美憬阁蓝山费尔蒙水疗度假酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 4,713 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 出门即可欣赏壮丽的自然美景

  • 世外桃源般的花园

  • 屡获殊荣的儿童区

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

我们的客房

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酒店位置

美憬阁蓝山费尔蒙水疗度假酒店

1 Sublime Point Road
2780 卢拉
澳大利亚

GPS:-33.721863, 150.350239

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  4,713 评论

TripAdvisor 评级  4.0/5  3,389 评论

Not for us

Tripadvisor 评级 2.0/5

Paul H 经 TripAdvisor 认证的评论

I'm not quite sure how to "score" this hotel.it definitely wasn't suitable for two 60 year olds looking to sightsee, walk and return for a quiet dinner and a good night's sleep. It was like an upmarket Centre Parks - full of families with noisy young children taking advantage of all the hotel has to offer i.e. indoor and outdoor pools, golf course, tennis courts and even an ice skating rink! However, we couldn't get a table in the main restaurant because it was already fully booked when we checked in at 12.30pm Our room was spacious, dark and had a comfortable bed but the walls and ceilings were paper thin. So we had trouble getting a good night's sleep. As I said, it was not for us.

Dear PaulJH55, Thank you for taking the time to send through feedback on your recent stay. I am sorry to hear that we weren't what you were looking for on this stay. As a family friendly resort with a lot on offer for all ages, we do have a large number of families that stay with us, especially during weekends and the school holidays. We endeavor to provide activities for all ages, catering specifically to adults only via the Two Doctors Whiskey Tavern, No. 1 Sublime Point fine dining restaurant, Ubika Spa, Leura Golf Course, as well as the library and billiards rooms onsite. If you did choose to return I am confident that by tailoring your experience around those activities, we can ensure a more enjoyable time for you. Thanks again for the feedback, we hope we have the chance to welcome you back in the future. Kind Regards, Charlie Young General Manager

Disappointing

Tripadvisor 评级 3.0/5

CJ-3749 家庭住宿 - 经 TripAdvisor 认证的评论

“Fairmont Resort Blue Mountains offers a unique culinary experience with an enviable selection of stunning on-site restaurants…” says the sheet they hand you at check in. Six restaurants of which 4 were closed hmmm. Pony rides…closed, large outdoor slide…closed, adventure park…closed, inadequate cooling in the room, very tired furniture, below average maintenance of the buildings including holes in walls, peeling wallpaper, protective film on the elevator door left on, the list goes on. Gorgeous building, awesome location, great concept with a very poor delivery combined with the fact that they wanted an extra $40 per night for my teen daughter despite the fact the bedding, towels etc were exactly the same as if she was 12 made for a disappointing stay. Upside…bedding was comfy. Pillows were yellow stained but were comfy. The buffet was good value too.

Dear CJ-3749, Thank you for your feedback on your recent stay. Whilst we are glad there were elements of your stay that you enjoyed, I am sorry that there were areas in which we did not meet your expectations. We advertise all our restaurant opening days and hours on our website, taking on your feedback we will see if we can make this more prominent to guests ahead of booking so that you can better plan your visit. I am also sorry that the rain during your stay meant the outdoor activities were mainly closed. I am hopeful that you took the time to enjoy instead the many indoor activities on offer, such as the Blue Mountains Ice-Skating Rink, Ubika Spa, indoor arcades, indoor pool etc. We will also look to see if we can make the additional bedding charges clearer at the time of booking, so that you do not face disappointment or surprise during your visit. Thank you again, and I hope we have the opportunity to welcome you back soon. Kind Regards, Charlie Young General Manager

Noisy, overpriced and poor service.

Tripadvisor 评级 1.0/5

Jeanette A 经 TripAdvisor 认证的评论

Terrible service, terrible atmosphere, dated and dirty rooms and common areas. If you are hoping to have a relaxing night away as adults without children, save your money and go somewhere else. The staff on the whole are poorly trained and extremely slow to do anything....If you enjoy kids running up and down the hallways screaming early in the morning and throughout the day, and entitled staff with no clue about customer service, then you have come to the right place!

Dear jeanettea673, Thank you for taking the time to send through feedback on your stay. I was very surprised and disappointed to see that you have not enjoyed your time with us. Please do reach out to me directly at charlie.young@fairmontresort.com.au, as I would appreciate discussing this with you in person. I look forward to hearing from you. Kind Regards, Charlie Young General Manager

Good for kids

Tripadvisor 评级 2.0/5

Ali26262626 经 TripAdvisor 认证的评论

So great resort for kids with plenty of activities to choose from. However, the resort is run down and overpriced. We went there for NYE and they had an event on for the kids but the whole place went dead after 9, except for the adults only whiskey bar downstairs which was lovely. Our 2 families ended up celebrating NYE in our room. Do not leave your dirty clothes in your own laundry bag on the floor in your room as they will throw them out, tried to seek a reimbursement on a few occasions but my requests we completely ignored. For that I have to give them 2 stars.

风景好,房间很大

客户意见评级 4.5/5

Alex 情侣住宿 - 所有已确认评论

位置不错,酒店内设施很多,房间很大

尊敬的 Hao Nan Y.: 感谢惠赐有关下榻 Fairmont Resort Blue Mountains, MGallery 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Kaitlyn Guest Service Agent

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其他网络用户评价我们的酒店

  • 1,196 评论 8.3/10 位置
  • 2,360 评论 6.4/10 房间
  • 2,513 评论 7.7/10 服务
  • 22 评论 5.8/10 上网
  • 1,402 评论 5.5/10 食物
  • 702 评论 4.1/10 清洁度
  • 662 评论 6.8/10 早餐
  • 530 评论 4.8/10 性价比

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