里尔鲁贝美居大酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 482 评论

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描述

酒店其他优惠

  • 获得了安心悦界认证,实施更加严格的卫生措施

  • 装饰艺术风格的建筑

  • 客房采光明亮,配备空调和 NUXE 用品

  • 步行 300 米(328 码)即可到达 La Piscine 博物馆,乘坐地铁 15 分钟即可到达里尔市中心

  • 餐饮服务提供新鲜自制菜肴

我们的客房

酒店位置

里尔鲁贝美居大酒店

22 avenue Jean Lebas
59100 鲁贝
法国

GPS:50.692593, 3.170813

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Le Vieil Abreuvoir

餐厅从周一中午至周五中午开放(周五晚上、周末和公众假期休息)。我们供应当地时令精美菜肴,还推荐我们的"市场菜单"。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  482 评论

TripAdvisor 评级  4.0/5  456 评论

Fraudsters, old, noisy & dirty

Tripadvisor 评级 1.0/5

marcelq118 商务住宿 - 经 TripAdvisor 认证的评论

Don´t go there, only idiots and fraudsters work here! I was visiting this Hotel in January. The Hotel was booked through Expedia. I was staying in the Hotel for one day, on the 2nd day my room was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I have paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to me and promised me to take care on a reimbursement. Nothing happened. Then I called them again, they promised again they will take care, again nothing happened, I wrote a mail, no response. In again called twice, again just empty words and on the last call they seriously said we delete the booking and it´s not our problem anymore. Here you have to pay double, so better take a nicer hotel. the rooms are noicy, you can hear your neighbors, the firealarm went on several times and the beds are uncomfortable.

Awful service and attitude

Tripadvisor 评级 1.0/5

Richard K Friends getaway - 经 TripAdvisor 认证的评论

Booked the hotel via Booking.com at a reasonable price for the world cup rugby game. Email from the hotel a week or so later to say there was an error with my booking and we'd been bumped to a sister (cheaper) hotel miles from Lille centre and the rugby stadium. 1) if there was a problem with the booking how did they have my details and booking info. 2) we were cancelled because we'd presumably booked at a non- premium rugby rate. 3) they'd booked us into the cheaper 'sister' chain.. who actually had no record of our booking .. so then had to re-book at whatever the premium rate was. Awful service and attitude for a 'mistake' their end.

A run-down hotel with incredibly bad service

Tripadvisor 评级 1.0/5

Daniel S 经 TripAdvisor 认证的评论

A run-down hotel that lacks of essential services and has incompetent and unfriendly staff. Room service did basically not exist. No refill of coffee or tea. Used cups were removed but no new cups were provided. When I asked at reception, I was only told that this is standard as guests are supposed to use their cups for the entire stay. When I pointed out that I didn't have any cups in the room anymore, they didn't have an answer how I should drink my hot beverages. Also, the garbage bin was not emptied. I could continue the list of shortcomings here. I think it's fair to say that this is the worst room service I have ever experienced at any hotel. The reception staff was extremely unfriendly when I complained. As mentioned before, they came up with ridiculous explanations and were not at all helpful, not in any way. The reception staff had communicated with their manager as part of the complaint. But when I asked to speak with the manager, I was told that the manager is not available to speak to me. What a disappointing response. Well, if you want to have a nice experience in Roubaix, do avoid this run-down hotel at any means. Their service is incredibly bad and certainly not worth the prices they ask for.

Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. We would like to inform you that the reception is always at your disposable if you need coffee or tea, you can also ask them any crockery. Morever, please rest assured that we will take your comments into account in order to improve the services offered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simon NOEL Sales Department

Lovely staff

Tripadvisor 评级 4.0/5

Amy Rebecca L Couples - 经 TripAdvisor 认证的评论

Quiet hotel but the staff explained that Summer is their down time because they cater mostly to businesses/ events. The receptionist was so helpful, he doubled as the bartender and he was really great. The room was simple but not lacking

Friendly staff, poor bed

Tripadvisor 评级 4.0/5

AWO1971 商务住宿 - 经 TripAdvisor 认证的评论

Hotel is nice, very friendly staff. Hotel a bit worn but clean. only bad thing about my stay was the bed, the condition of the bed was very poor, i could feel the springs and felt like i was unable to escape the middle due to the fact of wearing, felt a bit like sleeping in a bowl, no top mattress didn't make it better, pillows was baby size.

Good afternoon, Thank you for your comment following your stay in our hotel. Please excuse us for the bedding problem, I would like to inform you that these will be changed for you in the 3rd quarter of this year. Regarding the pillows, they are referenced by the Accor brand. We will be sure to pass this information. Cordially, Clarisse Galland Sales Department

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其他网络用户评价我们的酒店

  • 138 评论 6.6/10 位置
  • 281 评论 5.7/10 房间
  • 277 评论 8.9/10 服务
  • 120 评论 7.5/10 早餐
  • 111 评论 5.4/10 设施
  • 93 评论 6.5/10 清洁度
  • 8 评论 0.8/10 酒吧和饮品
  • 7 评论 4/10 运动休闲

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