伦敦帕丁顿美居酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 919 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 酒店获得了 Clifton 的安心悦界认证

  • 四间专用会议室,可容纳多达 35 位客人

  • 酒店内设有小酒馆风格的餐厅和 24 小时开放的健身中心

  • 步行 2 分钟即可抵达西区 Hyde 公园

  • 旁边是 Paddington 车站,15 分钟即可抵达希斯罗机场快线

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酒店位置

伦敦帕丁顿美居酒店

144 Praed Street, 帕丁顿
W2 1HU 伦敦
英国

GPS:51.516334, -0.174869

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

FRANKIE AND BENNY S

Frankie & Benny's 餐厅从早上 7 点开始营业,确保客人可在忙碌的城市苏醒之前享用早餐。在一天结束时,餐厅还将为客人提供精致的晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  919 评论

TripAdvisor 评级  3.5/5  2,455 评论

絕佳的住宿地點

客户意见评级 4.0/5

C. 单人住宿 - 所有已确认评论

這應該是我住過最小間且價格最貴的Mercure的飯店!因為它位在倫敦的市中心且就在London Paddington Station的旁邊,到各個主要的景點和London Heathrow Airport都相當地方便。在寸土寸金的倫敦Zone 1,會有這樣貴的價格和房間大小也能理解和接受。房間雖然很小,除了沒有冰箱之外,其他的設備和備品都相當齊全,每天的清潔也算仔細。浴室內的毛巾相當厚實,很好用。而且淋浴間的玻璃門板使用滑軌開關,所以在洗澡時,幾乎不會有水濺出去,是非常聰明的設計。

Dear Hsiu-Ping C., Thank you for your detailed review! We’re delighted to hear that you appreciated the strategic location of our hotel and the thoughtful design of our shower rooms. We understand that the room size and the absence of a refrigerator were points of concern, and we appreciate your understanding of the space constraints in central London. Your feedback is invaluable to us, and we will certainly consider it as we strive to improve our guest experience. We hope to welcome you back soon for another pleasant stay! Kind Regards, Imed Chikhaoui

Convenient No Frills

Tripadvisor 评级 3.0/5

robwC7219TM 经 TripAdvisor 认证的评论

Perfectly located for Paddington Station and the Heathrow Express. The building is fantastic but the interior needs to be refreshed. Staff were very friendly and helpful. The double room I had was very small to the point there was nowhere to store luggage, but the bathroom was spacious with a powerful shower and the bed was very comfy. It's great to see a focus on more sustainable hospitality with refillable shower gel, shampoo and soap instead of single use containers, but that didn't extend to the other complementary items in the room including individually plastic-wrapped biscuits. Also nice to see little touches like shaving and toothbrush kits. It would be better to manage guest expectations by not overselling the "fitness suite" which is a room big enough for 2 people to workout comfortably, with about 10 equipment stations crammed into it so that noone can work out effectively. The food at Frany and Benny's restaurant was OK but the service was excellent and very friendly. Overall - 2.5 stars with potential to be a 3.5 with some care and attention.

Dear robwC7219TM, Thank you for choosing our hotel for your stay and for taking the time to provide us with your valuable feedback. We are delighted to hear that our location served you well and that you found our staff to be friendly and helpful. It’s also great to know that the bathroom amenities and the comfort of the bed met your expectations. We appreciate your insights regarding the room size and storage options, as well as your thoughts on our sustainability efforts and fitness suite. Your comments are instrumental in guiding our continuous improvement, and we will certainly consider how we can better manage guest expectations and enhance our offerings. We’re glad that the service at Frankie and Benny’s restaurant left a positive impression, and we will pass on your kind words to our team. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future, offering an even more comfortable and enjoyable experience. Kind Regards, Imed Chikhaoui

Worst Mercure

Tripadvisor 评级 1.0/5

Martin M 经 TripAdvisor 认证的评论

While I have used this hotel before, I find it the worst Mercure I have used. The bathrooms are all too small, the rooms can be noisy. The shower was cold in the morning and the staff at reception did not seem at all bothered, nonchalant in fact. I think I will need to reconsider using this Mercure in future which is a shame as I try to stay loyal to Accors.

Dear 19Wyvern, Thank you for your feedback on your recent stay at our hotel. We are very sorry to hear that you had a poor experience and that you were dissatisfied with our bathrooms, rooms, shower, and staff. We apologize for the inconvenience caused by the small bathrooms, the noisy rooms, and the cold shower. We understand that these are unacceptable and frustrating situations, and we are working hard to improve them as soon as possible. We also apologize for the lack of attention and care from our reception staff. We value your loyalty to Accor and we appreciate your honest comments. We will use your feedback to train our staff and to ensure that they provide a better service to our guests. We hope you will give us another chance to serve you better in the future and to show you our true standards of hospitality. Kind Regards, Imed Chikhaoui

Really enjoyed our stay - great base for exploring London

Tripadvisor 评级 4.0/5

Gryffytybear Couples - 经 TripAdvisor 认证的评论

Great location next to Paddington Station. Some background noise from trains ( and construction site) but not too intrusive - my husband didn’t hear anything. Very friendly and welcoming staff on reception. Had a complementary drink at the bar. We had a 3rd floor room overlooking the street but no noise/light pollution due to double glazed windows and blackout curtains. Good sized clean room, king size bed, complimentary soft drinks in the fridge and a small bottle of Prosecco. Bonus in the bathroom with a bath, shower and a window! Nice fluffy towels and a good range of toiletries, robes and slippers. We tried the on site Frankie and Benny’s breakfast one morning and found it tasty and value for money, with a lovely lady serving us. Only two negatives - the shower curtain needed replacing and I found the a/c noisy ( my husband didn’t ).

Dear Gryffytybear, Thank you for your lovely review and your high rating. We are thrilled to hear that you had a great stay at our hotel and enjoyed our location, our amenities, our staff, and our breakfast. We appreciate your feedback and we are happy to inform you that we are in the progress of changing the AC system and the project will be completed and finished in two months time. We should not face any AC noise with a modern and new system. Regarding the shower curtains, I have shared your comment with the housekeeper manager and they will be changed immediately. We apologize for any inconvenience caused by these issues and we hope that they did not affect your overall satisfaction. Thank you for choosing us and we hope to see you again soon. Kind Regards, Imed Chikhaoui

Very comfy stay.

Tripadvisor 评级 5.0/5

A8583PXtraceyb Couples - 经 TripAdvisor 认证的评论

Very comfy pleasant stay and so handy being so close to Paddington, literally a couple of minutes walk. Great place to get over our long haul flight, didn't try the restaurant but looked like a nice place to relax. We chose a small room as it was only for one night.

Dear A8583PXtraceyb, Thank you for sharing your review of your stay at one of the hotels near Paddington station. I’m glad to hear that you enjoyed the comfort and convenience of the location, and that you had a good rest after your flight. Kind Regards, Imed Chikhaoui

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其他网络用户评价我们的酒店

  • 1,002 评论 9.6/10 位置
  • 1,379 评论 4.4/10 房间
  • 886 评论 7.5/10 服务
  • 13 评论 8.4/10 上网
  • 974 评论 2.1/10 舒适度
  • 374 评论 5.8/10 清洁度
  • 263 评论 2.8/10 设施
  • 210 评论 5.7/10 早餐

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