棉兰安卡沙马哈塞普塔美爵酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 220 评论

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棉兰安卡沙马哈塞普塔美爵酒店 - Image 1
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Jl Sutomo no 1, 20235 棉兰, 印度尼西亚

描述

酒店其他优惠

  • 酒店设有面积为 320.57 平方米的大型总统套房。

  • 酒店距离瓜拉纳姆国际机场非常近，经由 Bandar Selamat 高速只需 1 小时车程

  • 临近工业区 (KIM Mabar) 的五星级酒店

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酒店位置

棉兰安卡沙马哈塞普塔美爵酒店

Jl Sutomo no 1
20235 棉兰
印度尼西亚

GPS:3.59802, 98.68201

电话
传真 +62 61 4550555

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

ORCHID RESTAURANT

现代化设计的餐厅环境舒适高雅，为您日常就餐提供便利。我们供应国际自助早餐以及各种西式和当地美食，可满足高品味食客的要求。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  220 评论

TripAdvisor 评级  4.5/5  1,975 评论

Just Average

Tripadvisor 评级 3.0/5

depechemode101 Couples - 经 TripAdvisor 认证的评论

Although its not our first time staying here but condition of the hotel has changed considerably especially since our last stay was back in 2020 before COVID-19. Their room is still ok, clean and quite spacious, adequate amenities provided and service upon arriving from Front Desk & bellboy is friendly. The let down is the breakfast, which is now served at the poolside area (outdoor) no longer in their restaurant. The area is so messy and loud, full of children & people who is swimming as well as the hotel seems running full house on that day. Food on the buffet despite good variety, most of them are already finished by 9 AM & the refill takes forever. Apart from the food, plates, cutleries & glasses were not available as well . The ambience of the breakfast venue is chaotic with most of the table left dirty. Not a good sight for a 5-star hotel, felt like it was more of a 3-star experience.

Dear Guest, Thank you for taking the time to tell us about your experience at Grand Mercure Maha Cipta Medan Angkasa. We are very sorry that your experience did not meet your expectations; Please allow us to offer our sincerest apologies. At Grand Mercure, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of the problem in the future. We are grateful for your willingness to share your suggestions with us and we hope that you will give us the opportunity to serve you better in the near future. Our regards, Management

Overall bagus tapi pelayanan kurang ramah dan penyajian makanan lama

Tripadvisor 评级 4.0/5

Coastal61577608721 经 TripAdvisor 认证的评论

Pelayanan nya kurang ramah, dan penyajian makanan lama, but overall the foods are delicious. And the ambiance is comfortable. I like listening to the music while i eat the food here. I wish that i could celebrate my event here again, thank you

Tamu kami yang terhormat, Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Hal seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami. Sekali lagi terima kasih atas ulasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa! Hormat saya, Management

Pleasant Stay Few Drawbacks

Tripadvisor 评级 4.0/5

Len M 经 TripAdvisor 认证的评论

Nice and clean hotel. Very comfortable beds. Breakfast is plentiful and very delicious but it is the same every day…some variety would be good. Staff are very friendly and helpful. A little disappointed with the lack if knowledge of the staff as to the attractions and shopping in Medan. Needs to be a exit/entry to the hotel from the road for guests that like to walk…always felt like you were going through a car park when entering or leaving the hotel on foot. Laundry costs are very expensive so would get washing done off site easily and at a fraction of the cost. This was disappointing. Hotel restaurant food was quite average. Room, shower and bathroom very good.

Dear LenMaasikas, Thank you for taking the time to tell us about your experience at Grand Mercure Maha Cipta Medan Angkasa. We are very sorry that your experience did not meet your expectations; Please allow us to offer our sincerest apologies. At Grand Mercure, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of the problem in the future. We are grateful for your willingness to share your suggestions with us and we hope that you will give us the opportunity to serve you better in the near future. Our regards, Management

Acceptable stay for price paid

Tripadvisor 评级 4.0/5

urbanguy1974 经 TripAdvisor 认证的评论

2-night stay for 5 adults in 3 rooms Upside: (1) Rooms - They appeared to have been renovated, so were generally fresh and clean. Beds and pillows were firm and comfortable. Air-conditioning was efficient. (2) Food - Poolside buffet included in room rate offered a good selection of Indonesian and international food. However, only brewed coffee was offered; no espresso-based drinks. Orchid restaurant just off the lobby served delicious Indonesian-style nasi goreng. (3) Location - Short distance by car to many locations in downtown Medan, such as DeliPark Mall, Centre Point Mall, Tjong A Fie mansion, train station, etc. Downside: (1) Gym - While relatively large in terms of space, the gym's equipment was old and poorly maintained. Air-conditioning was inefficient. Disappointing experience for a hotel of this standard, especially relative to the better condition of the hotel's other public areas/facilities. (2) Minor maintenance issues - Hair dryer in one room wasn't working. Reported to front desk, but issue wasn't fixed. Shower handle/rainforest head mixer cap in one bathroom came off when pulled. Maintenance attempted to wrap plumber's tape so that the cap could be screwed back in, but it came off again a day later. Water could still be directed either to the shower handle or rainforest head by pulling the bare metal road. (3) Ineffective soundproofing - External noise from hotel's surroundings could enter via the windows. Nature of sounds depends on time of day and room facing.

Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are sorry that some of our facilities did not meet your expectations, and we regret any discomfort you experienced as a result. Here at Grand Mercure Maha Cipta Medan Angkasa, we strive to create an enjoyable experience for all our guests and continuously work hard to ensure all our rooms provide utmost comfort. We appreciate you bringing this to our attention and thank you for giving us the opportunity to improve. We hope that your overall stay was pleasant and look forward to welcoming you back in the future. Sincerely, Management

short yet memorable stay, never disappoint with Accor group’s service

Tripadvisor 评级 5.0/5

Lionita I 经 TripAdvisor 认证的评论

nimble service, comfortable rooms, kind and helpful receptionists and staffs. beds, bathroom, and breakfast are nice the hotel location is strategist so it’s easy to reach places in medan city centre

Dear Lionita I., Thank you for taking the time to review your stay at Grand Mercure Maha Cipta Medan Angkasa. We are so pleased that you enjoyed our nimble service and comfortable rooms, as well as our kind and helpful receptionists and staffs. It is also great to hear that you found the beds, bathrooms, breakfast and location of the hotel satisfactory. At Grand Mercure Maha Cipta Medan Angkasa, we strive to provide a comfortable and unforgettable experience for all of our guests. We look forward to welcoming you back in the near future. Sincerely, Management

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 145 评论 8.6/10 位置
  • 816 评论 9/10 房间
  • 786 评论 9.3/10 服务
  • 22 评论 9.4/10 上网
  • 459 评论 9/10 食物
  • 447 评论 8.9/10 清洁度
  • 354 评论 9.2/10 舒适度
  • 314 评论 8.9/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。