罗马西部美居酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 623 评论

罗马西部美居酒店 - Image 1
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描述

酒店其他优惠

  • 所有客房都提供免费无线网络、茶具和咖啡机。

  • Castel Romano 奥特莱斯和游乐园就在附近。

  • 免费室内停车场

  • 付费租车的可能性

  • 会议中心拥有 15 个房间,最多可容纳 800 人。

我们的客房

酒店位置

罗马西部美居酒店

Viale Eroi di Cefalonia 301
00128 罗马
意大利

GPS:41.785923, 12.434851

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

Mchef Restaurant

优雅而温馨的餐厅还向未入住我们酒店的客人开放,这里提供各种地中海和国际特色菜。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  623 评论

TripAdvisor 评级  3.5/5  1,502 评论

虚假宣传

客户意见评级 2.0/5

Gtt 情侣住宿 - 所有已确认评论

服务员多次在餐厅记错帐,宣传图内的游泳池健身房不开放

Dear TENG TIAN G., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Thin wood walls, no pool and no spa, far from the city

Tripadvisor 评级 1.0/5

Resort53429057105 经 TripAdvisor 认证的评论

No pool, no spa as announced, on oficial website and on all partners sites, then in small letters they say it is on maintenance, as far as I know for more than 2 years, I tried to cancel but could not get the money back so we went anyway. thin wood walls on the room, very small third bed. Very far from the center of the city.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I ensure you that all information are write correctly, anyway I control and if is necessary a new action for better inform our guests I will be done. We hope that you will give us another opportunity to better serve you in the near future. Sincerely,

強迫我們去吃團體早餐

客户意见评级 0.5/5

Ken T. 朋友住宿 - 所有已确认评论

我以會員名義訂房,訂了8間房間,旅館人員態度惡劣,指正我不能訂超過7間客房,而且,要求我們去團體餐廳吃早餐,但是,我們被韓國團體趕出餐廳,不讓我們在團體餐廳用餐,非常差的服務。

Dear KEN T., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I ensure that our hospitality and education is much appreciated from all our guests. Anyway I give you my apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Fair but maybe choose a hotel closer to sights

Tripadvisor 评级 3.0/5

lisahC2562TS 家庭住宿 - 经 TripAdvisor 认证的评论

Room was fair but you must request an updated room without carpet. Otherwise pretty musty. Air conditioning did not work in all the rooms and the pool was closed. Breakfast was good and filling. Not close to any sights - in a residential area. Must take a cab which they can help with coordinating. We did not use their shuttle service. Some desk clerks were nicer than others. Some were pretty prickly and seemed bothered with the customers.

Dear Guest thank you for sharing with us your comment and I'm sorry for some inconvenience, I ensure all our effort to improve the points reported. Sorry again

Disappointed

Tripadvisor 评级 1.0/5

saarailo Couples - 经 TripAdvisor 认证的评论

The hotel was a big disappointment. We came from the airport at night, I had made sure in advance that check in is possible at night. the reception clerk was really rude, and we had to wait more than half an hour. The hotel was in the middle of nowhere. The hotel was supposed to have a spa, but it was closed. I had hoped for a room with a bathtub, but even that was not implemented.

Dear Guest I'm sorry if we don't have satisfied your expectation and for this please accept my apologies. I assure you that will are take all necessary measure to improve the points reported . Sorry again and I hope you give us another opportunity. Sorry again

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 277 评论 6.9/10 位置
  • 489 评论 6.2/10 房间
  • 524 评论 7.9/10 服务
  • 29 评论 5.7/10 上网
  • 254 评论 8.1/10 早餐
  • 211 评论 6.4/10 清洁度
  • 33 评论 1.7/10 运动休闲
  • 27 评论 9.6/10 酒吧和饮品

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