlet for blow dryer tucked in between towel rack and sink, difficult to reach. They don’t even provide shampoo… Not a buzzy place, but a lot of noise from outside. Terrible pillows. Head a neck pain. Forgot my iPhone charger…called them, they didn’t find it…lots of things were off.

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其他网络用户评价我们的酒店

  • 477 评论 7.3/10 位置
  • 1,323 评论 6/10 房间
  • 1,455 评论 7.7/10 服务
  • 13 评论 6.4/10 上网
  • 786 评论 7.7/10 食物
  • 716 评论 9/10 氛围
  • 649 评论 6.2/10 舒适度
  • 599 评论 8.9/10 早餐

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