格洛斯特波顿大厅美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,113 评论

保证最优惠房价
格洛斯特波顿大厅美居酒店 - Image 1
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格洛斯特波顿大厅美居酒店 - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED 格洛斯特, 英国

描述

酒店其他优惠

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

我们的客房

酒店位置

格洛斯特波顿大厅美居酒店

Bondend Lane, Upton St Leonards
GL4 8ED 格洛斯特
英国

GPS:51.834147, -2.188742

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,113 评论

TripAdvisor 评级  4.0/5  1,561 评论

卓越奖 2024

Very badly flawed

Tripadvisor 评级 2.0/5

larryrS9201CA 经 TripAdvisor 认证的评论

Well appointed hotel and room BUT Our room was comfortable but when the room was serviced the maid managed to leave us without a bath mat and did not replace the canned water, instead just leaving what remained from the night before. Despite the food being reasonably good our evening meal was spoiled by absolutely shambolic service. It took a good half hour from our reserved time to be seated and then an age to even get a drink. Maybe it was just a bad (Friday) night but it was absolutely terrible - the opposite of relaxing. The breakfast buffet was excellent BUT we could only book times far earlier than we wanted. That was fortunate, in a way, as replenishment of the buffet was not too efficient.

Excellent stay

Tripadvisor 评级 5.0/5

garyandsue8 经 TripAdvisor 认证的评论

A lovely hotel. Staff were all very friendly and efficient. A special mention to Francesca on reception who was really accommodating in getting us a light airy room with special touches in the room and at dinner for our wedding anniversary. It was nice to be greeted by someone happy and friendly when you arrive. Food was really good and Bowden Hall honey was delicious, so much so we took 2 jars home! Would definitely recommend.

Dear Garyandsue8, Thank you for choosing to leave a review. Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that Francesca made your anniversary extra special. We will of course pass on your kind words to Francesca for you. Your recommendation means a lot to us, and we hope to welcome you back soon for another memorable experience. Kind regards Gavin Jones General Manager

Overrated

Tripadvisor 评级 3.0/5

Wendy D 经 TripAdvisor 认证的评论

Stayed on a sparkling escape deal which was good value for money. Classic room was spacious and comfortable although carpet was worn in places and the chairs were a bit stained. Breakfast was good with plenty of choice. However we ate twice in the restaurant and were very disappointed. The first night I had the pork loin steak with hassleback potatoes, red cabbage and broccoli. The red cabbage was very nice but the potatoes were overcooked and soggy and it was all pretty tasteless. My husband has the pie which was OK. We decided to try again this evening, I had the katsu curry which came with rice and pickled red cabbage (strange?) The rice was seriously overcooked, I suspect boil in the bag? The chicken burger thingy was dry and overcooked and the curry sauce tasted as if it was out of a jar. My husband had the mushroom and truffle linguine which he said was OK but nothing special, the prices charged are about what you would expect from a Mercure hotel but the quality of the food is sadly lacking. Would not stay here again.

Afternoon Tea

Tripadvisor 评级 2.0/5

S2491VLdavem 经 TripAdvisor 认证的评论

Booked for afternoon tea as my husband had recovered a voucher. Emailed to enquire about times and dealt with Vicky the events executive, who was helpful and organised the booking, took details of our voucher and asked about allergies When we arrived, we were seated and our name taken. The waitress then came back 5 minutes later to say no record of our booking (no idea why after several emails to book) but the chef would make it up and it would take about 10 minutes Just over 45 minutes after we were seated it arrived. Sandwiches nice, usual filings of egg, cheese, ham and tuna - nothing overly special. Nice little small scone. Cakes very disappointing - 3 tarts with different filing all with very thick sodgy pastry and 1 tiny coffee sponge. Have had several afternoon teas at different places with lovely selection of cakes, so this was quite a let down. Only good things - young girl waitress was lovely, very polite, very nice setting and grounds and we didn't have to pay as had a voucher!

Dear S2491VLdavem Thank you for providing feedback about your recent experience with our afternoon tea service. We appreciate your detailed comments, and we apologize for any shortcomings that you encountered during your visit. Firstly, we are pleased to hear that Vicky was helpful in organizing your booking and addressing your inquiries. However, we apologize for the confusion and delay upon your arrival. Your experience with the delayed service and the quality of the afternoon tea items does not meet our usual standards, and we sincerely apologize for any disappointment caused. We value your feedback regarding the sandwiches and cakes served during afternoon tea. Your comments are important to us as we continuously strive to improve our offerings and provide a delightful experience for our guests. On a positive note, we are glad to hear that the waitress provided excellent service and that you appreciated the beautiful setting and grounds of our establishment. Thank you for choosing us for your afternoon tea, and we hope to have the opportunity to exceed your expectations on your next visit. Warm regards, Gavin & Team

Nice hotel with great staff.

Tripadvisor 评级 4.0/5

macebe Couples - 经 TripAdvisor 认证的评论

Lovely hotel in a nice setting with wonderful staff made for a great stay. We stayed over a very busy and obviously challenging weekend for the staff who dealt with all the challenges in a very professional manor. Great staff made the stay and we would definitely stay here again.

Dear Macebe Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay and found our hotel to be lovely with wonderful staff. We greatly appreciate your kind words acknowledging our staff's professionalism and dedication, especially during a busy and challenging weekend. Providing excellent service to our guests is our top priority, and we are thrilled to know that our team made your stay enjoyable. It would be our pleasure to welcome you back for another great stay in the future. If you have any preferences or requests for your next visit, please feel free to let us know in advance. Thank you once again for choosing our hotel. We look forward to hosting you again soon! Warm regards, Gavin & Team Mercure Gloucester Bowden Hall Hotel

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其他网络用户评价我们的酒店

  • 370 评论 9.3/10 位置
  • 880 评论 6.7/10 房间
  • 990 评论 9/10 服务
  • 43 评论 3.8/10 上网
  • 433 评论 5.6/10 设施
  • 342 评论 8.1/10 早餐
  • 299 评论 5.5/10 清洁度
  • 7 评论 0.9/10 运动休闲

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