约克费尔菲德庄园美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 861 评论

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约克费尔菲德庄园美居酒店 - Image 1
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Shipton Road, York, YO30 1XW 约克厅, 英国

描述

酒店其他优惠

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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酒店位置

约克费尔菲德庄园美居酒店

Shipton Road, York
YO30 1XW 约克厅
英国

GPS:53.994009, -1.131592

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  861 评论

TripAdvisor 评级  4.0/5  1,781 评论

卓越奖 2024

Kindly recomended

Tripadvisor 评级 5.0/5

sperantadenisal Couples - 经 TripAdvisor 认证的评论

Lovely hotel, in a lovely location. Staff was very polite, friendly and sociable. Large rooms, clean and airy. The hall at the main entrance looks like a dream, all redecorated 3 months ago. The rooms are still keeping the old/ vintage vibe, the traditional touches of the 80s, but very clean, tidy and comfy! The location, is like a paradise. A large, green garden, for morning walks and a terrace where you can serve your coffee enjoying fresh air. I do recomend!

Not the best of stays

Tripadvisor 评级 1.0/5

safron6 经 TripAdvisor 认证的评论

2 night stay Friday and Saturday, check in Friday, check out Sunday The overall look of the hotel from the outside is brilliant. Entry into the building clean and tidy. Receptionist polite and smiling. First issue was the door card would not work, on returning to reception, I was made to think it was my fault and not a fault of the door card programming. On entering the room it looked clean and tidy, looked the operative word. The carpet was rucked in front of the dressing table. Dressing table was in essence, unusable as such, it had a cluuttered look to it, Tea, coffee, cups, kettle, coffee machine to name a few bits. Kettle was clean and dry inside. The extractor in the bathroom was noisy and took at least 10 minutes to switch off after switching off the bathroom light, (there was a note that stated it would remain running for 7 minutes), the bathroom looked cleanish. Grubby sealant replacement around the bath. Shower was extremely difficult to turn off after use. Dust in vent below the sink. bottom of wall tiles were jagged edged by door. The alam sensor in the room was minus its protective cover. The carpet next to the bed had thick pulled black threads about 4" in length (the black was part of the carpets pattern), these could not be missed by someone using a vacuum cleaner. Simple remedy would be to trim the pulled threads. The bed wasn't secured together so there was a4 to 5 inch gap between the top half and the bottom half, only thanks was it was an extra thick (depth) mattress which wasn't comfortable or uncomfortable, sort of inbetween the 2. Sleep was disturbed throughout the night by the hotels aircon system which is housed in a large 2 storey extention to the rear of the building. This is at the rear of the building and as we were at the rear also (it wasn't pleasant). Also the room door which is claimed to be a FireDoor has a gap between it and the thresshold of almost 1", therefore making it much less than a FireDoor should it ever need to be so. I can only trust that should escape be neccessary that the windows would somehow be openable, (we were on the ground floor), they appeared to be in a perminant locked situation as neither could be moved up or down. The saving grace giving it a 1 star is the fact that the breakfast meal was good. Excellent choice of hot and cold drinks. All food was or appeared to be cooked and hot. The scrambled egg was starting to brown over from the heated holding lamps. Second days breakfast wasn't as appetising due to there being what looked like a black pepper on the mushrooms, (making them taste spiced). mentioned the aircon noise to the receptionist as we were checking out and just got a smile and an "enjoy your day". We would stay here again but not in a rear room. We recieved an email from the hotel which stated, All our staff are heavily measured on these 3 key areas which are overall satisfaction/Room cleanliness and breakfast. If you feel that your stay was a 8 or below, we would love the opportunity to discuss with you further, prior to completing your survey, so we can try our very best to transform that score to an 8 or above. On trying to speak to someone at the hotel over a 2 day period the phone, on answering there is a recording giving choices, no one answered on any of the attempts we made. The email to leave feedback for the hotel lacked one important thing, a working link to the alleged survey. Other than the above a few extra minor points (tired looking bedside furniture, wall lamps you would have to get out of bed to switch off, intermittant or non existing wifi), we enjoyed our days in York. Thinking of staying here, choose a room either on the side or to the front. Our room was 118 ground floor, named Park View, though there didn't appear to any park view other than a car park and the side of the HiVac/AirCon building.

Poor Quality breakfast ingredients

Tripadvisor 评级 3.0/5

jimblackcats 经 TripAdvisor 认证的评论

Hotel was ok but what really jet it down was the food. I should have been warned the night before when I saw a couple send a bar meal back. Anyway for breakfast there was bacon with no taste, cheap sausages. poor quality black pudding and hash browns which look cheap and nasty, have no flavour and look like they’d been sourced from a pound shop. For £12 a head in the hotel your better off going to the pub 400 yards down the road. The toast and coffee and eggs were quite nice. Otherwise very disappointing. I’ve stayed in other Mercure’s before and breakfast then was far superior, standards have dropped.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Spring weekend break

Tripadvisor 评级 5.0/5

Sheila H 经 TripAdvisor 认证的评论

The staff at the hotel are outstanding. On arrival we were greeted courteously and advised our room would be ready shortly. The room was clean and had everything for a comfortable stay. The bed was very comfortable and the bedding good quality, plenty of pillows . 2 comfortable chairs and a table in front of the window to view lovely extensive gardens and car park. The bathroom is a little dated and would benefit from a refurbishment but everything worked OK just a little jaded in places. The breakfast was beautiful. All self service but staff on hand to clear tables etc., The ingredients were all good quality and well cooked and very fresh. We had an evening meal included there was a decent choice and we both really enjoyed our meals which were well presented and delicious. The service was excellent Drinks were a little pricey but to be expected in a hotel. We thoroughly enjoyed our stay which was enhanced by the staff's eagerness to please.

Dear 802Sheilah, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

風景如畫

客户意见评级 4.0/5

Vincent L. 家庭住宿 - 所有已确认评论

酒店建築比較舊，但很整潔、而且服務非常好，前台很友善，會盡力解答我的問題，絕對讚賞。

Dear Vincent L., We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

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其他网络用户评价我们的酒店

  • 587 评论 9.3/10 位置
  • 1,426 评论 6.3/10 房间
  • 1,385 评论 8.6/10 服务
  • 50 评论 4.8/10 上网
  • 656 评论 8.2/10 早餐
  • 500 评论 7/10 清洁度
  • 398 评论 5.9/10 氛围
  • 18 评论 9.5/10 运动休闲

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