伦敦帕丁顿美居酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 1,009 评论

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伦敦帕丁顿美居酒店 - Image 1
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144 Praed Street, 帕丁顿, W2 1HU 伦敦, 英国

描述

酒店其他优惠

  • 酒店获得了 Clifton 的安心悦界认证

  • 四间专用会议室，可容纳多达 35 位客人

  • 酒店内设有小酒馆风格的餐厅和 24 小时开放的健身中心

  • 步行 2 分钟即可抵达西区 Hyde 公园

  • 旁边是 Paddington 车站，15 分钟即可抵达希斯罗机场快线

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酒店位置

伦敦帕丁顿美居酒店

144 Praed Street, 帕丁顿
W2 1HU 伦敦
英国

GPS:51.516334, -0.174869

电话
传真 +44 20 7706 8800

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

FRANKIE AND BENNY S

Frankie & Benny's 餐厅从早上 7 点开始营业，确保客人可在忙碌的城市苏醒之前享用早餐。在一天结束时，餐厅还将为客人提供精致的晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.7/5  1,009 评论

TripAdvisor 评级  3.5/5  2,464 评论

Truly awful, never again

Tripadvisor 评级 1.0/5

mmc50205 经 TripAdvisor 认证的评论

This is positively the nastiest hotel room I have used in many stays in London. Room 419 was squalid - the shower and TV do not work, its Tony window opens onto an internal tunnel of some kind, the aircon is broken. The room was not cleaned properly, and on one night a pillowcase appeared to be covered in blood or ketchup or something vile. I will do anything I can to avoid this hotel in the future, and have asked my work to make sure no one has to use this venue.

Dear Mmc50205, We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations. We understand that the condition of Room 419 was not up to standard, with issues related to the shower, TV, air conditioning, and cleanliness. We sincerely apologize for these inconveniences and the discomfort they caused during your stay. The incident with the pillowcase is particularly concerning, and we assure you that this is not reflective of our usual standards. We have taken note of your feedback and will conduct a thorough investigation into these matters. We value your feedback and will do everything we can to rectify these issues. We hope that you will give us another chance to provide you with a better experience in the future. Kind Regards, Imed Chikhaoui

Worse Stay

Tripadvisor 评级 1.0/5

554deepak 商务住宿 - 经 TripAdvisor 认证的评论

It was worse to stay in room which is smaller than average washroom, i paid them full and saw on net before booking. I also gave them instructions too but they gave me room which is lie store with no viee and bed like dormatory, i trusted brabd mercure and today my trust in brand goes for ever. I requested manager and front office guy too but no help. I even can breathe properly in room. Dont trust and dont stay without looking room. Room No 208 please view chart.

Dear 554Deepak, I am truly sorry to hear about your experience with room 208. We strive to provide our guests with the best possible service and accommodations, and it seems we fell short during your stay. Please know that the room you were allocated was the one you had booked. Due to the hotel being fully booked, we were unable to upgrade your room. We understand that the size and lack of view in room 208 did not meet your expectations, and for this, we sincerely apologize. We value your feedback and will take it into consideration as we continually work to improve our guest experience. We hope that despite this experience, you will give us another chance to serve you better in the future. Kind Regards, Imed Chikhaoui

“The Hotel from Hell”

Tripadvisor 评级 1.0/5

ekasith 经 TripAdvisor 认证的评论

Run away from this hotel. This is the hotel from hell. Nothing in this hotel is functional including the human. ถึงคนไทยทุกคนครับ รร. นี้ เป็น รร. ที่แย่มากที่สุดเท่าที่เคยไปพักมา ทำเลดีมาก แต่ทุกอย่างใน รร. ใช้งานไม่ได้ ลิฟท์ แอร์ รวมทั้ง พนง ใน รร. ขอแนะนำให้หลีกเลี่ยงครับ

Dear Ekasith, We have noted your feedback and would like to clarify a few points. Upon your check-in, when you expressed dissatisfaction with the room, we offered a full refund. Our records indicate that you did not stay with us following this interaction. Our staff is committed to providing the best service possible, and we believe they deserve respect and appreciation for their efforts. We do not condone any form of insult towards them. We understand that everyone is entitled to their opinion, and we respect your right to express yours. However, we believe that our hotel and staff strive to provide a positive experience for all our guests. Kind Regards, Imed Chikhaoui

This place is a hellhole

Tripadvisor 评级 1.0/5

cornwall100 经 TripAdvisor 认证的评论

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Dear Cornwall100, Thank you for your detailed review. We’re sorry to hear about the issues you experienced during your stay. We understand that the change from a double-bed room to two single beds was not ideal for you. We strive to accommodate our guests’ preferences and we apologize if we fell short in this instance. We’re aware of the issues with the air conditioning and the phone in your room. We’re currently working on upgrading our systems to ensure a more comfortable stay for our guests. We also acknowledge the inconvenience caused by the fire alarm and the smell of cigarettes. We’re taking steps to address these issues to provide a more pleasant environment. Regarding your concerns about data privacy, we adhere strictly to GDPR regulations and take the privacy and security of our guests’ data very seriously. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to serve you better in the future. Thank you for your stay. Kind Regards, Imed Chikhaoui

地點便利

客户意见评级 3.5/5

K. 情侣住宿 - 所有已确认评论

酒店位置非常優越，鄰近火車站、tube，往返機場非常方便。酒店前台職員、收拾房間的職員及工程人員也非常友善。房間內有雪櫃和盒裝水是很好的。晚上回到房間，覺得空氣比較侷，有一陣氣味，但房間的空調不能運作，因為想空氣流通，所以通知前台，工程人員說所有房間的空調都是不能運作，唯有給我們一把風扇，這點比較奇怪， 但我明白他是真的盡力想幫我。為著想空氣流通，我們唯有打開窗，都算可以解決了問題。洗手間的花灑杆是鬆脫的，我們要小心使用，因為怕另一螺絲鬆脫。 升降機有時不能運作， 要靠外面工程人員幫忙推門，升降機才可以上升。 希望充電插頭可以增加，因為當有3部手提電話1部電腦要充電時，便要拔掉座地燈的插頭。 整體來說，按房租費用對比，Mercure London Paddington 是值得推薦的。

Dear Tsz Ling K., Thank you for taking the time to share your experience at our hotel. We are glad to hear that you found our location convenient and our staff friendly. We understand your concerns about the air conditioning system and apologize for any discomfort you experienced. We would like to inform you that we have initiated a project to upgrade our AC system to provide a better and more comfortable environment for our guests. This is the main reason why the AC was off during your stay. We expect this project to be completed in the next couple of months. We appreciate your understanding and patience in this matter. In the future, should you experience any issues, our front desk and engineering staff are always ready to assist and provide solutions, such as fans for air circulation. We have noted your feedback about the shower rod, elevator operation, and the need for more charging plugs. We are continuously working to improve our facilities and services based on guest feedback. Thank you for recommending Mercure London Paddington. We look forward to welcoming you back after our upgrades are complete and providing you with an even better stay experience. Kind Regards, Imed Chikhaoui

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其他网络用户评价我们的酒店

  • 1,000 评论 9.5/10 位置
  • 1,386 评论 4.4/10 房间
  • 888 评论 7.6/10 服务
  • 15 评论 8.1/10 上网
  • 970 评论 2.2/10 舒适度
  • 363 评论 5.7/10 清洁度
  • 307 评论 6.5/10 性价比
  • 258 评论 2.6/10 设施

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