玛格丽特海岸西部码头度假酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 1,572 评论

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描述

酒店其他优惠

  • 位于海滨,拥有度假村风格的别墅

  • 户外泻湖泳池和室内温水游泳池

  • 令人惊叹的高尔夫球场和体育设施

  • Vie 日间水疗中心

  • 获奖餐厅和酒吧

我们的客房

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酒店位置

玛格丽特海岸西部码头度假酒店

1 Magenta Drive
2261 马真塔
澳大利亚

GPS:-33.310834, 151.522901

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  1,572 评论

TripAdvisor 评级  4.0/5  889 评论

Peaceful and beautiful

Tripadvisor 评级 5.0/5

Eunmi J 经 TripAdvisor 认证的评论

It was quiet and peaceful. The staff were friendly and the breakfast was enjoyable. The beach next to the hotel was beautiful and I enjoyed my morning walk. I think it would be great to come back with friends next time. It's only an hour and a half away from where I live in Sydney, so that's a big plus. I would definitely recommend it to those in the area.

VOUCHER PURCHASES BEWARE -

Tripadvisor 评级 1.0/5

cp835 经 TripAdvisor 认证的评论

VOUCHER PURCHASERS BEWARE – My Sister purchased birthday vouchers for myself & my daughter for a Massage & High Tea experience in December 2022, and also one for herself, so we could share the experience. When purchasing the vouchers my sister was advised that the vouchers would be honoured for 3 years. When phoning to book the appointments my sister advised that she had 3 x vouchers that were purchased December 2022 for the booking, the person taking the booking said that would be fine. We presented the vouchers on arrival, then, AFTER our treatments & high tea, the manager Taliessa advised that there were extra fees payable as the fees had risen since the purchase of the vouchers. How dissapointing, and why did the Manager Taliessa wait until the end of the treatments to let us know. I can say definitely that we won't be going back to this Spa, the Managers attitude was certainly not very customer service friendly at all, which spoiled our whole experience.

mediocre....

Tripadvisor 评级 2.0/5

Yuvvone G 经 TripAdvisor 认证的评论

Beautiful family-friendly resort to stay at. My family and I have been coming to Magenta for years now.. Although our experience this time around was mediocre, we visited the hotel 26th-28th February, was average in comparison to the past. When dining in the Shallows Bar on Wednesday, we felt as though the atmosphere was flat, staff looking very lost/flustered and the younger girl that looked like she was in charge (different colour uniform to most staff on) served us gave the impression she did not want to be there, she came off as a little blunt to be honest, disappointing as the Bar staff are usually very bubbly, friendly and welcoming.. Hope this was an off day...

Very poor customer service

Tripadvisor 评级 1.0/5

494serak 经 TripAdvisor 认证的评论

We stayed in a three-bedroom villa for three nights, but the day it checked out we were paid an extra $200. There was an email saying that we drew something with crayons on the Bathtub and they have to erase it with a cleaning company, that costs $200. Firstly, we didn’t have children young enough to use crayons and obviously they are old enough to have the conscience to not do this. Secondly, the stains were allegedly already on the bathtub at the first place. We kept on talking about this situation on the phone and through the email to hotel but the manager had said she would call again tomorrow. However she did not call back. We kept waiting the calling and we called again at 4.30pm. and She said “I said I’d call back by 5 o'clock today. It's not 5 o’clock yet.” And she saying their housekeeping team is always professional, so it couldn't have this kind of stain in the first place, and they have this strong, significant policy of damage. (Which is we never heard of it when we checked in) This is the first time we ever experienced an abhorrent, dishonest, stubborn hotel customer service, and it is absolutely not acceptable to charge us for stain that we didn’t even make. If we were informed this ‘strong policy’, this situation would not even be happening and we would have taken a picture as evidence. It's a pity that we couldn't take a picture of the original stain on the Bathtub when we first checked in. But what guest on a holiday would take a picture of this stain in advance for evidence because they're afraid the hotel will charge the guests for this cleaning fee?

A good level of family accommodation

Tripadvisor 评级 5.0/5

GribbsRiyadh 家庭住宿 - 经 TripAdvisor 认证的评论

We had a 3 bedroom and found villa very spacious with carapace at front door dedicated to villa which is nice. We played golf and were treated very well at the proshop despite the fact we had a friend of my son who had never played golf on a course before. You are staying at hotel seemed to be magic word at proshop. We had breakfast and that was good. The only issue we had was we tried to walk to the beach and met a brown snake on the path so we quickly retreated. We told reception and they offered a snake catcher if it happened again, which was good.

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其他网络用户评价我们的酒店

  • 288 评论 9/10 位置
  • 987 评论 4.9/10 房间
  • 777 评论 7/10 服务
  • 68 评论 2.2/10 上网
  • 429 评论 5/10 食物
  • 423 评论 2.7/10 清洁度
  • 312 评论 5.3/10 舒适度
  • 201 评论 6.5/10 早餐

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