铂尔曼酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 2,196 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

我们的客房

酒店位置

铂尔曼酒店

Kings Dock
L34FP 利物浦
英国

GPS:53.396407, -2.989419

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  2,196 评论

TripAdvisor 评级  4.5/5  3,217 评论

卓越奖 2023

Lovely hotel, but limited evening meal menu

Tripadvisor 评级 4.0/5

Colin C 经 TripAdvisor 认证的评论

On arrival we had a drink in the bar, our waitress Paige was very helpful with local advice. The only disappointing aspect of our stay was the very limited evening meal options for a good hotel. We stayed half board and the menu was extremely limited, we upgraded to a la carte for our second night, but this also had a very limited menu.

Very poor experience

Tripadvisor 评级 2.0/5

G77XDsaeliz 经 TripAdvisor 认证的评论

We stayed here for 3 nights as a trip away for my son who has been having a difficult time. We paid for a nice hotel because wanted to make it special. On arriving at the hotel we were greeted by a nice man who booked us in. The following morning the man who booked us in for breakfast was lovely, he was very kind to my son and showed us where everything was. Sadly things went down hill from there, the sliding door in our bedroom was hanging off. I spoke to someone on reception but nothing was fixed. We got back to our hotel and the mini bar wasn’t refilled, no tea, coffee etc. I asked the cleaning lady in the corridor she just replied no English. So I had to head down to reception as no one was answering the phone. They later brought some crisps for the mini bar but no tea or milk so had to go back down. I then went to run my son a bath and there was no hot water. When the manager came she said well it feels warm., I explained it was luke warm to which she said well we’ll move you rooms. Unfortunately it was now 5.30pm at this point and the last night of our stay so didn’t want to be shifting all our stuff from one room to another. She explained that they don’t have a maintenance man on a Sunday. She then said she couldn’t believe that the cleaner wouldn’t refill the milk and coffee and that she wouldn’t understand me because she doesn’t speak English. I was so disappointed with our stay, it wasn’t worth the money that we paid to stay there which is such a shame given that it was supposed to be special for my son. What’s worse is that no one was really interested in my concerns and I was effectively being called a liar.

Dear Seliz Thank you for your review - I am very sorry to read you did not enjoy your experience with us for which I sincerely apologise. We will be in touch with you to talk through your experience and restore your faith in the hotel kind regards Neil Brailsford General Manager

Pleasant Stay.

Tripadvisor 评级 5.0/5

LesleyAngel 经 TripAdvisor 认证的评论

Position very convenient for the vibrant waterfront and easy walk to shops and centre. Hotel comfortable and quiet. Staff were all extremely nice and the vegetarian menu was good. We slept very well and would recommend anyone to stay there.

Dear Lesley Thank you for choosing to stay with us here at Pullman Liverpool. Delighted to read you had a great stay were looked after by the team and enjoyed our vegetarian dishes Really appreciate your recommendations and we look forward to welcoming you back soon? kind regards Neil Brailsford General Manager

Modern hotel, ideally located for M&S arena, exceptional staff, fantastic room (just a bit dusty!)

Tripadvisor 评级 4.0/5

TheD1NKs Couples - 经 TripAdvisor 认证的评论

We stayed for two nights, the hotel is ideally located for the M&S arena and the exhibition centre. During our stay we walked to the Albert Dock and into town easily enough (we do a lot of walking), good restaurants and the Liverpool wheel on the doorstep. Parking available in the multistorey next door and there is a discount for hotel guests. We were checked in by Manos on reception who was very helpful and welcoming. All the staff were friendly and approachable but there was one stand out, unfortunately I didn't get his name. At breakfast on the first morning (23rd March) we were greeted and seated by an incredible member of staff, very chatty, great personality that shone through and showed genuine interest in us (asked about our trip and gave recommendations on places to go during our stay). We love Liverpool because of the people and he was exactly what the people of Liverpool are known for, friendliness, openness and personality. The hotel was modern, lovely relaxing bar area and good breakfast. The room view was stunning, we were on the fifth floor. Facilities were good, usual tea, coffee etc. I loved the buttons to turn on the shower (never seen them before, always had dials) mirror had a light and was heated. My only criticism was that the room was quite dusty. Not the bedside tables etc. but it looks like the lamp adapter and behind the coffee machine had been missed. We opened the net curtains to look at the view and this seemed to release a lot of dust. We had a clothes roller with us that we had to use often after being in the room due to dust settling on clothes. For balance, the skirting boards and other areas were spotless so I just think there are a few areas being missed and dust trapped in the net curtains. Also, the tap for the sink is plumbed the wrong way so when you move the dial to the red dot, cold water comes out and when you move it to the blue dot, got water comes out. We would definitely return and recommend.

Dear Dinks Thank you for taking the time to post your review Your feedback is truly appreciated and will be used to help us ensure we are offering out guests an amazing experience Thank you for your kind words about Manos which I will ensure are shared with him. Great to read you would stay again - we look forward to welcoming you back kind regards Neil Brailsford General Manager

A short break away

Tripadvisor 评级 5.0/5

Mel66186451 经 TripAdvisor 认证的评论

A night away with myself,Daughter and 1 year old Granddaughter...on arrival we were greeted at Reception by a young lady who was extremely helpful and friendly and told us everything we needed to know...she even offered to help take our luggage to the room ...on arriving at our room we had a fabulous view of the River Mersey ...room was immaculate ,spacious,beds comfortable and spotlessly clean. All the little added extras,like complimentary Toiletries,bottled water,Tea,Coffee etc ,even bathrobes,Slippers,hairdryer and iron/board were a lovely touch and a choice of films to watch. During the evening we went and had drinks downstairs,again fabulous service and beautiful area to relax in. The following morning we had a buffet breakfast and wow what a huge choice of food...Full English,Continental ,Cereals,Fresh Fruit,Yogurts and so much more...Freshly made Coffee,Teas and a variety of juices. Quality food,piping hot and tasted delicious. A special shout out to Tarik who was exceptional especially with my Granddaughter...he entertained her and made her laugh and she would even eat her breakfast and kept waving at him. His service was excellent and he's an absolute credit to your company. We enjoyed our stay and I have nothing negative to say. We shall definitely return and highly recommend....

Dear Mel66186451 Thank you for choosing to stay with us here at Pullman Liverpool Delighted to read you had a great experience and enjoyed the amazing view and breakfast Thank you for your kind words about Tarik which I will ensure are shared with him We hope to welcome you back in the future kind regards Neil Brailsford General Manager

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其他网络用户评价我们的酒店

  • 1,567 评论 9.5/10 位置
  • 2,438 评论 8.7/10 房间
  • 2,294 评论 9.3/10 服务
  • 16 评论 7.7/10 上网
  • 993 评论 8.6/10 舒适度
  • 987 评论 8.4/10 早餐
  • 914 评论 7.4/10 清洁度
  • 560 评论 7.6/10 食物

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