索菲特蒙得维的亚卡拉斯科赌场和水疗酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 746 评论

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描述

酒店其他优惠

  • 酒店设有 5 个活动场地,最多可容纳 250 人

  • 全年开放的室内和室外温水泳池

  • 专享水疗中心、美容沙龙、按摩室和桑拿房

  • 专享酒吧,采用现代装饰,可欣赏海滩美景

  • 餐厅供应独特且可持续的有机美食

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酒店位置

索菲特蒙得维的亚卡拉斯科赌场和水疗酒店

Rbla Republica de México 6451
11500 蒙得维的亚
乌拉圭

GPS:-34.890555, -56.055278

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酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT 1921

Restaurante 1921 餐厅可欣赏海滩和卡拉索街区的美景,提供创意十足的美食,将我们的卓越特色菜肴与当地有机食品结合到一起。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  746 评论

TripAdvisor 评级  4.5/5  1,523 评论

卓越奖 2023

Still a favorite

Tripadvisor 评级 4.0/5

Linda K 经 TripAdvisor 认证的评论

Impressive building! Staff helpful. 2 rooms and one with an 8 year old which they insisted an upgrade; but that room was actually smaller than the standard room for more money. Breakfast = eh! Great location away from the city and walkable to great restaurants.

Bonjour! Thank you for choosing us and for giving us your feedback, which we take to improve our service. Best regards

Elegant, sumptuous and comfortable

Tripadvisor 评级 5.0/5

Travelesq 经 TripAdvisor 认证的评论

This was a fantastic place to stay for three nights. The hotel is outside the central area and it will take a good 15 minutes to get to the center, but it is worth it. Our room was clean, comfortable and enormous in size. A particular shout-out to the Lobby Manager Rodrigo for making certain our stay went smoothly.

Bonjour Thank you very much for choosing us for your stay in Montevideo. It is very nice to know that you enjoyed the hotel and the city. Best regards

Good choice

Tripadvisor 评级 5.0/5

bicheno 经 TripAdvisor 认证的评论

A historic building with a wonderful lobby. Opposite a nice beach. The rooms could need a refurbishment. They have a kinda open bathroom which we didn´t like. The pool area is nice with a little lawn. Best thing was the wonderful breakfast with excellent service. The egg dishes were great and the bread and croissants were really delicious.

Bonjour! Thank you so much for sharing your experience and highlighting our service. We are so happy to hear that you had a Magnifique stay! Best regards

Beautiful hotel with horrible client service

Tripadvisor 评级 1.0/5

Calvin M 家庭住宿 - 经 TripAdvisor 认证的评论

We arrived on New Year’s Day from Buenos Aires, Argentina to Uruguay because we have a flight departing from Montevideo to Los Angeles (via Bogota) very early in the morning on Jan 2nd. Since this is the first day of 2024, I wanted my children to enjoy a castle-like hotel during the day, while we parents try our luck at the hotel casino during the night, so we chose to book the Sofitel Carrasco Resort and Casino. I booked a room at the Sofitel with a King size bed to enjoy during the day and let the children sleep at night for a few hours while my wife and I spent time at the hotel’s casino until our 3am departure time. Our goal was to not sleep at night in Montevideo and sleep instead during our entire 13 hour flight combo to Los Angeles. Upon our arrival, the hotel management insisted that we purchase a second room because per their policy, two adults and two kids could not stay in one room no matter the circumstances. I have never experienced such strictness and rude attitude anywhere I have travelled, and I travel a lot. We were given a separate room, not connected to ours, for our two daughters. Hotel management won their ‘policy’ battle, but lost the war because a) we will now be sleeping tonight rather than gambling and b) we will NOT be booking any rooms with the Sofitel brand in the future.

Bonjour Mr. Calvin Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincere apologies. Please note that this problem was a true exception to our regular practices. Rest assured that we are taking the appropriate measures to address the matter. All our efforts are concentrated on preventing future inconveniences. It should be noted that your reservation was made for two adults only and you were two adults, a 15 year old teenager and a 9 year old child. You booked a superior room (our initial category) of 30 m2 with queen bed, we not only complied with the policies but we also complied taking care of your safety. We are looking forward to welcoming you again at Sofitel. Please do not hesitate to contact me during your next visit. Sincerely, Rodrigo Tanco Lobby Experience Manager

So so for a Sofitel

Tripadvisor 评级 2.0/5

ryanfB9616CC Couples - 经 TripAdvisor 认证的评论

We have stayed at many Sofitels and this one missed the mark. Pros - - Building is beautiful and architecturally stunning - Rooms are large and modern - Location is in a very safe part of Montevideo that is walkable to restaurants, coffee shops etc Cons - - The fitness center is tiny and nowhere the size you’d expect of a 5 star hotel. I brought up to Javier and the team and the reason was the building is old. (?) when I asked for a day pass of another gym in the area they recommend two, both 30 min drive away - Rooms are commonly not ready at 3pm. We got our room at 330p ish, last of the large group of people waiting for their late rooms (supposedly since we were the ones complaining the least) - Because of the wait for rooms, we were given a coupon for free drinks, only to be told later that the drinks we chose weren’t eligible and they appeared on our room bill - Basic activities like renting bikes required several rounds of conversations with the team. Note - When these issues were raised to Javier they removed the “free” drinks from the bill.

Bonjour Mr.Ryan Thank you very much for taking the time to share your impression on your stay at Sofitel Montevideo Casino Carrasco & Spa. We are sorry your experience did not meet your expectations, please accept our sincere apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback on your negative perceptions allows us to prevent any future inconveniences. We are very grateful for your comments on this matter, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Tanco Lobby Experience Manager

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其他网络用户评价我们的酒店

  • 249 评论 9.1/10 位置
  • 436 评论 5.7/10 房间
  • 568 评论 7.6/10 服务
  • 16 评论 4.7/10 上网
  • 248 评论 8.3/10 设施
  • 206 评论 8/10 氛围
  • 186 评论 7.2/10 早餐
  • 155 评论 7/10 食物

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