美居里加市中心酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 780 评论

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Elizabetes 101, LV-1050 里加, 拉脱维亚

描述

酒店其他优惠

  • 免费无线网络

  • 允许携带宠物

  • 会议设施

  • 中心位置

  • 酒店前面设有停车场

我们的客房

酒店位置

美居里加市中心酒店

Elizabetes 101
LV-1050 里加
拉脱维亚

GPS:56.947592, 24.123197

电话
传真 +371 67 869 901

抵达和交通

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酒店内
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  780 评论

TripAdvisor 评级  4.0/5  978 评论

Decent hotel with basic rooms are nice breakfast included in the rate

Tripadvisor 评级 5.0/5

Monica004 Friends getaway - 经 TripAdvisor 认证的评论

The hotel is located about a 10 minute walk to the old town. The room is basic but has everything you need. The lobby nicer with a bar and nice decoration. Breakfast was very good with fresh cooked eggs. We chose this hotel because we were travelling with a car and wanted parking. There is parking directly outside the hotel and there’s also a shopping centre next door that has parking as well.

Dear Monica, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Providing comfortable accommodations and convenient amenities is our top priority, and we're glad that you found our location, rooms, and breakfast satisfactory. It's wonderful to know that our parking facilities met your needs during your travels with a car. We understand the importance of hassle-free parking, and we're pleased that our arrangements contributed to your overall satisfaction. We hope to welcome you back to our hotel in the future for another enjoyable stay. If there's anything we can do to enhance your experience further, please don't hesitate to let us know. Safe travels! Warm regards, Front Office Manager Santana Baitīte Mercure Riga Centre Hotel

Great hotel for a weekend in Riga

Tripadvisor 评级 5.0/5

somapal_25 Couples - 经 TripAdvisor 认证的评论

Great hotel, perfect location and good breakfast! Perfect for a weekend in Riga! Very close to tourist attractions and very comfortable! Hotel staff very friendly and the hotel has a lovely atmosphere. Very close to the main shopping centre.

Dear Somapal, Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience during your weekend getaway in Riga. Providing our guests with a memorable stay is what we strive for, and we're delighted that our central location, delicious breakfast, and comfortable accommodations met your expectations. It's great to know that you found our staff friendly and enjoyed the atmosphere of the hotel. We're also pleased that our proximity to tourist attractions and the main shopping center added convenience and enjoyment to your stay. We hope to have the pleasure of welcoming you back on your next visit to Riga. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to reach out. Safe travels until we meet again! Warm regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

This hotel is going down.

Tripadvisor 评级 2.0/5

Getaway43471176711 经 TripAdvisor 认证的评论

We have been very loyal customer for this hotel more than 6 years. We come to Riga every month. Mercure Riga is going down. Sad but very true. They have a good situation, nice building but the service is horrible nowadays. They shouldn't be part of Accor anymore. So sad. We have had such a nice time over there. For this price you can find more in Riga.

Dear Guest, We are very sorry to hear that your recent stay experience did not meet your expectations, especially given your long-standing loyalty as a customer. Your feedback is incredibly valuable to us, and we sincerely apologize for the decline in service you have noticed. Maintaining high standards of service and guest satisfaction is of the utmost importance to us and we take your concerns seriously. Your loyalty means a lot to us and we are committed to regaining your trust and making your future stay enjoyable and memorable. And we hope that we will have the opportunity to welcome you back to the refurbished and improved Mercure Riga in the future. Warm regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Don’t stay here! Total nightmare. Certainly not up to Mercure standards. Really don’t recommend!!

Tripadvisor 评级 1.0/5

A_Traveller122 商务住宿 - 经 TripAdvisor 认证的评论

Very weird policy to have to pay €50 on check in despite whole stay was pre-paid with an American Express card the hotel doesn’t accept American Express for some reason. Not Apple Pay either so had to give a €50 bill or use my emergency physical credit card to a great surcharge and despite receptionist promising the surcharge would be refunded as well this of course never happened either. Old Soviet building that is literally falling apart in some places. Not properly cleaned room carpet and bathroom. Breakfast buffet was in very small room and very poor service and dirty and constantly running out of items such as scrambled eggs a breakfast must and you had to wait for everything. Grumpy breakfast staff. Argumentative, rude and very unprofessional staff in general and reception staff in particular many staff members with fluctuating English proficiency. “Forgot” to give me a welcome drink voucher on check in. Got an old smoking room inthe annex part where all but my room were privilege marked. No upgrade despite the hotel was almost empty couldn’t been more than max 50% capacity. Only seven TV-channels on TV. Very fluctuating and unreliable quality of Wi-Fi. The climate station in the room was nonfunctional for colder or warmer temperature. Remained unsolved during whole stay and was refused to change room. No stationary in room not a pen or a piece of paper and dirty in 2/3 of the cupboards I looked in for this. Upon request the receptionist didn’t even understand what stationary is. There is a Ibis on the opposite street that not only is cheaper but much better on every level. This hotel is not up to Mercure standard and I really don’t recommend it. Accor should discontinue it being a Mercure it’s hurting and gives a bad name to the brand. No proper invoice or receipt on check out only a document that clearly stated “This is not an invoice”. I never got my points either after over ten days and had to contact Accor All help desk because this hotel also “forgets “ to give the points to guests. General Manager who makes herself unavailable and unreachable and who responds to legitimate complaints with a very rude and bad attitude and does likewise on this website too from what I can see, this is really a disgrace for Accor S.A and Mercure and unacceptable behavior. M

