伦敦希思罗美居酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 428 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

我们的客房

酒店位置

伦敦希思罗美居酒店

Shepiston Lane, Hayes, Middlesex
UB3 1LP 伦敦
英国

GPS:51.494497, -0.430612

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  428 评论

TripAdvisor 评级  3.5/5  1,658 评论

Never Ever Again disgusting

Tripadvisor 评级 1.0/5

Christina C 经 TripAdvisor 认证的评论

Absolutely awful paid £117 for one night with the family.... Car park littered with mattress and household waste, the room we where in stunk of cigarettes, in room fridge didn't work, net curtains filthy and hanging off had to tune our own TV carpets filthy and not fitted properly, tried calling down to front desk no answer! Pur ac on blew out smokey air!!

VANS AT RISK AND RUDE STAFF. Staff could not care less regarding damage caused to our van or the potential risk to other

Tripadvisor 评级 1.0/5

gstephens93_ 商务住宿 - 经 TripAdvisor 认证的评论

DO NOT USE THIS HOTEL IF YOU OWN A VAN. After checking into the hotel within 30 minutes the van had been severely damaged by someone attempting to break in. The car park is covered in cameras and the entrances are not alarmed as signs suggest. The staff were then extremely unhelpful and rude. They did not check or provide cctv. They refused to cooperate or even offer to call the police. We had to ASK for a refund for parking as a gesture of goodwill. They genuinely could not care less. Terrible time checking in as the member of staff on the check in desk could barely understand what we was saying. After paying for food we were told we need vouchers before we ordered in contrary to what the member of staff that checked us in had told us. All round terrible experience and after talking to other guests it is nothing new at this hotel. Would not recommend to anyone. Avoid at all costs

Clean, friendly and great location

Tripadvisor 评级 5.0/5

haz818 经 TripAdvisor 认证的评论

I really don't understand all of the negative reviews. I stayed in Feb 2024 and my room was clean with bedding and towels changed/made daily. Staff were friendly at both check in and at the bar. The location is only 20mins walk from Hayes and Harlington station and easy to find.

Dear Guest, Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Manoj KHANDEKAR, General Manager

Definitely should Not be advertised as airport parking.

Tripadvisor 评级 3.0/5

Vicki C 家庭住宿 - 经 TripAdvisor 认证的评论

Was a little shocked as it quite outdated and not very clean. Airport parking not very secure. Was worried about leaving my car there as the hotel reception person said they have had a few issues lately with cars getting broken into. Receptionist booked us a taxi that is used at the hotel to go to airport. We got charged £45 to go 5 mins down the road to airport. Found out it should have only been max £30 so went into complain on way back. Wouldn’t use this hotel again for airport parking falsely advertised as have to pay to get to hotel when you might aswell pay to stay at airport.

Dear Vicki, Thank you for taking the time to leave us your feedback. Please accept my sincere apologies for the inconvenience you have experienced with us recently. Kindly reach out to me m.khandekar@mercureheathrow.com and I will be happy to assist you. Best wishes, Manoj Khandekar

Disgusting and smelly. They don't have what they sell on the internet. This hotel can't have 4 stars, and it's a fact.

Tripadvisor 评级 1.0/5

Talcom C 家庭住宿 - 经 TripAdvisor 认证的评论

Smelly, like a super bad smell! Rooms are full of dirt, and the toilet didn't work. No services, coffee machine was broken. Once again, this smell there is disgusting, probably mould what they try to hide. They don't clean rooms, but they take away half a full water bottle. If you need water you can have that at a very high price!

Dear Guest , Thank you for taking the time to leave us your feedback. Please contact me at m.khandekar@mercureheathrow.com and we will be happy to assist you. Best wishes, Manoj Khandekar

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其他网络用户评价我们的酒店

  • 675 评论 7.1/10 位置
  • 1,248 评论 4.2/10 房间
  • 1,104 评论 6.7/10 服务
  • 20 评论 5.2/10 上网
  • 628 评论 4/10 舒适度
  • 555 评论 3.7/10 清洁度
  • 442 评论 5.8/10 食物
  • 337 评论 5.4/10 性价比

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