查斯伍德诗铂高级服务公寓 4.5 星

客户意见评级 (ALL 评级) 3.4/5 597 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 高雅的会议空间

  • 温水矿物泳池

  • 健身房

  • 酒店坐落在查斯伍德市中心,距离主要购物区和用餐区只有几步之遥

  • 所有公寓都很宽敞,带阳台

我们的客房

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酒店位置

查斯伍德诗铂高级服务公寓

37 Victor Street
2067 查斯伍德
澳大利亚

GPS:-33.797508, 151.182532

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

早餐

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.4/5  597 评论

TripAdvisor 评级  4.0/5  376 评论

Please stay away from this place. Worst hotel ever.

Tripadvisor 评级 1.0/5

Nhu T Friends getaway - 经 TripAdvisor 认证的评论

Managers and staffs dont know how to talk to customers. Bed is not comfortable, it feels like air mattress to sleep on. When one person changes his side, the other person feels tremendously disturbed. Dirty and aging furniture. No aircon inside room. So we have to rely on the aircon in the living room. It was hot and stale, feeling being roasted. The good thing is the size and location. But for such expensive rate, please do yourself a favor to book somewhere else. Run, don’t walk away from this place.

Don’t waste your money!

Tripadvisor 评级 1.0/5

morry15 家庭住宿 - 经 TripAdvisor 认证的评论

Sent to General Manager with no reply: As returning guests who have frequented The Sebel Chatswood on multiple occasions in previous years, we had high expectations for our stay, especially since we recommended your hotel to friends visiting from Brisbane. Regrettably, our experience fell short of the standards typically associated with The Sebel. Allow me to outline the issues we encountered during our stay in Room 2807: Carpet: Upon arrival, we were dismayed by the condition of the carpet in our room. It was evident that the carpet had not been adequately maintained, with numerous stains and areas where it was coming up near the kitchen. Given that we had small children with us, we were hesitant to allow them on the carpet due to hygiene concerns. I am not sure how the standard of the hotel has got this bad, and I would not expect anyone to pay for accomodation in this state. Air Conditioning: On the exceptionally hot day of Friday, February 23rd, when Sydney experienced temperatures of around 43 degrees Celsius, the air conditioning in our room was malfunctioning. Despite our repeated attempts to address this issue with reception, we were informed that calling for maintenance would incur a substantial fee to the hotel of around $600 for a call out. The provided fans and blow coolers were ineffective, leaving us uncomfortable throughout the night, particularly worrying for the well-being of our children. Lounge: The condition of the lounge, as depicted in the attached photos, was disappointing. The sofa bed appeared neglected and unclean, exhibiting signs of wear and tear that suggested inadequate maintenance. Housekeeping: While the bathrooms were adequately serviced, the kitchen area left much to be desired. We discovered used dishes and cups placed back in the cupboards, indicating a lack of attention to detail by the housekeeping staff. Additionally, there were visible stains and dust accumulation in various areas of the room, detracting from the overall cleanliness of the accommodation. Staff Support: Despite reaching out to staff members for assistance on multiple occasions, we found the level of support lacking. With the exception of Danika, who assisted us during check-out on Sunday morning, our requests for additional towels and assistance went unaddressed for prolonged periods, leading to frustration and inconvenience. Bathroom: Furthermore, the ensuite in the main bedroom lacked hot water entirely, forcing us to utilise the shower in the adjacent room. Additionally, the taps throughout the unit were in need of repair, highlighting maintenance issues that impacted our comfort during our stay.

This establishment to be avoided

Tripadvisor 评级 1.0/5

cmartin41 商务住宿 - 经 TripAdvisor 认证的评论

Unhelpful staff- just handed keys to room No explanation of anything Amenities in room missing- not replaced even when requested Bed mattress broken- not replaced- complained twice No idea of customer service- never at reception counter

3 bedroom apartment was very spacious

Tripadvisor 评级 3.0/5

newycrystal 经 TripAdvisor 认证的评论

Stayed in a 3 bedroom apartment. Included a full size kitchen and laundry. Size of the apartment was huge. Lots of balcony space. The apartment was clean however a little tired. Is in need of a refresh Pool and spa were good however no towels for the pool were available. We had to go back to the room for our bath towels Right across the road from Westfield and a 2 minute walk from Chatswood station Had an issue with check in, was originally told the room would be available within 30 minutes of arrival so we got a coffee and came back to be told it would be another 2 hours

酒店的地段很好。

客户意见评级 3.5/5

Sherry Y. 朋友住宿 - 所有已确认评论

设施有些陈旧。

Dear Yuanqun, Thank you taking time to complete our survey for The Sebel Sydney Chatswood. It is a pleasure to hear that you enjoyed our great location and that you would recommend our hotel to your friends and family., We appreciate your feedback regarding the facilities as it helps us to make improvements for the future. We look forward to welcoming you back in the future. Kind regards, Sandra Crisafi General Manager The Sebel Sydney Chatswood

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其他网络用户评价我们的酒店

  • 367 评论 9.4/10 位置
  • 625 评论 4.6/10 房间
  • 400 评论 5.6/10 服务
  • 26 评论 2.1/10 上网
  • 290 评论 1.7/10 清洁度
  • 154 评论 2.8/10 设施
  • 142 评论 2.5/10 氛围
  • 119 评论 5.7/10 性价比

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