凯恩斯美居酒店 4.5 星

客户意见评级 (ALL 评级) 4.1/5 434 评论

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安心悦界(ALLSAFE)认可酒店

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凯恩斯美居酒店是商务和休闲旅客的理想选择,提供从标准房到家庭房和水疗房等多种房型。我们很高兴能为您提供热情友好的服务和实惠舒适的住宿。

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酒店位置

凯恩斯美居酒店

15 Florence Street, Corner of Florence and Lake St
4870 凯恩斯
澳大利亚

GPS:-16.919012, 145.772888

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酒店内
  • 游泳池
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

我们的客人评论

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来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  434 评论

TripAdvisor 评级  3.5/5  91 评论

Solid average accomodation

Tripadvisor 评级 3.0/5

Cat W 经 TripAdvisor 认证的评论

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

Tripadvisor 评级 5.0/5

planetwonderer 经 TripAdvisor 认证的评论

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

Tripadvisor 评级 3.0/5

harerace 商务住宿 - 经 TripAdvisor 认证的评论

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Friendly and central to everything the city has to offer.

Tripadvisor 评级 5.0/5

Grant L 经 TripAdvisor 认证的评论

This hotel is only 10 a 10-minute walk to the city centre and the fantastic pubs and cafes on the Esplanade. If you want to do it in 2 minutes get one of the the electric scooters outside the reception area. The safe are welcoming and very friendly, making my 3-week stay a pleasure. The only downside was their restaurant is not open every night, but not a problem when you are that close to everything the city has to offer.

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Cairns.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant operates six days a week and close only on Sundays. For sure the next time you can experience alot more in our own restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Looks great from outside!

Tripadvisor 评级 3.0/5

whitty672018 家庭住宿 - 经 TripAdvisor 认证的评论

Arriving was a little bit of a hassle as Google sends you to another place. Place looks lovely from outside side. Service was okay, was a little setback that in-house staff are there to check mini bar before we leave the room for the day. The rooms were okay bathroom a little cramped especially trying to close the door. The beds are a little hazardous, locks on the wheels might be a good thing. The decor could do with an update but was comfortable. I feel the the $25 charge for parking what looks to be the staff parking is bit steep. Overall was an okay stay. 7 out of 10.

Dear whitty672018, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We note your concerns regarding the parking and wish to advise that due to the 6 limited spaces we have available this is why a fee is charged to secure a spot. This is not staff parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team

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其他网络用户评价我们的酒店

  • 310 评论 8.9/10 位置
  • 448 评论 6.4/10 房间
  • 383 评论 7.8/10 服务
  • 34 评论 1.5/10 上网
  • 205 评论 4.7/10 清洁度
  • 88 评论 6.6/10 氛围
  • 75 评论 6.1/10 早餐

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