美憬阁蓝山费尔蒙水疗度假酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 4,968 评论

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1 Sublime Point Road, 2780 卢拉, 澳大利亚

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酒店其他优惠

  • 出门即可欣赏壮丽的自然美景

  • 世外桃源般的花园

  • 屡获殊荣的儿童区

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

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酒店位置

美憬阁蓝山费尔蒙水疗度假酒店

1 Sublime Point Road
2780 卢拉
澳大利亚

GPS:-33.721863, 150.350239

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传真 +61 2 4785 0001

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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ALL 评级  4.2/5  4,968 评论

TripAdvisor 评级  4.0/5  3,398 评论

Not luxurious, room was dated and very shabby.

Tripadvisor 评级 3.0/5

Dee L Couples - 经 TripAdvisor 认证的评论

Parking on arrival was tricky and it’s an uphill trek to reception. Our room was dated with a dirty stained carpet which had a hump in middle which was a trip hazard. The room was as far from reception as you can imagine, overlooking a blue metal container & a general dumping area. And why no guest laundry.. there were lots of families. If you’ve space for a games arcade, put in a guest laundry! I’m not sure if they see ‘Trailfinders’ on the booking and dump you in the shabbiest room but it certainly felt like it. The buffet breakfast was average for the cost, tables were sticky and all in we felt that this was not the impression a Fairmont would be trying to promote.

Bring some snacks just in case!

Tripadvisor 评级 4.0/5

Tracey R 经 TripAdvisor 认证的评论

Everything was lovely, the place has certainly had a spruce up over the years. However the restaurant is too small for the number of people wanting dinner. As you are not walking distance to other options, you must book well ahead. We were unable to have dinner and had to order room service which was not great. The Whiskey Bar was top notch too!!

Ok trip but only for a family

Tripadvisor 评级 2.0/5

sarahrU3766PK 家庭住宿 - 经 TripAdvisor 认证的评论

Poor checkin experience. We were told the room was not ready (understandable) and then given no information about hotel facilities or activities - we were travelling with 2 young children during holidays. When we got the call that our room was ready, our key was at the concierge who was very busy and gave key without any info, I assume they woudl have expected reception to do this. We managed to do some activities, but had missed out on booking some in as they were sold out and the process was unclear. Dined at embers and the Italian restaurant- disappointing to see no children activity packs. Italian was great and fast service. Embers was disappointing, we had reserved 2 days prior to arrival but were seated in the breakfast section. Kids burgers were still red so sent back and had to wait 45min for them to come back out, the kids had then shared ours and were not hungry. Rooms are satisfactory, but in need of renovation. Breakfast was chaotic, food was ok however, difficult to access as the line was out the door and we were seated 2 rooms away from the buffet in the function area.

Dear sarahrU3766PK , Thank you for taking the time to share your feedback about your recent stay with us. We're truly sorry to hear about the challenges you faced during your visit. It's unfortunate to hear about the confusion during check-in and the lack of information provided about our facilities and activities. Your comments have been shared with our front desk team to ensure we improve the way we communicate with guests, particularly during busy times. We also regret to hear about your dining experience at Embers. We're addressing this with our culinary team to ensure proper food preparation and to prevent such delays in the future. Additionally, we are re-evaluating our reservation system to prevent similar seating issues, ensuring that guests are seated in the appropriate sections. Regarding the lack of children's activity packs at our restaurants, we appreciate your feedback and will be working on offering more family-friendly amenities. It's great to know that you had a positive experience at our Italian restaurant; we'll pass along your kind words to the staff there. We understand the frustration with breakfast service and the crowding you experienced. We're exploring ways to improve the breakfast setup to reduce wait times and ensure a more pleasant dining experience for all guests, especially during our busier periods. Finally, we're grateful for your feedback on the condition of our rooms. We are continuously working on renovations and updates to ensure our rooms meet our guests' expectations. Thank you for bringing these issues to our attention. We genuinely value your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable and seamless stay. If there's anything else we can do to make it right, please don't hesitate to contact us directly. Kind Regards, Charlie Young General Manager

zero stars

Tripadvisor 评级 1.0/5

kensA4490CL 经 TripAdvisor 认证的评论

poor checkin. more than one hour in queue. requested valley view . not given on arrival. Room size ok but very less facilities. pillows too high . could sleep.bathroom was not upto standard. Sublime restaurant food quality was very bad. needs improvement. burger was so oily . couldn't eat a bite.. buffet breakfast did not justify the price they have reduced the items. paid barista cofee no fish item only white bread available omelette can't order fruit quality not upto standard bad experience. not worth the money.

