铂尔曼奥克兰公寓酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 4,152 评论

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描述

酒店其他优惠

  • 位于奥克兰市中心,步行即可到达公共车站

  • 拥有 Luxe 水疗中心、按摩浴缸、蒸汽房和桑拿房

  • 设有设备齐全的健身设施和宽大的室外露台

  • 16 个充满活力的会议场地

  • 提供 324 间客房、套房和公寓,可欣赏城市和海港景观

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酒店位置

铂尔曼奥克兰公寓酒店

Corner Princes St, and Waterloo Quadrant
1010 奥克兰
新西兰

GPS:-36.848281, 174.770271

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

TAPESTRY GRILL

Combining some of New Zealand's best ingredients, Executive Chef, Johnny Roullier and his team offer a comprehensive menu that evolves with the seasons. From dry-aged beef to vegan dishes, Tapestry promises something for everyone.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  4,152 评论

TripAdvisor 评级  4.0/5  3,248 评论

Service lapses

Tripadvisor 评级 2.0/5

law t 经 TripAdvisor 认证的评论

This property is dated and service lapses were apparent throughout. It was a far cry from what was experienced in 2017. Each time, staff(s) present the justification that team members are "new" and therefore not synced with the Accor level of service training. To be fair, details pertaining to respective departments as follows: 1. Concierge/Porter: Clearly saw the guest getting out of an Uber with two suitcases but chose to remain at their posts. Did not even assist in opening and/closing the door. 2. Front Desk: Their faces seem stoic and stern at all times. No smiles or greetings each time you pass through, unless, they know you and remember the interaction. There are some who are sincere and hospitable though, such as Leroy, Julien, and George, who go out of their way to help with noise/disturbance issues. The rest simply have their eyes glued to their screens and fervently hoping that they do not need to deal with the next guest in line. 3. Guest Experience/Loyalty: Virtually inexistent. They don't grasp the concept of the Accor Loyalty program and deem that a standard, typewritten card with a few meagre pieces of fruit in the suite would suffice. 4. Restaurant/Bar: Rather efficient. Able to manage despite high weekend crowds. However, inconsistent when it comes to offering of tea/coffee as a first round. They would rather the guest help themselves to the paper cups and tea bags than brew a fresh pot of tea, which takes forever to arrive. Staff at the bar look tired and expressionless. They do not even bother to intervene when they see students from the nearby University camping on the steps of the outdoor seating area and vaping/smoking (within hotel grounds). 5. Housekeeping: The saving grace of this property. Clean, prompt and polite when you pass them in the hallway. Preferences and specifications are noted and there's always someone manning the housekeeping line. Even the runners are polite and customer-centric. 6. Room/Product: Noise insulation is clearly an issue. The building is simply too old and noise from surroundings, especially that coming from juvenile students partying over the weekend is an issue. Clearly, the hotel is not upscale as repeatedly presented. There are better choices such as the Sofitel and Fable nearby which I would go to should I consider what's available under the Accor umbrella. I have no doubt that I will be receiving a standard response or none at all to this review but the objective remains to state that this property has deteriorated to the point of non-recognition. Dr. Sam Jay Yeo Accor Live Limitless (Diamond) Singapore

Nice Hotel

Tripadvisor 评级 5.0/5

Janet D 经 TripAdvisor 认证的评论

Lovely hotel - albeit at the top of a hill! We made good use of Uber’s to get back after a day/night out! Staff were friendly and the buffet breakfast was good. Our room was well appointed although looked out onto other buildings at the side of the hotel and was always quite dark, even in the middle of the day. Swimming pool & sauna / steam room were excellent.

Nice hotel but beware of held funds on credit card!

Tripadvisor 评级 3.0/5

Carolyn H 经 TripAdvisor 认证的评论

This hotel is very conveniently situated for the CBD and a short walk to the waterfront. We stayed here for 3 nights at the start of our road trip. The hotel is clean and the reception staff are very helpful. HOWEVER, the in room complimentary drinks were not refilled at all during our stay and our Global Account card which we are using to fund our trip was swiped at checking, reserving $150NZ. We had zero spend during our stay and 10 days after our checkout ( 8 business days) the payment is still pending. We have called the Pullman 3 times to request this is removed but we've had no success. If staying there again, I would offer a credit card that is not going to be used so all funds would be available for spending at will. All other vendors have released held funds within 2 working days so I'm at a loss as to why the Pullman cannot do the same.

Wouldn’t stay here again

Tripadvisor 评级 2.0/5

Jonsonwhanau Couples - 经 TripAdvisor 认证的评论

We are very loyal Accor members and decided to come into the city and have a staycation after we had amazing service at the Pullman in Rotorua, well what a disappointment it was. We arrived at 330 and our room wasn’t ready, staff looked like they were seriously understaffed as they were grumpy and looked stressed. The room was very average. No acknowledgement from the hotel as loyal members. The lounge was good with a great variety of drinks and food, but we did feel like naughty kids going up for a second drink - the man that sits and watches you is a bit intimidating. Overall I wouldn’t return it wasn’t a cheap hotel and I feel like there are way better places to stay

Why ask for special requests when reserving?

Tripadvisor 评级 3.0/5

Tourist303342 经 TripAdvisor 认证的评论

I booked this hotel in early March. I wrote down specific requests in the reservation - high floor, bathtub, sharps container, and mattress pad. We paid for Wednesday , to be sure we could get into the apartment early on Thursday when our flight arrived from the states. We were given an apartment on the 7th floor out of 17 floors, no bathtub, no sharps container, and no mattress pad. Why ask for special requests, if the hotel doesn’t seem to read them? I had specifically emailed the hotel about the bathtub request, and it had been acknowledged by the hotel. When we arrived, we were told that if we just waited a couple of hours, we could move from the apartment with only a shower, to one with a bathtub. We were asked to stay in the apartment with a shower until the one with a bathtub was ready. We arrived at 8:00 am, and finally gave up at 2:00 pm, when the reservation agent told us she still had no room number, and no real idea when the room with a bathtub would actually be ready. To be fair, the manager on duty called us after we spoke with the reservation agent, and comped us a free breakfast. The apartment itself is very nice, but we will rethink staying at this hotel again.

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其他网络用户评价我们的酒店

  • 796 评论 9.2/10 位置
  • 2,044 评论 6.4/10 房间
  • 2,127 评论 8.4/10 服务
  • 35 评论 6.1/10 上网
  • 707 评论 7.3/10 设施
  • 655 评论 6.7/10 食物
  • 538 评论 7.7/10 早餐
  • 490 评论 7.5/10 清洁度

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