法兰克福歌剧院福索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,454 评论

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描述

酒店其他优惠

  • 获得 ALLSAFE 认证的酒店

  • 该市唯一的"特别酒店"

  • 大堂设有法式艺术画廊

  • 索菲特水疗中心、游泳池和 24 小时索菲特健身房

  • 位于歌剧院广场

我们的客房

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酒店位置

法兰克福歌剧院福索菲特酒店

Opernplatz 16
60313 法兰克福
德国

GPS:50.115941, 8.673665

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT SCHÖNEMANN

法兰克福当地美食与法国美食的结合。歌剧院广场别致的内饰和地中海式氛围体现了烹饪理念,在这里您可以享受到当地特色食材和美酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,454 评论

TripAdvisor 评级  4.5/5  658 评论

卓越奖 2023

Good but with room for improvement regarding service

Tripadvisor 评级 4.0/5

Kai W Couples - 经 TripAdvisor 认证的评论

Location is great. Hotel has a luxurious feel to it and the lobby + areas are beautifully designed. Breakfast was up to Sofitel-standards (in other words: great). Upgraded the room proactively because of the Platinum status. Room was spacious. However the service aspect really needs improvement. Contacted the FO beforehand as it was my partners birthday. Assured me they would arrange something. Nothing was there. Asked for it, no record of it but they would take care of it. Again, nothing happening. Finally late at night after asking for it 4 times and waiting a long time they delivered a bottle of sparkling wine. Obviously, I do not expect them to do something, but communicating they will arrange something special gives a certain sense of expectation. Also the corridor smelt like weed but this is nothing the hotel can help. Service at breakfast could use improvement too as we had to wait 20 minutes (and had to ask twice) for the coffee and tea. Also had to wait a very long time until we could order some a la carte food. In general I would recommend, but by far not one of the best sofitels I had.

Dear Kai Wester, Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I'm sorry that your experience didn't meet your expectations; Please allow me to sincerely apologize. At Sofitel Hotels & Resorts, we strive to provide every customer with a superior service experience. That's why your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issue and prevent it from occurring in the future. We are pleased that we were able to contact you and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Vera Blackert Assistant to the General Manager

Best start for a Germany holiday

Tripadvisor 评级 5.0/5

Mohammed Z 经 TripAdvisor 认证的评论

Our first family holiday in Germany. Frankfurt was the starting point before driving to the Black Forest. Great 5 star service with very friendly staff. Good recommendations for sightseeing and shopping right next to the hotel. Thank you very much

Bonjour MohammedzC6632WI, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you again soon. Sincerely, Steffen Opitz General Manager

Heimtextil 2024

Tripadvisor 评级 5.0/5

shaiq2018 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is centrally located. Rooms are spacious. Staff goes out of the way to help you. It’s room service and house keeping is spot on. Stefan the GM is there to welcome guests and attend to their issues if any. A charming personality. Philippee at concierge would be more than happy to help you with whatever you want. The bell boys are smiling and ready to extend any kind of help. I would not look anywhere else if in Frankfurt. Full 5 stars

Bonjour Shaiq2018, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Philipp. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you again soon. Sincerely, Steffen Opitz General Manager

Sofitel Frankfurt : Harikasınız..

Tripadvisor 评级 5.0/5

HASSASGEZGIN Solo travel - 经 TripAdvisor 认证的评论

I had a tremendous stay with the speed of entry to the room, expert reception, fast elevators, room cleaning, room quality, silence, sufficient and quality breakfast and dinner and sincerely smiling staff. Last word, you are wonderful..

Dear Hassasgezgin, Çok teşekkür ederim. Your kind words are highly appreciated and have been shared with the entire team. We are looking forward to welcome you back soon. warm regards Steffen Opitz General Manager

5 Star Hotel

Tripadvisor 评级 5.0/5

carmenmT1926JL 商务住宿 - 经 TripAdvisor 认证的评论

Sofitel Hotel provided Superb customer service! A Beautiful Hotel. In the Heart of Frankfurt. Close to all attractions, restaurants and activities. In addition I must name some incredible staff: Anne, Travel Advisor, Mrs Lopez, Any problem was no problem, George, Always smiling. Do anything for the Guest. Amelia, Waitress. Was charming and sometimes funny!! IMPORTANT: Hotel focuses on cleanliness.

Bonjour CarmenmT1926JL, Thank you for your 5-star review of the Sofitel Frankfurt Opera. We are delighted to hear that our customer service provided an enjoyable experience. We pride ourselves on ensuring that our guests have access to all the attractions, restaurants and activities in the area, as well as having a team who is attentive and personable. Your kind words about Anne, Mrs Lopez, George, and Amelia are very much appreciated and have been shared with them. We look forward to welcoming you back soon! Sincerely, Steffen Opitz General Manager

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其他网络用户评价我们的酒店

  • 331 评论 9.5/10 位置
  • 513 评论 8.2/10 房间
  • 715 评论 8.5/10 服务
  • 5 评论 2.6/10 上网
  • 217 评论 7.4/10 早餐
  • 160 评论 9.1/10 氛围
  • 114 评论 8.1/10 设施
  • 110 评论 7.2/10 清洁度

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