Dear Guest, Thank you for taking the time to complete a survey following your recent stay at Mercure Riga Centre hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer; your feedback is very important to us! Due to the expanded list of payment options at Accor, our guests can conveniently prepay for their accommodation using one of the many available methods, including American Express. This option is accessible to guests on the Accor website during the booking process. However, according to the hotel's internal policies, guests are still required to provide a deposit upon check-in. Regarding the deposit, this is a standard procedure for all guests of our hotel. The deposit is provided for additional hotel services, such as a minibar, visiting the SPA zone, orders from the lobby bar and restaurant, room orders. Information regarding the deposit is also indicated in our profile and on the confirmation of the guests. It is not an additional charge; on the day of the guest's departure, it is fully refunded, except in cases where the guest wishes to pay for additional services using the provided deposit. During check-in, we offer several options to guests to ensure their stay is as comfortable as possible. We would like to emphasize that this is a standard procedure for all guests. To avoid misunderstandings during check-in, it is important for guests to familiarize themselves with the hotel's internal rules beforehand. While we highly appreciate Accor loyalty club members, please note that Accor does not assume responsibility for guests. Mercure Riga Centre Hotel has undergone multiple renovations, not only in the common areas such as the lobby bar, reception, restaurant, relaxation area, and conference halls, but also in the guest rooms. Our rooms are now equipped with new beds featuring very comfortable mattresses for a restful sleep, and the flooring has been replaced with more modern materials. Plasma TVs in the rooms meet the high standards of our chain, allowing guests to enjoy television as well as an interactive hotel menu where they can find all the information about our hotel and the services we provide. The Mercure Riga Centre Hotel comprises two parts: the historical building of Riga, constructed in 1901, where we have preserved the historical staircase landings for guests to safely use and experience the ambiance of the historical building, and the main building, which was purposefully built to accommodate the hotel. Your room was situated in the historical part of the hotel. These rooms can be visually distinguished only by their exceptionally high ceilings, which are not typical of modern accommodations. For you, we prepared this particular room as you requested a room with a bathtub in the bathroom, and this was one of the few rooms that met your preferences. As you may have noticed, in the historical part of the hotel, mostly higher-category rooms are located, and the high ceilings nicely complement the overall upscale feel of the room. Unfortunately, not all rooms in the historical building can be provided as Privilege rooms due to their square footage, so there are a few standard-category rooms located there. Your reservation was for a standard room, and the room of the reserved category was provided for your accommodation. Regarding the Wi-Fi network, routers for wireless internet connection are not only located in each room but also in the corridors, restaurant, reception, and all areas accessible to guests. With static internet usage, we have not received complaints about the quality of internet connectivity. Any delay in playback may occur when devices reconnect to different routers while moving around the hotel, but this is merely due to the device connecting to a new transmitter. In our hotel, there is a unified wireless internet network, so guests do not need to manually select a new network every time they leave their room. In each room, our guests will find two controllers mounted on the wall. The first controls the floor heating, while the second regulates the climate control system. Once guests set their desired temperature, they may need to wait a short while for the system to adjust and lower the room temperature accordingly. Additionally, if the room temperature remains higher than expected, we are pleased to offer coolers or fans to ensure our guests' comfort. At the request of the guest, we can arrange for a room change, provided that there are available rooms in the reserved category. If all rooms are occupied, we will take the guest's preference into account and arrange for a room change on the following day. Regarding loyalty points for your stay, these points are automatically credited by the Accor platform. The hotel does not handle this procedure. If you have not received your points after your departure, you should contact the Accor support service. They will verify the payment and process the points transfer accordingly. We appreciate you taking the time to share your detailed review, as it not only serves as a warning to potential future guests but also provides valuable insights for the hotel management to improve upon. Once again on behalf of the entire Mercure Riga Centre Hotel, we apologize for the inconvenience you met during your stay in our hotel. On behalf of the entire Mercure Riga Centre Hotel team, we wish you a great day! Best Regards, Jelizaveta Konko Front Office Manager

Definitely not Mercure standard. Bad from start to finish!

Tripadvisor 评级 1.0/5

Traveller M 经 TripAdvisor 认证的评论

Booked a double room and we were offered twin room (2 single beds). Requested to change and we were offered another twin room. Long story short, after 4 attempts and 45 mins wasted time we were allocated a decent double room as we had booked. Besides that, the breakfast was well below standard for Mercure. Empty dishes at times. No orange juice. Drinks and coffee served in disposable cups..... and the worst is yet to come. During the morning of 1st January, the place was a mess after the previous night's party which wasn't even cleaned. Leftovers everywhere. We had to eat on tables with dirty plates stacked right in front of our faces and nobody to clear them. I wonder where the management team was. Absolutely disgusting!

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Jelizaveta Konko Front Office Manager

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其他网络用户评价我们的酒店

  • 873 评论 9.4/10 位置
  • 1,000 评论 7.6/10 房间
  • 705 评论 7.6/10 服务
  • 62 评论 5.8/10 上网
  • 844 评论 7.9/10 早餐
  • 535 评论 7.4/10 舒适度
  • 375 评论 7.2/10 清洁度
  • 6 评论 0/10 游泳池

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