天鹅谷葡萄酒庄诗铂高级服务公寓 4 星

Tripadvisor 评级 4.0/5 217 评论

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描述

酒店其他优惠

  • 高品质自助式公寓

  • 距珀斯只有 35 分钟路程

  • 靠近世界上最好的酒庄

  • 可前往泳池和水疗中心、网球场、高尔夫球场、餐馆和酒吧。

  • 提供免费店内停车场。

我们的客房

酒店位置

天鹅谷葡萄酒庄诗铂高级服务公寓

79 Hermitage Drive
6069 藤蔓
澳大利亚

GPS:-31.765375, 116.012718

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

TripAdvisor 评级  4.0/5  217 评论

A perfectly okay hotel when you will tour the vineyards in the Swan Valley.

Tripadvisor 评级 3.0/5

866kenta Couples - 经 TripAdvisor 认证的评论

We slept 3 nights in this place when we were going to explore the Swan Valley and its vineyards. Prons Nice rooms. With a sitting corner and dining table. Good cleaning. Located within approx. 20 minutes from various wineries. Own terrace with table and chairs. Barbecue area with grill. Quiet air conditioning. Pool open 10:00 Pm Hot pool. Cons Responsive, clearly heard the neighbors when they were talking. Avoid connected rooms. The pool area. Felt like a public bathing area. No toilets at the pool. Lots of children in the pool. No dedicated parking space. When we arrived on 3/3 (Saturday) the parking lot was full.

We really appreciate your feedback and I have noted your cons to pass on to our team. Thank you so much and glad you enjoyed Swan Valley.

Pool area made this a 3 star hotel instead of a 4.

Tripadvisor 评级 3.0/5

home2annika 经 TripAdvisor 认证的评论

Stayed here as a couple for 3 nights. We had a difficult time to find the check in arrangement at the Novotel Hotel. Checked in on March 3 by a guy in the 20s. He didn´t give information about anything at all. Not about restaurands pools etc. Had to ask for a map to the wineries and find out everything by ourselves. Room good, except the thin door do the connecting room where we could hear everything the neighbours did. Not nice. Pool area at Novotel hotel a disappointment. Like a public pool with not enough sun loungers and a lot of screaming kids. Not a place to be before 8 pm. They have a warm jacuzzi in the pool as well. Occupied before late in the evening. We loved the kangaroos in the garden and enjoyed our time at the different wineries in Swan Valley. Best service and wine tasting given at Sandalford Estate. Absolutely magnificent winery!!!

Thank you so much for taking the time to make your review. We really appreciate your time and we have taken on board your feedback.

Go elsewhere

Tripadvisor 评级 1.0/5

MariazBoys Couples - 经 TripAdvisor 认证的评论

Booked through the Accor program. Upon arrival we tried to check in and walked around for 30 minutes trying to find reception. Tried calling the number which just rang out on several occasions. Ended up at the Novotel across the golf course to be told that’s where check in was. Signage yo reception was incorrect. Room was not very clean, bed uncomfortable and pillows were flat. There were no extra pillows or blankets in the room. Not everyone wants the a/c on at night. The car park is too small, more rooms than car parks. If you arrive later in the evening you will have to park on the main road in the dark. Lighting to the main entry is virtually non existent, we had yo use our phone torches to see where we were going.

Hi MariazBoys, Thank you for your email and I apologise for the inconvenience. I can imagine your frustration trying to check in. Our standard procedure is to send through an email to explain exactly how to check in and to find your room so I apologise once again if this was overlooked. We acknowledge your concerns of the cleanliness and the pillows in the room. We have contacted the property to ensure that each of our apartments have the correct number of supplies. Thank you for your feedback regarding the carpark. We are more than happy to assess the lighting to see if we can make this brighter. We appreciate your review and we hope to be able to welcome you to another one of our properties soon. Warm Regards Resort Services

Lovely but not not very clean

Tripadvisor 评级 4.0/5

TracyS333 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed 3 nights in a two bed apartment. On arrival our address stated 79 hermitage rd , we arrived to find no reception spent 30 mins on side of the road trying to call resort with no reply’s . We decided to drive into the Novetel reception to ask where we would check in . Only to be told here this is the check in for the Sebel. No signs and the wrong address given . Apartment was fabulous but full of spiders dust and cobwebs ( see pics ) . Then we were told to strip our beds on departure (see pic) At just over $400 dollars a night and not serviced I think expecting your guests to strip the beds is very rude . Lovely resort but terrible house keeping .

Dear TracyS333, Thank you so much for your review; it has identified an issue which we were not aware of, and action has been taken to follow up the comments that you saw in the compendium regarding stripping the room on departure. Our team is just about to release a new online compendium which will be accessed via a QR code allowing timely changes whilst also reducing printing and waste costs associated with these types of documents. It looks as though our team has picked up on this detail in the new version and it should be released to the property within the next 7-10 days. I have followed up with our Reservations Team regarding the street address for your check in and have been advised that a confirmation letter was sent to your email advising of the check in procedure at The Novotel Vines, however I understand that sometimes this type of information can be overlooked and apologise for the inconvenience that was caused. The Vines team continues to work with our pest control company to eradicate the issues in the area associate with spiders and have also been notified of your comments regarding dust. I would like to thank you again for your review and assure you that we will continue to work with all our teams during these challenging times to provide the best product we can, and hope to be able to welcome you to the resort on another occasion. Warm regards Resort Services

Another lovely family break

Tripadvisor 评级 4.0/5

porter082021 家庭住宿 - 经 TripAdvisor 认证的评论

We had another wonderful family break at The Sebel in the Vines. Booking a 2 bedroom, 1 bedroom and a suite. Each room was well appointed with everything you need. BBQ's provided outside for your uses.

Dear porter082021 Thank you for your kind review and we look forward to welcoming you for another family break soon. Warm regards Accor Vacation Club

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其他网络用户评价我们的酒店

  • 43 评论 7.5/10 位置
  • 87 评论 7.8/10 房间
  • 34 评论 4.4/10 服务
  • 46 评论 6.9/10 设施
  • 31 评论 4.1/10 清洁度
  • 22 评论 3.2/10 食物
  • 14 评论 7/10 游泳池
  • 12 评论 3.5/10 性价比

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