铂尔曼酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 2,214 评论

保证最优惠房价
铂尔曼酒店 - Image 1
铂尔曼酒店 - Image 2
铂尔曼酒店 - Image 3
铂尔曼酒店 - Image 4
Kings Dock, L34FP 利物浦, 英国

描述

酒店其他优惠

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

我们的客房

酒店位置

铂尔曼酒店

Kings Dock
L34FP 利物浦
英国

GPS:53.396407, -2.989419

电话
传真 +44 151 945 1001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,214 评论

TripAdvisor 评级  4.5/5  3,237 评论

卓越奖 2023

Great hotel let down by breakfast

Tripadvisor 评级 3.0/5

C9132NN Couples - 经 TripAdvisor 认证的评论

This is the second time we've stayed at the Pullman. Great location if you're on a night out at the M&S arena. The reception staff and bar staff are great and the rooms are lovely. Breakfast really let the place down. Coffee and tea meant to be served by staff but we had to ask for this after we'd finished our breakfast. Even then it was another 10 minutes before it arrived. Gave up on eggs as the rest of my food would have been cold by the time it was served with the queue. Highly recommend the hotel itself but breakfast was a huge letdown for the price.

Dear BmBM Thank you for your review I am sorry to read of you experience at breakfast that is not to our usual high standards for which I sincerely apologise I do hope we can welcome you back for a third time and we can prove this is the case kind regards Neil Brailsford General Manager

Great stay every time.

Tripadvisor 评级 5.0/5

Pas Q 经 TripAdvisor 认证的评论

Always enjoy it here at The Pullman. This time around I met a man called Tarik who works for the company. He was super helpful and friendly when it came to making sure everything was right for the family. It makes a difference. Thanks and we’ll be back.

Dear Pas Thank you for taking the time to review your stay with us Really appreciate your kind words about Tarik which I will ensure are shared with him. We look forward to welcoming you back kind regards Neil Brailsford General Manager

Fantastic

Tripadvisor 评级 5.0/5

patsy k Couples - 经 TripAdvisor 认证的评论

My husband and I stayed at your hotel again from the 15th April for 3 days we had a lovely time as always. We were greeted by the lovely Paige who went above and beyond to make us welcome, she is such a lovely person also roni from the restaurant always makes us very welcome, and the bar staff always with a smile. Always love to come back we are coming back on the 25th October for 3 days if not before, so see you all soon. From patsy x

Patsy Firstly thank you for your loyalty to the hotel which is truly appreciated So pleased you had another good stay and Paige and Roni in particular look after you - I will ensure your kind words are shared with them We look forward to welcoming you back in October kind regards Neil Brailsford General Manager

Room comfortable, breakfast terrible

Tripadvisor 评级 3.0/5

Elizabeth D Couples - 经 TripAdvisor 认证的评论

Visited as had tickets for a show at the arena. Checkin efficient. Evening Restaurant food good and could choose between bar menu and restaurant menu. Room very comfortable with large bed, clean and modern amenities. Following the show, the bar was absolutely packed - huge bar queue and standing room only- for the ‘flagship’ hotel linked to the arena this area is really not big enough or staffed efficiently. Breakfast was terrible. Had to queue for over 15 minutes for a table and , when we were taken through, the restaurant was half empty! Hot drink order taken but didn’t arrive until we’d finished the breakfast, no plates available, no granola and a very untidy cold breakfast collection. Fresh fruit was not fresh (dry, bendy melon!!) and the waffle was so stale it shattered into crumbs. Hot food selection fairly good and definitely the best part. Toast bread was very stale with only white bread available. A real disappointment following other reviews/photos. Wouldn’t recommend and won’t stay again.

Dear Elizabeth Thank you for taking the time to review your stay with us here at Pullman Liverpool. I am sorry to read there were a few areas of your experience that were not to our usual high standards for which I sincerely apologise Your feedback will be discussed with the team so we can address the short falls and I do we will get the opportunity of restoring your faith in the future. kind regards Neil Brailsford General Manager

Seems to be slipping

Tripadvisor 评级 3.0/5

Lee C Couples - 经 TripAdvisor 认证的评论

Having been 3 times before the Pullman was always our Go To hotel, however a few things have spoilt our views, The first room we were put into the TV didn't work, the guy who came up was lovely, as are most of the staff, but admitted he didn't know what was wrong and would see what to do, I know it's only the TV but I like it on while in the room, a few minutes later he called to say we could swap rooms, all good. The room was a few doors down and seemed Fine . Once in we noticed how unclean it was , not just dusty everywhere but things left on the floor that a simple once over with a hoover would have solved, the bin had all rubbish around it and we found allsorts of general rubbish around the bed etc. Other things that seemed to have changed were no sky sports on the TV, weve always had that but now it's mysteriously been removed again not a biggie but still a shame, we also found the pillows a bit strange and no extra pillows or alternatives in the cupboard, premier inn offers extra , but not the 4 star Pullman,made sleeping very uncomfortable, as one pillow rock hard and the other , a huge square thing , very very fluffy, pity there wasn't options . Lastly and I know it's not the hotels fault but noisy ignorant drunk folk at all hours shouting down the corridors , maybe signs up asking people to be considerate to others or a mention in the help guide. Overall this hotel wasn't cheap and we probably would have had better sleep in a cheaper place. Not sure if I'll be back for a fifth visit as this really didn't live up to expectations this time.

Dear Lee Thank you for your review and my apologies there were elements of your visit that were not to the level you have experienced before. I will be ensuring you feedback is discussed with the team so we can address and ensure we deliver a consistently high experience I do hope we will be able to welcome you back for your fifth stay and restore your faith In the meantime my apologies again. kind regards Neil Brailsford General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,563 评论 9.5/10 位置
  • 2,440 评论 8.7/10 房间
  • 2,302 评论 9.3/10 服务
  • 17 评论 7.1/10 上网
  • 997 评论 8.6/10 舒适度
  • 988 评论 8.4/10 早餐
  • 909 评论 7.4/10 清洁度
  • 554 评论 7.6/10 食物

支持方 Trustyou

我们在附近的其他酒店

我们位于 利物浦 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。