铂尔曼美里海滨酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 3,180 评论

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酒店其他优惠

  • 方便前往美里市中心

  • 上网角和覆盖整个酒店免费无线网络

  • 所有客房都可欣赏海景或河景

  • 拥有全天候安保措施的室内停车场

  • 从位于 24 楼的行政休闲区,可以欣赏令人惊叹的 360 度城市景观。

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酒店位置

铂尔曼美里海滨酒店

Lot 1347 Miri Waterfront, 商业中心, 沙劳越
98000 美里
马来西亚

GPS:4.398145, 113.985265

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

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ALL 评级  4.3/5  3,180 评论

TripAdvisor 评级  4.0/5  599 评论

Lousy Breakfast Service!

Tripadvisor 评级 2.0/5

jokl78 商务住宿 - 经 TripAdvisor 认证的评论

Room was ok. However poor breakfast. Glass plate and bowl they are all dirty. Both days also dirty. The cook at the egg station always showing hwr black and sour face for both days too. Not sure what is wrong with her. Food quality also dropped.

Dear jokl78, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

Very comfortable stay

Tripadvisor 评级 5.0/5

ryansg 经 TripAdvisor 认证的评论

The hotel location is very central. It's a short walk to the new Times Square and there are plenty of restaurants and convenience stores nearby. The rooms are spacious and clean, and I love the big windows that provides a great view of the city or the sea. The beds are firm and comfortable. The breakfast spread is magnificent. There's a large selection of food. I loved the Sarawak laksa, and meat curries. Do note that it's RM68/person, if you did not include breakfast in your room booking. The executive lounge had wonderful views and the spread was good there too. Outside of breakfast and cocktail hour, there is no food, only drinks are available. Service was excellent and a highly of my stay. - Really appreciate the executive lounge staff for helping to bring food and drink to my aged parents. - Our service requests were attended to promptly (e.g. they sent maintenance to look at a bathroom leak almost immediately). - The cleaning staff smiled and greeted guests, and they were prompt with cleaning the rooms and replenishing water and toiletries. The gym has an improved layout, it's more spacious and easier to move around. However, the counter was unmanned, which made it tricky to get someone to turn on the jacuzzies. Do note the spa is currently closed. My family and I booked 4-5 rooms for a week to celebrate CNY and noticed a few areas which could be improved: 1. The aircon system is noisy, ranging from a humming sound to knocking as the thermostat disengages (this was in 2316). 2. Please replace the off-brand TV remotes. Most of them were hard to operate or the keys were stuck, and they kept increasing the volume or made it impossible to turn off the TV, as the TV would keep turning itself on. It drove me nuts before I figured out the problem and removed the batteries from the remote. 3. Our check in was delayed. We got one room at around 5pm, and we had to check in person a few times when recep said they would call. It was CNY and the hotel was fully-booked, and I can understand the difficulty but most hotels would offer to comp a couple of drinks for the delay. 4. I wanted to upgrade one of the deluxe rooms to access the executive lounge, but was told it was RM100/pax to access the lounge and another RM100 to upgrade the room. This is a lot more than booking the executive room in the first place. Maybe review how people can pay for upgrades more easily?

Dear ryansg, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

地点便利

客户意见评级 5.0/5

陈. 情侣住宿 - 所有已确认评论

很好

尊敬的 Ho Ping T.: 感谢惠赐有关下榻 Pullman Miri Waterfront 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Best Regards, Dayang Roszina Assistant Front Office Manager Front Office Department PULLMAN MIRI WATERFRONT LOT 1347 WATERFRONT COMMERCIAL CENTRE 98000 MIRI SARAWAK – MALAYSIA T. +(6… 888 - F.+(6… 998 H9…

Bad experience

Tripadvisor 评级 3.0/5

IreneC3906 经 TripAdvisor 认证的评论

This is my worst trip. I booked via Accor app and intended it to be for three pax. But the app is dodgy and doesn't allow me to select three. So I selected two guest with club access. However upon arrival I was informed only two can access to the club, the third has to pay. I was also 'accused' of not booking for three pax. I showed the dodgy app to the staff and finally staff allows the third pax into the lounge, else we hv to pay more than 100rm for a crappy lounge . But this doesn't resolve my future issues. And this doesn't resolve the fact that only two can access to the breakfast at the ground floor lobby. This isn't my first time staying at pullman and isn't my first time at any hotel lounges. The staffs at le Méridien at sabah are much more flexible, allowing me to change room or modify request upon arrival. And when I booked with Méridien at kk, I was able to select three pax upon booking too. The lounge at Méridien is definitely far more superior than this pullman at miri. I don't understand why the staff at pullman doesn't allow me to modify the request of having the third pax.. Or having the third as part of the package deal that I am happy to pay instead of paying a ridiculous 100rm for a sub par lounge, sub par food.

Dear IreneC3906, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Jean Guest Experience Manager.

Crap hotel

Tripadvisor 评级 1.0/5

Weila L 家庭住宿 - 经 TripAdvisor 认证的评论

The service was crap we asked for 1 pillow and they said they had no more pillows ?! And then we told them that we booked the accomodation for three people then they came to our room with two pillows, where did they get the two pillows from🤨! Then the next day we went to the pools before I got into the pool we ordered some chips and some satay sticks. After 45 minutes the chips but they were cold😕 and then we wanted some tomato sauce that took 3 minutes by the time the sauce came we already finished the chips😕.Then after 50 minutes the satay came same thing they were cold too!😧

Dear Weila L, We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm regards, Jean Guest Experience Manager.

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其他网络用户评价我们的酒店

  • 1,027 评论 9.5/10 位置
  • 2,843 评论 7.6/10 房间
  • 1,877 评论 7.9/10 服务
  • 52 评论 7.4/10 上网
  • 1,281 评论 8.2/10 舒适度
  • 1,168 评论 5.2/10 清洁度
  • 796 评论 7.6/10 早餐
  • 396 评论 8.6/10 氛围

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