诺富特莫斯科基辅酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,962 评论

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描述

酒店其他优惠

  • 坐享优越的位置:位于首都中心地带,靠近地铁站和 Kievsky 火车站

  • 现代风格的客房,包括不同房型

  • 供应俄罗斯菜肴和国际菜肴的餐厅和全天候开放的温馨酒吧

  • InBalance 水疗中心(带泳池)

  • 举行商务会议和活动的理想场所

我们的客房

酒店位置

诺富特莫斯科基辅酒店

Kievskaya Ulitsa, 2
121059 莫斯科
俄罗斯联邦

GPS:55.743431, 37.562524

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

GOURMET BAR BY NOVOTEL

在餐厅舒适的氛围中享用早餐、午餐和晚餐,俯瞰莫斯科周边风景如画的景色。餐厅还为各种活动和商务会议供应特别菜肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,962 评论

TripAdvisor 评级  4.0/5  521 评论

Perfect location

Tripadvisor 评级 4.0/5

CashForPassion 商务住宿 - 经 TripAdvisor 认证的评论

Perfect location. Walking distance to big shopping mall. Two metro stations are nearby. Nice environment. Rooms are clean and tidy. Price is reasonable for such location. Suggested for business trip...

Dear CashForPassion! Thank you for choosing Novotel Moscow Kievskaya! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Kind regards, Guest Experience Manager.

Brilliant customer services and location

Tripadvisor 评级 5.0/5

TripMeNowSucker Couples - 经 TripAdvisor 认证的评论

First of all, due to the sanctions I wasn't able to use my international cards for payment in Moscow. Therefore, I would to say a massive thank you to Polina (at the front desk) for her outstanding support in getting everything ready for me on how to settle for the hotel.

Dear TripMeNowSucker! We appreciate your comments regarding your stay at the Novotel Moscow Kievskaya very much. It is pleasure for us to receive such a positive feedback. I will share your comments with our team and with Polina in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guests Experience Manager

Extremely unprofessional reception/staff

Tripadvisor 评级 1.0/5

ahmadabbani88 家庭住宿 - 经 TripAdvisor 认证的评论

The only good thing about this hotel is the location. Don't expect anything else, no recognition of member status or tier, very bad/unprofessional service resulted in me cancelling my supposed to be platinum accor membership. Avoid at all costs!

Dear Mr. Ahmad A! First of all let us thank you for choosing Novotel Moscow Kievskaya! And also thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are sad that we were unable to meet your expectations. We would be kindly grateful to you for more detailed feedback, it would help us to improve the quality and work out the situation. Please, do not hesitate to contact me: h8225-qm@accor.com And I sincerely hope that we`ll solve the situation. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Kind regards, Guest Experience Manager.

Very Friendly and Helpful Staff

Tripadvisor 评级 4.0/5

ShakingTree 家庭住宿 - 经 TripAdvisor 认证的评论

We arrived on Christmas with a problem. I did not have my internal Russian ID. Renata at the front desk worked with me in the nicest way possible. She escalated to an off-site manager to work with a copy. She was professional, courteous and got the problem solved so the kids and I could enjoy our time together. To make things even better, she called me by my name when we checked out. All with a smile. I would definitely recomend.

Dear ShakingTree! Thank you for sharing your opinion about our hotel! Our team is very happy that we met your expectations. And special thanks for your recommendation. Hope to see you again very soon. Kind regards, Guests Experience Manager.

A disappointing staycation

Tripadvisor 评级 1.0/5

maqiraz Solo travel - 经 TripAdvisor 认证的评论

I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.

Dear maqiraz, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 584 评论 9.5/10 位置
  • 751 评论 7.8/10 房间
  • 605 评论 8.7/10 服务
  • 6 评论 7.9/10 上网
  • 329 评论 8.5/10 早餐
  • 299 评论 8.4/10 清洁度
  • 228 评论 5.9/10 舒适度
  • 137 评论 9.3/10 氛围

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