Dear kensA449OCL, Thank you for taking the time to send through feedback on your stay. We apologise that we have not met your expectations on this recent stay. Please do reach out to me directly at charlie.young@fairmontresort.com.au, as I would appreciate discussing this with you in person. I look forward to hearing from you. Kind Regards, Charlie Young General Manager

Avoid room with interconnecting door at all costs

Tripadvisor 评级 3.0/5

Lauren H 经 TripAdvisor 认证的评论

Wonderful location but stay spoiled a bit by a lot of small annoyances. We arrived at 3.30pm and there was about a 30 min wait to check in. I can live with that and accept it was a prime time but I was really upset when I asked the main reception if I could use the Accor member check in line (as a member) and was told no, everyone needs to use the one line at peak check in time, and then saw at least three men swan into that line and get served without waiting while I as a female with a tired child languished in the main line. How unfair and not a good start! Once I finally got to check in the process was good. Got to room (private patio room 140) which was lovely and nice view. I noticed the locked interconnecting door and that a lot of noise seemed to be coming from under the door but that wasn’t a major problem until the next morning. Went to the cafe adjacent to reception and ordered hot chocolates and cakes from the cabinet (they don’t do Devonshire tea so if you see anything on their website that they do it’s not accurate). Ended up waiting about 30mins for the hot chocolates which was annoying as we wanted to get outside to take sunset photos but the quality was reasonable. Still no sign of the cakes by the time we finished the drinks. We ended up asking a waiter I said since the cakes were just pre made can’t I just come up and get them myself instead of waiting for ages longer. He brought them 5 mins later and apologised - the long wait was due to a lack of plates which doesn’t make sense to me, would have been happy to have it on the side of my hot chocolate saucer instead of waiting 30 mins. Cakes were nice. Grounds of hotel very pretty and good opportunities for autumn photos. Got to see the ponies and nice playground. Dinner was room service (two cheese burgers and a kids fish and chips) and the quality was fairly good although strangely one of our adults burgers arrived on a smaller plate with fewer chips. The ordering system said 40 mins but it was just over an hour which is understandable for a public holiday. Went to the indoor pool at 8.30pm and it was empty which was fantastic and we really enjoyed the pool, spa and sauna. Bed was comfortable but the sleep was rudely interrupted by a massive argument by the couple in the next room that started just before 7am , we could hear everything through the interconnecting thin door and it was aggressive and went on for about an hour. It was actually very upsetting and not a good way to be woken up on holiday, just when I was about to call the reception to see what could be done it stopped when they loudly announced it was time for them to go to breakfast but by then there was no hope of us getting back to sleep. This is the kind of experience I would expect in a low class motel in a sketchy area not an expensive resort. We went to breakfast at 9am and found the buffet to be great , good food and good selection and replenished often. We had a school holiday activity hair braiding appointment booked for 10.20 and that was wonderful (book these activities early as many were turned away) although took over an hour (totally fine by me) but by then we had been locked out of our room (was expecting it to maybe take 30 mins giving us time to brush teeth back in room before leaving). The ladies doing the braiding and nails were amazing! Love their work! So wonderful and kind - kudos to them. Over the phone the reception was fine about us checking out half an hour late due to the hair braiding but I was a bit upset that the same reception man that didn’t allow me to use the member check in made a big deal about me not being able to show him my id to get back into my room when we got locked out due to expired keys, (handbag was in room) had the keys in my hand and could tell him my name , room and all details so it was not like we didn’t have proof of having been there. Would expect better for the money paid. Was not asked how my stay was when checking out but thought - why not - I’ll give unsolicited feedback and the reception staff member did apologise about the noise but said as they are full the conditions aren’t ideal at the moment and recommended requesting quiet room with no interconnecting door next time. Overall would consider returning as lots of an activities for kids, lovely location and views and many of the staff were amazing but would only go if they could guarantee room with no interconnecting door as to me it feels unsafe now. I want to emphasise I have no issue with kids noises as I have a kid myself but adults who have no consideration and have aggressive arguments at 7am are awful, and the hotel really needs to put sound proofing on interconnecting doors.

Dear 02441XVLaurenh, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your insights and are sorry to hear that your experience was marred by several inconveniences. We're particularly disappointed to learn about the confusion during check-in and the lack of consistency in managing the Accor member line. We will ensure our front desk staff understand the importance of adhering to our check-in procedures, and we apologize for the frustration this caused. We're glad you found your room to be pleasant with a nice view, but we understand how upsetting it must have been to be awakened by neighboring guests. We will review our room configurations to address the noise concerns and consider ways to improve soundproofing, especially for rooms with interconnecting doors. Your experience at the café with the delayed service for hot chocolates and cakes is not acceptable. It's unusual for a delay to be caused by a lack of plates, and we will investigate this further to improve our service efficiency. I'm glad you eventually enjoyed your treats, but the wait should not have been so long. Thank you for highlighting the positive aspects of your stay, such as the playground, the grounds, and the friendly staff who helped with hair braiding and nails. Your kind words will be shared with them, as they work hard to create enjoyable experiences for our guests. We're grateful for your feedback, and we will use it to improve our service and facilities. Thank you again for sharing your experience with us. We value your feedback and hope to welcome you back for a more positive stay. Kind Regards, Charlie Young General Manager

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其他网络用户评价我们的酒店

  • 1,366 评论 8.2/10 位置
  • 2,606 评论 6.3/10 房间
  • 2,797 评论 7.8/10 服务
  • 26 评论 5.9/10 上网
  • 1,566 评论 5.5/10 食物
  • 792 评论 4/10 清洁度
  • 704 评论 6.7/10 早餐
  • 601 评论 5.2/10 性价比

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