弗雷泽岛翠鸟湾度假村美居酒店 4 星

Tripadvisor 评级 4.0/5 9,994 评论

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酒店位置

弗雷泽岛翠鸟湾度假村美居酒店

Mercure Kingfisher Bay Resort, Kingfisher Bay QLD
4655 弗雷泽岛
澳大利亚

GPS:-25.392323, 153.030034

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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TripAdvisor 评级  4.0/5  9,994 评论

卓越奖 2023

More Hostel than Hotel

Tripadvisor 评级 2.0/5

RRuem Couples - 经 TripAdvisor 认证的评论

Rooms are super old. Blanket is not even a real blanket but a couchblanket wrapped in a cover. Lots of bugs in the room (did not open door once). I would not complain if it would be priced adequatly. Even without my one night stay penalty it is utterly overpriced. On top of that, charging a one night stay penalty bringing the cost per night up to that of a luxury 5 star hotel is outrageous for hostel rooms like Kingfisher Bay has. Definitely not worth the money.

Paradise

Tripadvisor 评级 5.0/5

Nicoletta R 经 TripAdvisor 认证的评论

I was looking for paradise and I found it!!! lovely place,fantastic breakfast, very kind staff, The tour of the island was truly exciting and Martin was the best and funniest guide of our entire trip to Australia!! We will definitely be back!!!

Dear NicolettaR288, Thank you for your wonderful review! We're thrilled to hear that you found paradise. We're delighted that the tour of the island added excitement and laughter to your trip. We can't wait to welcome you back for another unforgettable experience!

Worst experience of my life

Tripadvisor 评级 1.0/5

Jennifer H 经 TripAdvisor 认证的评论

I came on this trip after a cancer diagnosis as a bucket list item and for my birthday. It was a truly traumatic and horrendous experience to hand over my luggage on the island and be handed it back drenched, covered in a black oily liquid, and all items inside the suitcase drenched and completely ruined. I was called by the reputation manager who was rude, unhelpful and horrible to deal with. I’ve submitted photos and I’m waiting on someone from Sealink to get back to me. Edit: they got back to me, denied that it ever happened and basically told us to go stuff ourselves. Offered us a token 2 night accommodation which we can’t use as I’m in treatment. Does not replace our ruined items. I’m out of pocket hundreds and hundreds of dollars. STAY AT YOUR OWN RISK.

Dear Jennifer, thank you once again for taking the time to provide us with your feedback. We are deeply saddened by your dissatisfaction, especially since it is never our intention for any guest to feel this way, particularly at the end of a holiday. As previously mentioned, our team has conducted a thorough investigation into the incident and reviewed our procedures on the day of your departure. We found no indication that this could have happened under our care. We have suggested reaching out to your insurance provider for assistance in this matter. While we cannot alter what has transpired, we sincerely hope that you were able to find some enjoyment during your time with us. Your satisfaction is paramount, and we are committed to ensuring all our guests have a pleasant and memorable experience. As a gesture of goodwill, we have extended an invitation for you to revisit. If you choose to accept, we eagerly anticipate the opportunity to welcome you back.

Great Short Escape

Tripadvisor 评级 4.0/5

kirstie0leary Couples - 经 TripAdvisor 认证的评论

Great place to visit to get back in touch with nature and to learn about and appreciate your surroundings. Quite touristy, if you are coming for that kinda thing. Pools are beautiful and relaxing. I highly recommend the Beauty Spots Tour!

Dear kirstie0leary, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your time with us. We're thrilled that you found our pools relaxing and that you highly recommend our Beauty Spots Tour – it's definitely a highlight for many of our visitors. We hope to welcome you back soon for another great escape into nature!

Peace and tranquility.

Tripadvisor 评级 5.0/5

Gary C Couples - 经 TripAdvisor 认证的评论

Beautiful environment, well cared for by the staff. Guests are treated delightfully from the mainland check-in to check-out. Wish i could stay for longer, perfect place to wind down and relax surrounded by nature.

Dear Gary, thank you for sharing your experience with us! We're delighted to hear that you enjoyed the peaceful and tranquil environment of our resort. Our staff takes pride in ensuring our guests feel welcomed and cared for from check-in to check-out. We're glad you found our resort to be the perfect place to unwind and relax amidst nature. We hope to welcome you back soon for another rejuvenating stay.

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其他网络用户评价我们的酒店

  • 215 评论 8.6/10 位置
  • 283 评论 6.5/10 房间
  • 300 评论 8.4/10 服务
  • 9 评论 6.9/10 上网
  • 237 评论 6/10 食物
  • 102 评论 3.2/10 性价比
  • 100 评论 4.3/10 氛围
  • 92 评论 5/10 清洁度

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