墨尔本艾尔伯特公园铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 3.9/5 2,084 评论

墨尔本艾尔伯特公园铂尔曼酒店 - Image 1
墨尔本艾尔伯特公园铂尔曼酒店 - Image 2
墨尔本艾尔伯特公园铂尔曼酒店 - Image 3
墨尔本艾尔伯特公园铂尔曼酒店 - Image 4

描述

酒店其他优惠

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

我们的客房

酒店位置

墨尔本艾尔伯特公园铂尔曼酒店

65 Queens Road, ALBERT PARK
3004 艾尔伯特公园
澳大利亚

GPS:-37.84978, 144.978662

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  2,084 评论

TripAdvisor 评级  4.0/5  1,757 评论

A massive disappointment

Tripadvisor 评级 1.0/5

Scott M 经 TripAdvisor 认证的评论

Wow, what a disappointment. Tired, old room in desperate need of refurbishment. Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning. If looking for a nice Melbourne accomodation put the pen through this one and look elsewhere.

靠近海边,风景不错。

客户意见评级 5.0/5

L. D. 单人住宿 - 所有已确认评论

Richard 来自武汉,在前台碰到了他,很耐心的给我指路,寄存行李。 离开的时候,还帮忙将行李搬上朋友的车,真得很感谢他。

位置好 住得不错

客户意见评级 5.0/5

Xiaolong Z. 家庭住宿 - 所有已确认评论

非常不错

Disappointed

Tripadvisor 评级 1.0/5

Collin W 经 TripAdvisor 认证的评论

I have created a new TA account as previously my partner and I used to have one account. I had been to Pullman Albert Park three times, once in 2022 during GP and this year again, both times with my partner and me alone in October. In 2022 we had issues as the hotel had just reopened after Covid and like many places, it was chaotic. My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room. Having complained to a friend who was then the Marketing Manager for the group, who also happened to be staying, we were introduced to the General Manager, Michael. We thought he managed our issues very professionally and we ended up booking for this year again. Michael met us this year and we had a drink and again, he was charming. My partner and Michael shared many stories about F1, the different tracks and drivers etc., This time in October, I had to come to the CBD and as I had a good impression of the hotel, I asked my friend to book the Pullman as she was travelling on business. The reception was a total disaster while checking in and I was trying to call Michael but he was not answering. As we had to wait for a while we went to the bar and again, as they seemed to be short of staff we did not end up getting a drink, having waited for a while. Finally the room was provided and I felt we were not welcomed with courtesy and was disappointed that I could not get through to Michael as well. The next morning we came for breakfast we asked for the General Manager Michael and someone else turned up. I was confused and said that I asked for Michael but the person said that Michael is no longer with the company. I then said that I tried calling Michael but he was not answering. We were then told that the number does not belong to Michael and we felt strange the way we were told about Michael as if the person did not want to do anything with this conversation. Finally we did not say anything about the issues as we were leaving that afternoon anyway but feel disappointed.

Poor Service Experience

Tripadvisor 评级 1.0/5

alishath2 Couples - 经 TripAdvisor 认证的评论

This hotel is obviously experiencing staffing issues as all customer service experiences were unacceptably slow. Check in procedure took 30 minutes, room service for drinks was 45 minutes and attempting to resolve a refund for for the cancelled room service was over 30 minutes. In the hotel lobby is was evident the front of house staff were fielding concerns from many customers. We are generally understanding people but this was our most frustrating and disappointing hotel stay (world wide).

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其他网络用户评价我们的酒店

  • 531 评论 8.1/10 位置
  • 1,303 评论 6/10 房间
  • 1,168 评论 6.7/10 服务
  • 13 评论 4.2/10 上网
  • 453 评论 4.7/10 清洁度
  • 386 评论 4.7/10 食物
  • 319 评论 6.3/10 早餐
  • 272 评论 5.3/10 性价比

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