象岛悠境美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 277 评论

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描述

酒店其他优惠

  • 客房可俯瞰大海

  • 每日供应美式早餐

  • 带瀑布和酒吧的游泳池

  • “带会议室的商务中心”

  • 24 小时客房服务

我们的客房

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酒店位置

象岛悠境美居酒店

111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, TRAT
23170 桐艾
泰国

GPS:11.988336, 102.298261

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  277 评论

TripAdvisor 评级  4.0/5  962 评论

The hotel was great! We would come back anytime.

Tripadvisor 评级 5.0/5

Sophia R 经 TripAdvisor 认证的评论

Many thanks to Varatha Sikora for perfect booking organisation and Platinum upgrade to Deluxe Ocean View. We stayed here for 13 days and were wondering about some other (bad) reviews; because the hotel was in very good condition and everything worked really very well; especially the breakfast was tasty, the team was always very quick and perfect organized and the beach bar was very friendly, too. We would definitely recommend the hotel and would come back anytime! Stephan & Sophia

1 star hotel!

Tripadvisor 评级 1.0/5

Frederik M 经 TripAdvisor 认证的评论

This is the worst hotel i ever been on. My whole family get sick by there food. So many bad Things about this hotel. The service is poor, dirty swimmingpool, dirty Walls around the hotel. The card to the rooms dont work 50% of the time! Dont Pick this hotel! U Will regret!!

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. Thank you for sharing comments of your stay. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

没人打扫房间

客户意见评级 2.0/5

Angel 家庭住宿 - 所有已确认评论

我住了三个晚上 第二天居然没有人主动打扫房间 打电话告知了前台 也很久没有人主动打扫 浴巾没人帮我换新的 很差

Dear Dan L., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our product and service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Stay beyond expectations!

Tripadvisor 评级 5.0/5

WAW_PL 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed 6 nights. We have upgraded our room to direct pool access room and it was an excellent decision. Room was very spacious and comfortable. We experienced great c/in and c/out by Moor and Tularat. Both ladies were very friendly and helpful. We were explained all about the hotel and facility. Also F&B staff was very responsive, friendly with prompt service.

Dear our valued guest, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

No idea of cleanliness

Tripadvisor 评级 2.0/5

S J A 经 TripAdvisor 认证的评论

The place is situated in a lovley location and the actual surroundings are beautiful , the water features, swimming pool and private beach make for a very pleasant experience. However the word clean is sorley lacking which is extremely dissapointing for a 4 star hotel. Our room was ok on first glance but it was filthy under the bed like it hadn't been cleaned for months, the same behind the door and bathroom door, The bedding had two holes on the top where it was easily seen but not once was it changed. One day i had to go back to the room to get something and to my horror the house keeper was using the bath towels to clean the bathroom floor. While it is true that our towels were changed every day and we were not going to use those towels after she had wiped the floor with them the point is the towels will not have been washed at 60 degrees to kill all the germs and bacteria so it left md wondering what the towels are being used for before we get them, I really feel that Mercure should have a much higher standard of cleanliness and definitely a much higher standard of housekeepers who are trained to actually clean not cut corners and leave places dirty and filthy just because they are not easily visible, They should be provided with proper cleaning materials. I didnt expect the Ritz by any means but its not too much to ask to have a clean room especially as it wasnt the cheapest and it was supposed to be a 4 star hotel. I definitely wont be going there again

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have addressed of your comments with housekeeping team and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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其他网络用户评价我们的酒店

  • 308 评论 7.3/10 位置
  • 668 评论 6.1/10 房间
  • 598 评论 6.5/10 服务
  • 28 评论 5.5/10 上网
  • 310 评论 6.9/10 沙滩
  • 299 评论 3.8/10 清洁度
  • 206 评论 8.1/10 早餐
  • 204 评论 5.1/10 设施

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